Customer Service Claims Associate (Dutch Speaker) Careers at Assurant - Amsterdam, Netherlands | Apply Now!
Assurant
Customer Service Claims Associate (Dutch Speaker) Careers at Assurant - Amsterdam, Netherlands | Apply Now!
Job Description
Customer Service Claims Associate (Dutch Speaker) - Amsterdam
Role Overview
Are you a fluent Dutch speaker with a passion for customer service and a knack for details? Assurant is looking for an experienced and detail-oriented professional to join our European Claims team in Amsterdam as a Customer Service Claims Associate. In this role, you will be responsible for assessing and resolving insurance claims, with a strong focus on financial accuracy, administrative precision, and data handling. If you thrive in a fast-paced environment, possess excellent communication skills, and are dedicated to providing exceptional customer service, we encourage you to apply!
As a Customer Service Claims Associate, you will be the first point of contact for our customers, guiding them through the claims process with empathy and efficiency. You will evaluate claims, gather necessary documentation, and ensure accurate and timely resolution. Your attention to detail, organizational skills, and ability to work independently will be crucial to your success in this role.
Day in the Life
Here’s a glimpse into a typical day as a Customer Service Claims Associate at Assurant:
- Morning: Start your day by reviewing your assigned claims queue, prioritizing cases based on urgency and complexity. Respond to customer inquiries received via email and phone, providing updates on the status of their claims and answering any questions they may have.
- Mid-day: Evaluate new claims, ensuring all necessary documentation is received and complete. Contact customers to gather missing information, clarify details, and provide guidance on the claims process. Perform administrative tasks such as data entry, document filing, and record maintenance.
- Afternoon: Investigate claims by verifying information with relevant parties, such as repair shops, medical providers, and other insurance companies. Process approved claims, ensuring accurate payment calculations and timely disbursement of funds.
- Wrap-up: Collaborate with team members and supervisors to resolve complex claims and address any challenges encountered during the day. Document all claims activities in the company's database, ensuring accuracy and completeness. Participate in team meetings and training sessions to enhance skills and knowledge.
Why Amsterdam?
Amsterdam is a vibrant and multicultural city, offering a unique blend of history, culture, and innovation. Known for its picturesque canals, world-class museums, and thriving arts scene, Amsterdam provides a high quality of life and a welcoming environment for professionals from all over the world. With its excellent public transportation system, diverse culinary scene, and abundance of parks and green spaces, Amsterdam is a fantastic place to live and work.
Working in Amsterdam also offers access to a thriving international business community, with opportunities for networking and professional development. The Netherlands has a strong economy and a stable political climate, making it an attractive destination for career growth and advancement.
Career Path
Assurant is committed to providing employees with opportunities for career growth and development. As a Customer Service Claims Associate, you can advance your career through various pathways:
- Senior Claims Associate: With experience and strong performance, you can progress to a Senior Claims Associate role, taking on more complex claims and providing guidance to junior team members.
- Claims Specialist: Develop expertise in a specific area of claims processing, such as fraud investigation or litigation management.
- Team Lead/Supervisor: Lead and mentor a team of Claims Associates, providing coaching, training, and performance management.
- Claims Manager: Oversee the operations of a claims department, ensuring efficiency, accuracy, and compliance.
- Training and Development: Share your knowledge and expertise by becoming a trainer or facilitator, helping new employees develop the skills they need to succeed.
Salary & Benefits
Assurant offers a competitive salary and comprehensive benefits package to attract and retain top talent. The salary for the Customer Service Claims Associate position is €2,700 gross per month. In addition to salary, employees receive a range of benefits, including:
- Premium-free pension plan
- Bonus schemes
- Premium-free WIA insurance
- Monthly holiday bonus
- 28 days of vacation plus public holidays
- Additional vacation days for perfect attendance
- Monthly health and wellbeing allowance (€45 net)
- Employee Assistance Program (EAP)
- Udemy Learning and development opportunities
- Birthday allowance (€50 net)
- Home working allowance and travel allowance (if applicable)
- Flexible hybrid work options
- Clear career opportunities
Culture at Assurant
Assurant is committed to creating a diverse and inclusive workplace where employees feel valued, respected, and empowered to succeed. We foster a culture of collaboration, innovation, and customer focus. Our core values include:
- Integrity: We conduct our business with honesty and transparency.
- Respect: We treat each other with dignity and respect.
- Accountability: We take responsibility for our actions and results.
- Collaboration: We work together to achieve common goals.
- Customer Focus: We are dedicated to providing exceptional customer service.
At Assurant, we believe that our employees are our greatest asset. We invest in their development, provide opportunities for growth, and recognize their contributions. We also promote a healthy work-life balance, offering flexible work arrangements and employee wellness programs.
How to Apply
If you are a fluent Dutch speaker with a passion for customer service and a desire to work for a leading global provider of risk management solutions, we encourage you to apply for the Customer Service Claims Associate position at Assurant in Amsterdam. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant skills and experience, and explain why you are a good fit for this role.
