Claims Administrator (Electronics/Home Appliance) - Mumbai, India

Role Overview

Are you a detail-oriented professional with a passion for customer service and experience in the electronics or home appliance industry? Assurant is seeking a skilled and motivated Claims Administrator to join our team in Mumbai, India. In this role, you will be responsible for managing claims from start to finish, ensuring timely and efficient resolution while providing exceptional service to our customers. This is a work-from-office position located in Navi Mumbai.

As a Claims Administrator, you will play a critical role in overseeing the entire claims process, from initial notification to final closure. Your primary responsibilities will include assigning claims to appropriate service network partners, monitoring progress, communicating with customers, and ensuring adherence to service level agreements (SLAs). You will also collaborate with service network partners to resolve complex issues and prevent delays, ultimately contributing to a positive customer experience.

A Day in the Life of a Claims Administrator

Imagine starting your day by reviewing new claims and assigning them to qualified service network partners specializing in electronics or home appliance repairs. You'll ensure that customers are promptly contacted to schedule service appointments or arrange for device pickup. Throughout the day, you'll monitor the progress of each claim, proactively addressing any potential roadblocks and keeping customers informed of estimated repair times. You will also review repair estimates, communicate decisions to service partners, and ensure timely invoice submission. Your day will also involve addressing escalations, resolving customer inquiries, and identifying opportunities to improve processes and enhance customer satisfaction. You'll collaborate with team members, share best practices, and contribute to a positive and productive work environment.

Why Mumbai?

Mumbai, the financial capital of India, is a vibrant and dynamic city offering a wealth of opportunities for personal and professional growth. As a Claims Administrator in Mumbai, you'll have access to a thriving job market, diverse cultural experiences, and world-class amenities. Mumbai boasts a strong presence of multinational corporations, providing ample opportunities for career advancement and exposure to global best practices. The city's rich cultural heritage, vibrant nightlife, and diverse culinary scene ensure a stimulating and fulfilling lifestyle. With its excellent transportation infrastructure and connectivity to major cities around the world, Mumbai is an ideal location to build a successful career and enjoy a high quality of life.

Career Path

At Assurant, we are committed to providing our employees with opportunities for growth and development. The Claims Administrator role serves as a solid foundation for a variety of career paths within our organization. With experience and proven performance, you could advance to senior roles such as Claims Supervisor, Claims Manager, or even roles in vendor management, quality assurance, or training. We also encourage employees to explore different departments and roles within Assurant to broaden their skill sets and pursue their career aspirations. We provide ongoing training and development programs to help you acquire new skills, enhance your knowledge, and prepare for future challenges.

Salary and Benefits

Assurant offers a competitive salary and benefits package to attract and retain top talent. The salary for a Claims Administrator in Mumbai typically ranges from ₹600,000 to ₹900,000 per year, depending on experience and qualifications. In addition to base salary, we offer performance-based bonuses, comprehensive health insurance coverage, paid time off, retirement savings plans, and other valuable benefits. We are committed to providing our employees with a supportive and rewarding work environment where they can thrive both personally and professionally.

Culture at Assurant

At Assurant, we foster a culture of collaboration, innovation, and customer focus. We believe in empowering our employees to make a difference and providing them with the resources and support they need to succeed. We value diversity and inclusion and strive to create a workplace where everyone feels respected and valued. We encourage open communication, teamwork, and continuous improvement. We also prioritize employee well-being and offer programs to promote work-life balance and overall health. At Assurant, you'll be part of a team that is passionate about delivering exceptional customer service and driving positive change.

How to Apply

If you are a motivated and results-oriented professional with a passion for customer service and experience in the electronics or home appliance industry, we encourage you to apply for the Claims Administrator position at Assurant in Mumbai. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant skills, experience, and qualifications. We are looking for candidates who are detail-oriented, possess excellent communication skills, and are committed to providing exceptional customer service. We look forward to reviewing your application and learning more about your qualifications.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Claims Administrator? The Claims Administrator is responsible for overseeing the entire claims process, from initial notification to final closure. This includes assigning claims to service network partners, monitoring progress, communicating with customers, and ensuring adherence to SLAs.
2. What qualifications are required for this position? Candidates should have a graduate degree in any stream and a minimum of 5 years of experience working in Service Operations. They should also possess excellent communication skills, a results-oriented approach, and a passion for customer service.
3. Is prior experience in the electronics or home appliance industry required? Yes, candidates should have experience in the Electronics/Home Appliance domain.
4. What is the salary range for this position? The salary for a Claims Administrator in Mumbai typically ranges from ₹600,000 to ₹900,000 per year, depending on experience and qualifications.
5. What benefits does Assurant offer? Assurant offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plans, and professional development opportunities.
6. What is the work environment like at Assurant? Assurant fosters a culture of collaboration, innovation, and customer focus. We value diversity and inclusion and strive to create a workplace where everyone feels respected and valued.
7. What are the opportunities for career advancement at Assurant? Assurant is committed to providing employees with opportunities for growth and development. With experience and proven performance, you could advance to senior roles within the claims department or explore other career paths within the organization.
8. Where is the job location? This position is work from office at our Navi Mumbai, India location.
9. What kind of skills are important for the job? Key skills include communication, ability to work in a fast paced environment and prior experience in the Electronics/Home Appliance domain.