Customer Service Claims Associate (Dutch Speaker) - Amsterdam

Role Overview

Are you a fluent Dutch speaker with a passion for customer service? Do you thrive in a fast-paced environment where you can help people resolve their issues quickly and efficiently? If so, Assurant is looking for a Customer Service Claims Associate to join our European Claims team in Amsterdam. In this role, you will be responsible for assessing and resolving insurance claims related to mobile phones and gadgets for one of the largest telecom brands in the Netherlands. You will use your excellent communication skills and problem-solving abilities to provide outstanding service to our customers.

This is an excellent opportunity to join a global company with a strong commitment to employee development and a comprehensive benefits package. We offer extensive training, flexible working arrangements, and a supportive work environment where you can grow your career.

Day in the Life

Here’s what a typical day might look like for a Customer Service Claims Associate:

• Start your day by reviewing your assigned claims queue and prioritizing tasks.
• Contact customers via phone or email to gather additional information about their claims.
• Verify claim details and documentation to ensure accuracy and completeness.
• Assess the validity of claims based on established policies and procedures.
• Communicate claim decisions to customers in a clear and professional manner.
• Process approved claims and issue payments.
• Maintain accurate records of all claim-related activities.
• Collaborate with other team members to resolve complex or escalated issues.
• Participate in team meetings and training sessions.

Why Amsterdam?

Amsterdam is a vibrant and multicultural city with a high quality of life. It is known for its canals, museums, and thriving arts scene. The city also boasts a strong economy and a diverse job market, making it an attractive destination for professionals. Amsterdam's central location in Europe provides easy access to other major cities, making it a great base for exploring the continent. Furthermore, the Netherlands has a strong social safety net and a progressive culture, making it a welcoming place for people from all backgrounds.

Career Path

Assurant is committed to providing opportunities for employee growth and development. As a Customer Service Claims Associate, you can advance your career in several ways:

• Senior Claims Associate: With experience and strong performance, you can progress to a senior role, where you will handle more complex claims and provide mentorship to junior team members.
• Team Lead: You can develop your leadership skills and become a team lead, responsible for managing a team of claims associates.
• Claims Supervisor/Manager: With further experience and management training, you can advance to a supervisory or managerial role, overseeing the entire claims process.
• Other Departments: Assurant offers opportunities to move into other departments, such as training, quality assurance, or fraud investigation.

Salary & Benefits

Assurant offers a competitive salary and benefits package, including:

• Salary: €2,400 gross per month.
• Pension: Premium-free pension plan.
• Bonus: Performance-based bonus schemes.
• Insurance: Premium-free WIA (Work Incapacity Insurance).
• Holiday Bonus: Monthly holiday bonus.
• Vacation: 28 days of paid vacation plus public holidays.
• Perfect Attendance Bonus: Additional vacation days earned for perfect attendance.
• Health & Wellbeing Allowance: Monthly health and wellbeing allowance (€45 net per month).
• Employee Assistance Program (EAP): Program for employees and their families.
• Learning & Development: Udemy Learning and development opportunities.
• Home Working Allowance: Applicable home working allowance.
• Travel Allowance: Applicable travel allowance.
• Birthday Allowance: Birthday allowance (€50 net).

Culture at Assurant

Assurant is a global company with a diverse and inclusive culture. We value our employees and are committed to creating a positive and supportive work environment. We believe in teamwork, collaboration, and innovation. We also prioritize employee well-being and offer programs to support their physical, mental, and financial health.

We are committed to fostering a culture where everyone feels valued, respected, and empowered to contribute their best work. We believe that our diverse workforce is our greatest asset, and we are dedicated to creating a workplace where everyone can thrive.

How to Apply

If you are interested in joining our team as a Customer Service Claims Associate, please submit your application online through our careers website. Be sure to include your resume and a cover letter highlighting your relevant skills and experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FAQ

1. What are the working hours for this role? Working hours can vary depending on shift schedules, but part-time work is possible and negotiable.
2. Is this a remote position? We support hybrid working, but you also have the option to work in the office or both.
3. What kind of training will I receive? You will receive extensive training to fully prepare you for your position.
4. What are the opportunities for career advancement? Assurant offers a variety of career paths for employees who demonstrate strong performance and a commitment to growth.
5. What is the dress code? Business casual dress code when working in the office.
6. What is the company's policy on work-life balance? We believe that work-life balance is important and offer flexible working arrangements and generous vacation time.
7. How is performance evaluated? Performance is evaluated based on key metrics such as claim resolution time, customer satisfaction scores, and adherence to company policies and procedures.
8. What opportunities are there for professional development? We offer various learning and development opportunities, including access to Udemy courses and mentorship programs.
9. What is the interview process like? The interview process typically includes a phone screening, an in-person interview, and a skills assessment.
10. What COVID-19 safety measures are in place at the office? Assurant follows all local health guidelines and has implemented measures such as social distancing, mask requirements, and enhanced cleaning protocols.