FAQ
- What are the working hours for this position? The working hours will vary depending on the shift schedule. Specific details will be discussed during the interview process.
- Is this a remote position? This position offers hybrid work options, allowing for a balance between working from home and in the office.
- What is the dress code at Assurant? The dress code is business casual.
- What is the interview process like? The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews with the hiring manager and other team members.
- Does Assurant offer relocation assistance? Relocation assistance is not typically offered for this position.
- What opportunities are there for professional development? Assurant offers a variety of training and development opportunities, including Udemy Learning and on-the-job training.
- What is the company culture like? Assurant has a diverse and inclusive culture that values collaboration, innovation, and customer focus.
- How many vacation days are offered? 28 days of vacation plus public holidays are offered, with additional vacation days accrued for perfect attendance.
- What is the monthly health and wellbeing allowance used for? The monthly health and wellbeing allowance (€45 net) can be used for expenses related to health and wellness, such as gym memberships, fitness classes, or healthy food.
Locations
- Amsterdam, Netherlands
Salary
32,400 - 32,400 EUR / yearly
34,020 - 35,640 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Claims Processingintermediate
- Financial Accuracyintermediate
- Administrative Supportintermediate
- Data Entryintermediate
- Communication Skillsintermediate
- Problem Solvingintermediate
- Dutch Language Proficiencyintermediate
- Microsoft Excelintermediate
- Organizational Skillsintermediate
- Time Managementintermediate
- Attention to Detailintermediate
Required Qualifications
- Fluent Dutch speaking at an advanced level (C1 or higher). (experience)
- Proven experience in finance, administration, or claims processing (1-3 years preferred). (experience)
- Advanced proficiency in Microsoft Excel (e.g., formulas, data manipulation). (experience)
- Demonstrated strong communication skills, both written and verbal, in Dutch and English. (experience)
- Excellent organizational skills and ability to prioritize tasks effectively. (experience)
- Ability to work independently and manage multiple tasks simultaneously. (experience)
- Strong attention to detail and commitment to financial accuracy. (experience)
- High school diploma or equivalent required; Bachelor's degree in a related field (e.g., Finance, Business Administration) is a plus. (experience)
Responsibilities
- Evaluate and process insurance claims with financial accuracy and attention to detail, adhering to company policies and procedures.
- Perform administrative tasks related to claims processing, including data entry, document management, and file maintenance.
- Communicate effectively with customers via phone and email to gather information, provide updates, and resolve inquiries regarding their claims.
- Investigate claims thoroughly by gathering necessary documentation and information from various sources.
- Maintain accurate and up-to-date records of all claims activities in the company's database.
- Collaborate with other team members and departments to ensure timely and efficient claims resolution.
- Identify and escalate complex or potentially fraudulent claims to the appropriate authorities.
- Adhere to all regulatory requirements and compliance standards related to claims processing.
- Provide excellent customer service and build rapport with claimants to ensure a positive claims experience.
- Contribute to process improvement initiatives to enhance the efficiency and effectiveness of the claims department.
- Participate in training and development opportunities to enhance skills and knowledge related to claims processing and customer service.
- Maintain confidentiality of sensitive customer information and comply with data privacy regulations.
Benefits
- general: Competitive salary of €2,700 gross per month.
- general: Premium-free pension plan for retirement savings.
- general: Bonus schemes based on individual and company performance.
- general: Premium-free WIA (Work Disability Insurance) for financial security in case of disability.
- general: Monthly holiday bonus to supplement vacation expenses.
- general: 28 days of vacation plus public holidays, ensuring ample time off.
- general: Additional vacation days accrued for perfect attendance.
- general: Monthly health and wellbeing allowance (€45 net) to support employee health.
- general: Employee Assistance Program (EAP) providing practical information and advice on health, family, and money matters.
- general: Udemy Learning and development opportunities for professional growth.
- general: Birthday allowance (€50 net) to celebrate your special day.
- general: Home working allowance and travel allowance (if applicable).
- general: Flexible hybrid work options, allowing for a balance between working from home and in the office.
- general: Clear career opportunities for advancement within the company.
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Claims Associate (Dutch Speaker) Careers at Assurant - Amsterdam, Netherlands | Apply Now! @ Assurant.
Related Books and Jobs
Customer Service Claims Associate (Dutch Speaker) Careers at Assurant - Amsterdam, Netherlands | Apply Now!
Assurant
Customer Service Claims Associate (Dutch Speaker) Careers at Assurant - Amsterdam, Netherlands | Apply Now!
Job Description
Customer Service Claims Associate (Dutch Speaker) - Amsterdam
Role Overview
Are you a fluent Dutch speaker with a passion for customer service and a knack for details? Assurant is looking for an experienced and detail-oriented professional to join our European Claims team in Amsterdam as a Customer Service Claims Associate. In this role, you will be responsible for assessing and resolving insurance claims, with a strong focus on financial accuracy, administrative precision, and data handling. If you thrive in a fast-paced environment, possess excellent communication skills, and are dedicated to providing exceptional customer service, we encourage you to apply!
