Customer Care Professional Careers at Assurant - Miami, FL | Apply Now!

Role Overview

Are you passionate about helping people and providing exceptional customer service? Do you thrive in a fast-paced, collaborative environment? If so, a career as a Customer Care Professional at Assurant in Miami, Florida, might be the perfect fit for you!

As the voice of Assurant, you'll be the primary point of contact for customers who are initiating claims. You'll listen to their concerns, solve problems, answer questions, and work diligently to find resolutions. Your expertise will also be used to proactively make recommendations that help customers avoid future issues. This is a hybrid position requiring in-office work every Tuesday and Wednesday.

A Day in the Life of a Customer Care Professional

Here’s a glimpse into what a typical day might look like:

• Answering Customer Calls: The majority of your day will be spent handling inbound calls from customers who need assistance with their claims.
• Active Listening: You'll listen attentively to each customer, understanding their specific situation and needs.
• Problem Solving: You'll analyze the issue at hand and develop effective solutions to resolve the customer's concerns.
• Providing Information: You'll answer questions about policies, coverage, and claim status.
• Making Recommendations: You'll proactively identify opportunities to help customers avoid future issues by recommending appropriate products or services.
• Documenting Interactions: You'll accurately record all customer interactions and claim details in the system.
• Collaborating with Team Members: You'll work with colleagues to resolve complex issues and provide seamless service to customers.
• Staying Up-to-Date: You'll participate in ongoing training to stay informed about product updates, policy changes, and industry best practices.

Why Miami, FL?

Miami is a vibrant and diverse city with a thriving job market and a high quality of life. Here are just a few reasons why Miami is a great place to live and work:

• Career Opportunities: Miami has a growing economy with opportunities in various industries, including customer service, finance, and technology.
• Cultural Hub: Miami is a melting pot of cultures, offering a rich and diverse experience with world-class restaurants, museums, and entertainment.
• Beautiful Weather: Enjoy year-round sunshine and warm temperatures, perfect for outdoor activities like swimming, boating, and exploring the Everglades.
• Beaches: Miami is home to some of the most beautiful beaches in the world, offering a relaxing escape from the hustle and bustle of city life.
• No State Income Tax: Florida residents enjoy no state income tax, which can result in significant savings.

Career Path at Assurant

Assurant is committed to providing employees with opportunities for growth and advancement. The Customer Care Professional role is often a starting point for a fulfilling career within the company. With experience and dedication, you can advance to roles such as:

• Senior Customer Care Professional: Providing mentorship and guidance to newer team members while handling more complex customer issues.
• Team Lead: Supervising a team of Customer Care Professionals, ensuring performance standards are met, and providing coaching and support.
• Quality Assurance Specialist: Monitoring customer interactions and providing feedback to improve service quality.
• Trainer: Developing and delivering training programs to new and existing Customer Care Professionals.
• Claims Adjuster: Investigating and processing claims, determining coverage, and authorizing payments.
• Management Roles: Opportunities to advance into leadership positions within the Customer Care department.

Salary & Benefits

Assurant offers a competitive salary and benefits package to its employees. The pay range for a Customer Care Professional in Miami, FL is typically between $30,555 to $51,147 per year.

In addition to a competitive salary, Assurant provides a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid time off (PTO)
• 401(k) retirement plan with company match
• Employee stock purchase plan
• Tuition reimbursement
• Employee assistance program
• Life insurance and disability coverage
• Employee discount programs

Culture at Assurant

Assurant fosters a culture of innovation, collaboration, and respect. The company is committed to creating a diverse and inclusive workplace where all employees feel valued and empowered.

Assurant has been recognized as a Best/Great Place to Work in multiple countries and has received the Fortune America’s Most Innovative Companies recognition. This is a testament to the company’s commitment to creating a positive and supportive work environment.

How to Apply

If you are interested in joining the Assurant team as a Customer Care Professional in Miami, FL, please visit our careers website at jobs.assurant.com to submit your application.

We encourage you to apply even if you don't meet all the qualifications listed in the job description. We are looking for passionate and driven individuals who are eager to learn and grow.

FAQ

1. What are the working hours for this position?
   This is a full-time position, 40 hours a week. Shifts are usually 5 consecutive days on with 2 consecutive days off for 8-hour shifts. However, shifts can change to meet business needs. Hours of operation are Monday-Friday 8am-9pm EST, Saturday and Sunday 10am-6:30pm.
2. Is this a remote position?
   No, this is a hybrid position located in Miami, FL. You are required to work in the office every Tuesday and Wednesday.
3. What is the training like?
   Training is a combination of virtual "classroom" & "on the job" training that is typically 4 weeks long, but duration can vary. Hybrid training hours are typically Monday through Friday from 8am – 5pm EST with a lunch break, but this is subject to change.
4. What skills are important for this role?
   Relentless drive to provide exceptional customer service, excellent communication and listening skills, strong attention to detail and problem-solving skills, ability to adapt to change and work well in a fast-paced environment, and ability to multi-task using technology.
5. What are the advancement opportunities?
   Assurant provides ample career opportunities. The Customer Care Professional can grow into a Senior Customer Care Professional, Team Lead, Quality Assurance Specialist, Trainer, Claims Adjuster, or Management Roles.
6. What is the company culture like?
   The company is a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world.
7. What are the benefits like?
   Competitive salary and performance-based bonuses, comprehensive medical, dental, and vision insurance plans starting on day one, paid time off (PTO) for vacation, sick leave, and holidays and a 401(k) retirement savings plan with company match, among others.
8. What is the pay range?
   The pay range for the Customer Care Professional position is $14.69 - $24.59 hourly (approx. $30,555-$51,147 yearly)