Customer Service Administrator Careers at Assurant - Victoria, Australia | Apply Now!
Assurant
Customer Service Administrator Careers at Assurant - Victoria, Australia | Apply Now!
Job Description
Customer Service Administrator - Victoria, Australia
Role Overview
Are you a customer-centric individual with a passion for delivering exceptional service? Assurant is seeking a dedicated Customer Service Administrator to join our team in Victoria, Australia. In this role, you will be a vital link between Assurant and our retail partners, providing consistent, high-quality support across various communication channels. Your ability to handle inquiries accurately, efficiently, and in alignment with service standards will be key to your success. If you thrive in a fast-paced environment, possess strong problem-solving skills, and are committed to teamwork, we encourage you to apply.
Day in the Life
As a Customer Service Administrator at Assurant, your day will be dynamic and engaging. You will spend your time:
- Responding to customer inquiries via phone, email, and online chat.
- Troubleshooting and resolving customer issues effectively.
- Processing customer requests and updating account information.
- Collaborating with other team members to ensure seamless service delivery.
- Identifying and escalating complex issues to senior team members.
- Contributing to process improvement initiatives.
- Maintaining accurate records of customer interactions.
- Staying up-to-date on product knowledge and company policies.
- Participating in training sessions to enhance your skills.
- Consistently meeting or exceeding performance goals.
Why Victoria?
Victoria is a vibrant and thriving city that offers a high quality of life. Known for its stunning natural beauty, rich cultural heritage, and diverse economy, Victoria provides an ideal setting for both personal and professional growth. From scenic coastlines and lush rainforests to world-class restaurants and cultural attractions, Victoria has something to offer everyone. The city also boasts a strong sense of community and a welcoming atmosphere, making it a great place to call home. Furthermore, Victoria's thriving job market and competitive salaries make it an attractive destination for professionals seeking career opportunities.
Career Path
Assurant is committed to providing employees with opportunities for growth and advancement. The Customer Service Administrator role can serve as a springboard to various career paths within the company. With dedication and strong performance, you can progress to senior customer service roles, team lead positions, or even explore opportunities in other departments such as training, quality assurance, or account management. Assurant also offers development programs and support for higher education to help you reach your full potential. We believe in investing in our employees and empowering them to build successful careers within our organization.
Salary & Benefits
At Assurant, we recognize the importance of attracting and retaining top talent. We offer a competitive salary and benefits package that is designed to reward and support our employees. The salary range for the Customer Service Administrator position in Victoria is estimated to be between $65,000 and $75,000 AUD per year, commensurate with experience. In addition to a competitive salary, we also offer a comprehensive benefits package that includes:
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and holiday schedule.
- International and Local mentoring programs
- Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
- Discounted Employee Share Purchase Program
- Diversity panels and employee resource groups
- 10 weeks company paid parental leave including superannuation contributions while on unpaid leave
- Development programs and support for higher education
- Novated vehicle leasing
- Volunteering leave to give back to the communities we serve
- Professional development opportunities and tuition reimbursement.
- Employee assistance program (EAP) for confidential counseling and support.
- Life insurance and disability coverage.
- Retirement savings plan with company match.
- Employee discounts on Assurant products and services.
Culture at Assurant
At Assurant, we foster a culture of innovation, collaboration, and respect. We believe that our employees are our greatest asset, and we are committed to creating a work environment where everyone feels valued and empowered. We embrace diversity and inclusion, and we strive to create a workplace where all employees can thrive. We also encourage our employees to give back to the community through volunteer opportunities and charitable initiatives. Our core values of integrity, customer focus, and teamwork guide everything we do. We are proud of our culture and we believe that it is a key factor in our success.
How to Apply
If you are interested in joining the Assurant team as a Customer Service Administrator, we encourage you to apply online. To apply, please submit your resume and cover letter detailing your experiences and suitability for the role. In your cover letter, please highlight your customer service experience, problem-solving skills, and ability to work in a fast-paced environment. The successful applicant will be subject to relevant background checks such as reference checks and a police check.
FAQ
- What are the key responsibilities of a Customer Service Administrator?
