Customer Service Advisor - Mitcheldean, Gloucestershire

Are you ready to start your career at Assurant?

Assurant is a global leader in business services for the connected world, protecting what matters most to our customers. As a Customer Service Advisor in Mitcheldean, you'll be at the heart of our operations, providing exceptional service and support to our customers.

Location: Mitcheldean, Gloucestershire, United Kingdom

Salary: £23,985.00 Per Annum + Benefits

Work Schedule: Monday - Friday, 9 AM - 5 PM

Start Date: TBC

Role Overview

As a Motor Claims Advisor, you will play a crucial role in assisting customers with their warranty claims. You will be responsible for taking inbound calls from dealers submitting claims on behalf of warranty holders. Your ability to gather detailed information about the failure, understand the terms and conditions, and make informed decisions on whether to accept or reject a claim will be essential to your success.

This role requires excellent communication skills, problem-solving abilities, and a passion for helping others. You will need to be comfortable using computer systems to input data, navigate websites, and process claims efficiently.

A Day in the Life of a Customer Service Advisor

Here's what a typical day might look like:

1. Start your day: Arrive at our Mitcheldean office (or log in remotely) ready to assist customers.
2. Answer calls: Respond to inbound calls from dealers and warranty holders reporting vehicle failures.
3. Gather information: Collect detailed information about the nature of the failure, including symptoms, diagnostic codes, and repair estimates.
4. Review policy terms: Carefully examine the warranty policy terms and conditions to determine coverage eligibility.
5. Process claims: Evaluate claims based on the information provided and make informed decisions on whether to approve or reject the claim.
6. Communicate decisions: Clearly communicate claim decisions to customers, providing explanations for approvals or rejections.
7. Document interactions: Accurately record all customer interactions and claim details in the company's system.
8. Resolve issues: Address any customer concerns or complaints promptly and professionally.
9. Collaborate with team: Work with other team members to ensure efficient claim processing and customer service.
10. Continuous learning: Participate in ongoing training and development activities to enhance your skills and knowledge.

Why Mitcheldean?

Mitcheldean is a charming town located in the Forest of Dean, Gloucestershire. It offers a perfect blend of rural tranquility and convenient access to larger urban centers. Here are a few reasons why working in Mitcheldean is a great choice:

• Community atmosphere: Enjoy a friendly and supportive work environment within a close-knit community.
• Beautiful surroundings: Explore the stunning natural beauty of the Forest of Dean, with its ancient woodlands, scenic trails, and outdoor activities.
• Affordable living: Benefit from a lower cost of living compared to major cities, with affordable housing options and local amenities.
• Convenient location: Enjoy easy access to major transportation routes, making it easy to commute from surrounding areas.
• Work-life balance: Achieve a better work-life balance by escaping the hustle and bustle of city life and enjoying a relaxed pace of living.

Career Path

Assurant is committed to providing opportunities for career growth and development. As a Customer Service Advisor, you can advance your career through a variety of pathways, including:

• Senior Claims Advisor: Demonstrate exceptional performance and leadership potential to progress to a senior advisor role, mentoring junior team members and handling complex claims.
• Team Lead: Take on leadership responsibilities by supervising a team of advisors, providing guidance, and ensuring performance targets are met.
• Quality Assurance Specialist: Focus on quality control by monitoring calls, evaluating performance, and identifying areas for improvement.
• Training Specialist: Share your expertise by training new hires and providing ongoing development opportunities for existing employees.
• Management Roles: With experience and dedication, you can advance into management positions, overseeing teams and departments within the organization.

Salary & Benefits

Assurant offers a competitive salary and benefits package to attract and retain top talent. Here's what you can expect:

• Competitive Salary: You will earn £23,985.00 per annum.
• Remote Work Options: After probation, you can work remotely.
• Annual Leave: 21 days plus bank holidays, increasing with service.
• Cultural Heritage Day: Celebrate your heritage with an extra day off.
• Employee Assistance Program: Access support for health, family, and finances.
• Retail & Tech Discounts: Save money with employee discounts.
• Health Cash Plans: Get financial assistance for healthcare.
• Bonus Schemes: Earn bonuses based on performance.
• Internal Recognition: Be recognized for your achievements.
• Learning & Development: Access Udemy and internal training.
• Wellbeing Programs: Participate in programs for your health and wellness.
• Referral Scheme: Get rewarded for referring new employees.
• Free Onsite Parking: Park for free at the office.

Culture at Assurant

Assurant is committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that diversity drives innovation and enhances our ability to serve our customers. We foster a culture of collaboration, teamwork, and continuous learning. Our employees are passionate about making a difference and are empowered to contribute their unique skills and perspectives.

We encourage open communication, feedback, and recognition. We celebrate our successes and learn from our challenges. We are committed to providing opportunities for personal and professional growth. We believe in giving back to the community and supporting causes that are important to our employees.

How to Apply

If you're ready to join our team and make a difference in the lives of our customers, we encourage you to apply! To apply for the Customer Service Advisor position in Mitcheldean, please follow these steps:

1. Click the 'Apply Now' button.
2. Complete the online application form, providing all required information.
3. Attach your resume and cover letter, highlighting your relevant skills and experience.
4. Submit your application.

Our recruitment team will review your application and contact qualified candidates for an interview. We look forward to hearing from you!

FAQ

1. What is Assurant? Assurant, Inc. is a global leader in business services for the connected world, providing lifestyle and housing solutions to help leading brands grow revenue, manage risk, and provide a great experience for their customers.
2. What does a Customer Service Advisor do? A Customer Service Advisor assists customers with their warranty claims, gathering information, evaluating policies, and making decisions on claim approvals or rejections.
3. What skills are needed for this role? Excellent communication, problem-solving, and computer skills are essential. Previous customer service experience is also required.
4. Is remote work available? Yes, remote work options are available after successfully passing the probation period and meeting performance targets.
5. What are the working hours? The working hours are Monday to Friday, 9 AM to 5 PM.
6. How much annual leave is offered? 21 days of annual leave plus bank holidays, increasing with length of service, are offered.
7. What kind of training is provided? Comprehensive training is provided to prepare you for the role.
8. What opportunities for career advancement are there? Opportunities for advancement include roles such as Senior Claims Advisor, Team Lead, and Quality Assurance Specialist.
9. What is the company culture like? Assurant fosters a diverse, equitable, and inclusive workplace where everyone feels valued and respected.
10. Where is the job located? The job is located in Mitcheldean, Gloucestershire, United Kingdom.