Customer Service Advisor - Crewe, Cheshire

Are you a passionate and empathetic individual looking to launch a rewarding career in customer service? Do you thrive in a fast-paced environment where you can make a real difference in people's lives? If so, Assurant is looking for you! We are seeking dedicated Customer Service Advisors to join our team in Crewe, Cheshire. This is an exciting opportunity to represent some of the biggest brands in telecoms and finance, helping our 8 million+ customers protect what matters most.

Role Overview

As a Customer Service Advisor, you will be the first point of contact for our customers, providing them with exceptional support and resolving their inquiries efficiently and effectively. You will be responsible for answering calls, emails, and chats, addressing customer concerns, processing claims, and educating customers on our products and services. Your goal is to ensure that every customer interaction is positive and that their needs are met with professionalism and care.

This role offers a competitive salary of £25,586.66 per annum and the opportunity to work remotely after completing 8-16 weeks of on-site training and meeting performance targets. We offer a comprehensive benefits package, including generous annual leave, employee assistance programs, and opportunities for professional development.

A Day in the Life of a Customer Service Advisor

Here's a glimpse into what your day might look like as a Customer Service Advisor at Assurant:

• Start your day by checking your email and calendar for any important updates or meetings.
• Answer incoming calls from customers seeking assistance with their mobile phones, gadgets, or insurance policies.
• Actively listen to customer concerns and inquiries, demonstrating empathy and understanding.
• Troubleshoot technical issues and provide solutions to customer problems.
• Process claims for lost, stolen, or damaged devices, ensuring accuracy and efficiency.
• Educate customers on Assurant's products and services, promoting additional offerings as appropriate.
• Accurately document all customer interactions and resolutions in the company's CRM system.
• Collaborate with team members to resolve complex customer issues and improve overall service quality.
• Participate in training sessions to enhance your skills and knowledge.
• End your day by reviewing your performance metrics and planning for the next day.

Why Crewe?

Crewe is a vibrant town in Cheshire, England, offering a great quality of life and a strong sense of community. Located in the heart of the North West, Crewe provides easy access to major cities like Manchester, Liverpool, and Chester. The town boasts a rich history, a thriving arts and culture scene, and a wide range of leisure activities.

Here are a few reasons why Crewe is a great place to live and work:

• Affordable cost of living: Compared to other major cities in the UK, Crewe offers a more affordable cost of living, making it an attractive option for young professionals and families.
• Excellent transport links: Crewe is a major railway hub, providing direct train services to London, Birmingham, and other major cities. The town is also well-connected by road, with easy access to the M6 motorway.
• Green spaces: Crewe is surrounded by beautiful countryside, offering plenty of opportunities for outdoor activities. Queens Park is a popular destination for picnics, walks, and sporting events.
• Family-friendly environment: Crewe has a range of excellent schools and family-friendly amenities, making it a great place to raise a family.
• Growing economy: Crewe is experiencing a period of economic growth, with new businesses and developments creating job opportunities in various sectors.

Career Path

Assurant is committed to providing its employees with opportunities for career growth and development. As a Customer Service Advisor, you can advance your career within the Contact Centre or explore other roles within the company. We offer a variety of training programs and development opportunities to help you reach your full potential.

Here are a few potential career paths for Customer Service Advisors at Assurant:

• Senior Customer Service Advisor: Provide guidance and support to junior team members, handling escalated customer issues and contributing to team performance.
• Team Leader: Supervise a team of Customer Service Advisors, ensuring that they meet performance targets and provide excellent customer service.
• Quality Assurance Specialist: Monitor customer interactions to ensure that they meet quality standards and identify areas for improvement.
• Trainer: Develop and deliver training programs for new and existing Customer Service Advisors.
• Operations Manager: Oversee the day-to-day operations of the Contact Centre, ensuring that it runs smoothly and efficiently.

Salary & Benefits

Assurant offers a competitive salary and benefits package to its employees. The salary for this Customer Service Advisor role is £25,586.66 per annum. In addition to the base salary, you will be eligible for a range of benefits, including:

• Remote working opportunities: After completing 8-16 weeks of on-site training and meeting performance targets, you will have the opportunity to work remotely.
• Generous annual leave: You will receive 21 days of annual leave plus bank holidays, increasing with length of service. You will also receive an additional cultural Heritage Day.
• Employee assistance program: We offer a comprehensive employee assistance program that provides practical information and advice on health, family, money matters, and work.
• Discounts on retail and tech: You will be eligible for discounts on a wide range of retail and tech products.
• Health cash plans: We offer health cash plans to help you cover the cost of healthcare expenses.
• Bonus schemes: You will be eligible for bonus schemes based on your performance and the company's performance.
• Internal recognition programs: We have internal recognition programs to reward and recognize employees for their contributions.
• Learning and development opportunities: We offer a variety of learning and development opportunities, including Udemy learning, internal one-to-one development, and growth platforms.
• Internal Wellbeing Programmes: We offer internal Wellbeing Programmes to support employee health and wellness.
• Employee referral scheme: We have an employee referral scheme that rewards employees for referring friends and family to be part of our Assurant family.
• Free Onsite Parking: We offer free onsite parking for employees working at our Crewe location.

Culture at Assurant

At Assurant, we are committed to creating a diverse, equitable, and inclusive work environment where all employees feel valued and respected. We believe that diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.

We foster a culture of collaboration, innovation, and continuous improvement. We encourage our employees to share their ideas, challenge the norm, and contribute to the company's success.

How to Apply

If you are interested in joining our team as a Customer Service Advisor in Crewe, Cheshire, we encourage you to apply online. Please submit your resume and a cover letter highlighting your skills and experience. We look forward to reviewing your application!

FAQ

1. What are the key responsibilities of a Customer Service Advisor?

   The key responsibilities include answering calls, emails, and chats, addressing customer concerns, processing claims, and educating customers on our products and services.

2. What skills are required for this role?

   Excellent verbal, written, and listening skills, basic computer skills, and previous experience in a customer service environment are required.

3. Is remote working available?

   Yes, remote working is available after completing 8-16 weeks of on-site training and meeting performance targets.

4. What is the salary for this role?

   The salary for this role is £25,586.66 per annum.

5. What benefits are offered?

   We offer a comprehensive benefits package, including generous annual leave, employee assistance programs, discounts on retail and tech, and opportunities for professional development.

6. What is the career path for a Customer Service Advisor?

   Potential career paths include Senior Customer Service Advisor, Team Leader, Quality Assurance Specialist, Trainer, and Operations Manager.

7. What is the company culture like?

   We foster a culture of collaboration, innovation, and continuous improvement, with a strong focus on diversity, equity, and inclusion.

8. How do I apply for this role?

   You can apply online by submitting your resume and a cover letter highlighting your skills and experience.

9. What is the training like?

   You will receive 8-16 weeks of on-site training, with ongoing support throughout your career.

10. Is there free parking?

    Yes, there is free on-site parking.