The key responsibilities include responding to customer inquiries, resolving customer issues, processing customer requests, and maintaining accurate records of customer interactions.
- What qualifications are required for this role?
The minimum qualifications include two years of customer service experience, proficiency in Microsoft Office Suite, and strong communication skills.
- What is the salary range for this position?
The estimated salary range for this position is between $65,000 and $75,000 AUD per year, commensurate with experience.
- What benefits does Assurant offer?
Assurant offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, and employee discounts.
- What is the company culture like at Assurant?
Assurant fosters a culture of innovation, collaboration, and respect. We are committed to creating a work environment where everyone feels valued and empowered.
- What opportunities are there for career advancement?
Assurant is committed to providing employees with opportunities for growth and advancement. You can progress to senior customer service roles, team lead positions, or explore opportunities in other departments.
- What type of training is provided?
Assurant provides ongoing training and development to enhance your skills and knowledge. This includes product training, customer service training, and system training.
- What is the dress code?
The dress code is business casual.
- Is there parking available?
Parking is available onsite. Alternatively, the office is easily accessible via public transport.
Locations
- Victoria, Victoria, Australia
Salary
68,250 - 82,500 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Client Servicesintermediate
- Microsoft Office Suiteintermediate
- Problem Solvingintermediate
- Communication Skills (Verbal & Written)intermediate
- Time Managementintermediate
- Prioritizationintermediate
- Teamworkintermediate
- Attention to Detailintermediate
- ERP Systemsintermediate
- Complaint Resolutionintermediate
- Process Improvementintermediate
Required Qualifications
- Minimum of two years’ experience in customer or client services. (experience)
- Proficiency in the use of Microsoft computer applications (Word, Excel, Outlook). (experience)
- Proven ability to prioritize and effectively manage workload under pressure. (experience)
- Demonstrated ability to work effectively both independently and as part of a team. (experience)
- Strong initiative and ownership in completing tasks and resolving issues. (experience)
- Exceptional problem-solving skills and a keen attention to detail. (experience)
- Knowledge of ERP systems is desired, but not essential; training will be provided. (experience)
- Excellent communication skills, both verbal and written, with the ability to clearly articulate information. (experience)
- Ability to adapt to a fast-paced and constantly changing work environment. (experience)
Responsibilities
- Consistently deliver exceptional client service in a timely and professional manner, adhering to Service Level Agreements (SLAs).
- Provide accurate, timely, and informative responses to all client queries, keeping clients and third-party providers updated on progress or delays.
- Efficiently and effectively resolve client enquiries and complaints, utilizing initiative to achieve the best possible outcome for both Assurant and the client.
- Ensure strict compliance with all internal and external regulatory requirements.
- Actively contribute to the continuous improvement of business processes by identifying opportunities for streamlining and optimization.
- Work collaboratively within a team environment, sharing knowledge and skills to achieve team goals and objectives.
- Maintain required standards of performance across all core job responsibilities, as measured by call evaluations, telephony results, performance reporting, and general observations.
- Manage and respond to customer inquiries received via phone, email, and online platforms.
- Accurately document all customer interactions and resolutions in the appropriate systems.
- Escalate complex issues to the appropriate internal teams for resolution.
- Participate in ongoing training and development to enhance skills and knowledge.
- Proactively identify and address potential issues before they escalate.
Benefits
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health, dental, and vision insurance plans.
- general: Generous paid time off (PTO) and holiday schedule.
- general: International and Local mentoring programs
- general: Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
- general: Discounted Employee Share Purchase Program
- general: Diversity panels and employee resource groups
- general: 10 weeks company paid parental leave including superannuation contributions while on unpaid leave
- general: Development programs and support for higher education
- general: Novated vehicle leasing
- general: Volunteering leave to give back to the communities we serve
- general: Professional development opportunities and tuition reimbursement.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Life insurance and disability coverage.
- general: Retirement savings plan with company match.
- general: Employee discounts on Assurant products and services.
- general: Opportunities for career advancement within the company.
- general: A supportive and inclusive work environment.
- general: Recognition programs to reward outstanding performance.
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Administrator Careers at Assurant - Victoria, Australia | Apply Now! @ Assurant.
Related Books and Jobs
Customer Service Administrator Careers at Assurant - Victoria, Australia | Apply Now!
Assurant
Customer Service Administrator Careers at Assurant - Victoria, Australia | Apply Now!
Job Description
Customer Service Administrator - Victoria, Australia
Role Overview
Are you a customer-centric individual with a passion for delivering exceptional service? Assurant is seeking a dedicated Customer Service Administrator to join our team in Victoria, Australia. In this role, you will be a vital link between Assurant and our retail partners, providing consistent, high-quality support across various communication channels. Your ability to handle inquiries accurately, efficiently, and in alignment with service standards will be key to your success. If you thrive in a fast-paced environment, possess strong problem-solving skills, and are committed to teamwork, we encourage you to apply.
Day in the Life
As a Customer Service Administrator at Assurant, your day will be dynamic and engaging. You will spend your time:
- Responding to customer inquiries via phone, email, and online chat.
- Troubleshooting and resolving customer issues effectively.
- Processing customer requests and updating account information.
- Collaborating with other team members to ensure seamless service delivery.
- Identifying and escalating complex issues to senior team members.
- Contributing to process improvement initiatives.
- Maintaining accurate records of customer interactions.
- Staying up-to-date on product knowledge and company policies.
- Participating in training sessions to enhance your skills.
- Consistently meeting or exceeding performance goals.
Why Victoria?
Victoria is a vibrant and thriving city that offers a high quality of life. Known for its stunning natural beauty, rich cultural heritage, and diverse economy, Victoria provides an ideal setting for both personal and professional growth. From scenic coastlines and lush rainforests to world-class restaurants and cultural attractions, Victoria has something to offer everyone. The city also boasts a strong sense of community and a welcoming atmosphere, making it a great place to call home. Furthermore, Victoria's thriving job market and competitive salaries make it an attractive destination for professionals seeking career opportunities.
Career Path
Assurant is committed to providing employees with opportunities for growth and advancement. The Customer Service Administrator role can serve as a springboard to various career paths within the company. With dedication and strong performance, you can progress to senior customer service roles, team lead positions, or even explore opportunities in other departments such as training, quality assurance, or account management. Assurant also offers development programs and support for higher education to help you reach your full potential. We believe in investing in our employees and empowering them to build successful careers within our organization.
Salary & Benefits
At Assurant, we recognize the importance of attracting and retaining top talent. We offer a competitive salary and benefits package that is designed to reward and support our employees. The salary range for the Customer Service Administrator position in Victoria is estimated to be between $65,000 and $75,000 AUD per year, commensurate with experience. In addition to a competitive salary, we also offer a comprehensive benefits package that includes:
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and holiday schedule.
- International and Local mentoring programs
- Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
- Discounted Employee Share Purchase Program
- Diversity panels and employee resource groups
- 10 weeks company paid parental leave including superannuation contributions while on unpaid leave
- Development programs and support for higher education
- Novated vehicle leasing
- Volunteering leave to give back to the communities we serve
- Professional development opportunities and tuition reimbursement.
- Employee assistance program (EAP) for confidential counseling and support.
- Life insurance and disability coverage.
- Retirement savings plan with company match.
- Employee discounts on Assurant products and services.
Culture at Assurant
At Assurant, we foster a culture of innovation, collaboration, and respect. We believe that our employees are our greatest asset, and we are committed to creating a work environment where everyone feels valued and empowered. We embrace diversity and inclusion, and we strive to create a workplace where all employees can thrive. We also encourage our employees to give back to the community through volunteer opportunities and charitable initiatives. Our core values of integrity, customer focus, and teamwork guide everything we do. We are proud of our culture and we believe that it is a key factor in our success.
How to Apply
If you are interested in joining the Assurant team as a Customer Service Administrator, we encourage you to apply online. To apply, please submit your resume and cover letter detailing your experiences and suitability for the role. In your cover letter, please highlight your customer service experience, problem-solving skills, and ability to work in a fast-paced environment. The successful applicant will be subject to relevant background checks such as reference checks and a police check.
FAQ
- What are the key responsibilities of a Customer Service Administrator?
The key responsibilities include responding to customer inquiries, resolving customer issues, processing customer requests, and maintaining accurate records of customer interactions.
- What qualifications are required for this role?
The minimum qualifications include two years of customer service experience, proficiency in Microsoft Office Suite, and strong communication skills.
- What is the salary range for this position?
The estimated salary range for this position is between $65,000 and $75,000 AUD per year, commensurate with experience.
- What benefits does Assurant offer?
Assurant offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, and employee discounts.
- What is the company culture like at Assurant?
Assurant fosters a culture of innovation, collaboration, and respect. We are committed to creating a work environment where everyone feels valued and empowered.
- What opportunities are there for career advancement?
Assurant is committed to providing employees with opportunities for growth and advancement. You can progress to senior customer service roles, team lead positions, or explore opportunities in other departments.
- What type of training is provided?
Assurant provides ongoing training and development to enhance your skills and knowledge. This includes product training, customer service training, and system training.
- What is the dress code?
The dress code is business casual.
- Is there parking available?
Parking is available onsite. Alternatively, the office is easily accessible via public transport.
Locations
- Victoria, Victoria, Australia
Salary
68,250 - 82,500 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Client Servicesintermediate
- Microsoft Office Suiteintermediate
- Problem Solvingintermediate
- Communication Skills (Verbal & Written)intermediate
- Time Managementintermediate
- Prioritizationintermediate
- Teamworkintermediate
- Attention to Detailintermediate
- ERP Systemsintermediate
- Complaint Resolutionintermediate
- Process Improvementintermediate
Required Qualifications
- Minimum of two years’ experience in customer or client services. (experience)
- Proficiency in the use of Microsoft computer applications (Word, Excel, Outlook). (experience)
- Proven ability to prioritize and effectively manage workload under pressure. (experience)
- Demonstrated ability to work effectively both independently and as part of a team. (experience)
- Strong initiative and ownership in completing tasks and resolving issues. (experience)
- Exceptional problem-solving skills and a keen attention to detail. (experience)
- Knowledge of ERP systems is desired, but not essential; training will be provided. (experience)
- Excellent communication skills, both verbal and written, with the ability to clearly articulate information. (experience)
- Ability to adapt to a fast-paced and constantly changing work environment. (experience)
Responsibilities
- Consistently deliver exceptional client service in a timely and professional manner, adhering to Service Level Agreements (SLAs).
- Provide accurate, timely, and informative responses to all client queries, keeping clients and third-party providers updated on progress or delays.
- Efficiently and effectively resolve client enquiries and complaints, utilizing initiative to achieve the best possible outcome for both Assurant and the client.
- Ensure strict compliance with all internal and external regulatory requirements.
- Actively contribute to the continuous improvement of business processes by identifying opportunities for streamlining and optimization.
- Work collaboratively within a team environment, sharing knowledge and skills to achieve team goals and objectives.
- Maintain required standards of performance across all core job responsibilities, as measured by call evaluations, telephony results, performance reporting, and general observations.
- Manage and respond to customer inquiries received via phone, email, and online platforms.
- Accurately document all customer interactions and resolutions in the appropriate systems.
- Escalate complex issues to the appropriate internal teams for resolution.
- Participate in ongoing training and development to enhance skills and knowledge.
- Proactively identify and address potential issues before they escalate.
Benefits
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health, dental, and vision insurance plans.
- general: Generous paid time off (PTO) and holiday schedule.
- general: International and Local mentoring programs
- general: Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
- general: Discounted Employee Share Purchase Program
- general: Diversity panels and employee resource groups
- general: 10 weeks company paid parental leave including superannuation contributions while on unpaid leave
- general: Development programs and support for higher education
- general: Novated vehicle leasing
- general: Volunteering leave to give back to the communities we serve
- general: Professional development opportunities and tuition reimbursement.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Life insurance and disability coverage.
- general: Retirement savings plan with company match.
- general: Employee discounts on Assurant products and services.
- general: Opportunities for career advancement within the company.
- general: A supportive and inclusive work environment.
- general: Recognition programs to reward outstanding performance.
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Administrator Careers at Assurant - Victoria, Australia | Apply Now! @ Assurant.
Related Books and Jobs