As a Customer Service Claims Associate, you will be the first point of contact for our customers, guiding them through the claims process with empathy and efficiency. You will evaluate claims, gather necessary documentation, and ensure accurate and timely resolution. Your attention to detail, organizational skills, and ability to work independently will be crucial to your success in this role.
Day in the Life
Here’s a glimpse into a typical day as a Customer Service Claims Associate at Assurant:
- Morning: Start your day by reviewing your assigned claims queue, prioritizing cases based on urgency and complexity. Respond to customer inquiries received via email and phone, providing updates on the status of their claims and answering any questions they may have.
- Mid-day: Evaluate new claims, ensuring all necessary documentation is received and complete. Contact customers to gather missing information, clarify details, and provide guidance on the claims process. Perform administrative tasks such as data entry, document filing, and record maintenance.
- Afternoon: Investigate claims by verifying information with relevant parties, such as repair shops, medical providers, and other insurance companies. Process approved claims, ensuring accurate payment calculations and timely disbursement of funds.
- Wrap-up: Collaborate with team members and supervisors to resolve complex claims and address any challenges encountered during the day. Document all claims activities in the company's database, ensuring accuracy and completeness. Participate in team meetings and training sessions to enhance skills and knowledge.
Why Amsterdam?
Amsterdam is a vibrant and multicultural city, offering a unique blend of history, culture, and innovation. Known for its picturesque canals, world-class museums, and thriving arts scene, Amsterdam provides a high quality of life and a welcoming environment for professionals from all over the world. With its excellent public transportation system, diverse culinary scene, and abundance of parks and green spaces, Amsterdam is a fantastic place to live and work.
Working in Amsterdam also offers access to a thriving international business community, with opportunities for networking and professional development. The Netherlands has a strong economy and a stable political climate, making it an attractive destination for career growth and advancement.
Career Path
Assurant is committed to providing employees with opportunities for career growth and development. As a Customer Service Claims Associate, you can advance your career through various pathways:
- Senior Claims Associate: With experience and strong performance, you can progress to a Senior Claims Associate role, taking on more complex claims and providing guidance to junior team members.
- Claims Specialist: Develop expertise in a specific area of claims processing, such as fraud investigation or litigation management.
- Team Lead/Supervisor: Lead and mentor a team of Claims Associates, providing coaching, training, and performance management.
- Claims Manager: Oversee the operations of a claims department, ensuring efficiency, accuracy, and compliance.
- Training and Development: Share your knowledge and expertise by becoming a trainer or facilitator, helping new employees develop the skills they need to succeed.
Salary & Benefits
Assurant offers a competitive salary and comprehensive benefits package to attract and retain top talent. The salary for the Customer Service Claims Associate position is €2,700 gross per month. In addition to salary, employees receive a range of benefits, including:
- Premium-free pension plan
- Bonus schemes
- Premium-free WIA insurance
- Monthly holiday bonus
- 28 days of vacation plus public holidays
- Additional vacation days for perfect attendance
- Monthly health and wellbeing allowance (€45 net)
- Employee Assistance Program (EAP)
- Udemy Learning and development opportunities
- Birthday allowance (€50 net)
- Home working allowance and travel allowance (if applicable)
- Flexible hybrid work options
- Clear career opportunities
Culture at Assurant
Assurant is committed to creating a diverse and inclusive workplace where employees feel valued, respected, and empowered to succeed. We foster a culture of collaboration, innovation, and customer focus. Our core values include:
- Integrity: We conduct our business with honesty and transparency.
- Respect: We treat each other with dignity and respect.
- Accountability: We take responsibility for our actions and results.
- Collaboration: We work together to achieve common goals.
- Customer Focus: We are dedicated to providing exceptional customer service.
At Assurant, we believe that our employees are our greatest asset. We invest in their development, provide opportunities for growth, and recognize their contributions. We also promote a healthy work-life balance, offering flexible work arrangements and employee wellness programs.
How to Apply
If you are a fluent Dutch speaker with a passion for customer service and a desire to work for a leading global provider of risk management solutions, we encourage you to apply for the Customer Service Claims Associate position at Assurant in Amsterdam. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant skills and experience, and explain why you are a good fit for this role.
FAQ
- What are the working hours for this position? The working hours will vary depending on the shift schedule. Specific details will be discussed during the interview process.
- Is this a remote position? This position offers hybrid work options, allowing for a balance between working from home and in the office.
- What is the dress code at Assurant? The dress code is business casual.
- What is the interview process like? The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews with the hiring manager and other team members.
- Does Assurant offer relocation assistance? Relocation assistance is not typically offered for this position.
- What opportunities are there for professional development? Assurant offers a variety of training and development opportunities, including Udemy Learning and on-the-job training.
- What is the company culture like? Assurant has a diverse and inclusive culture that values collaboration, innovation, and customer focus.
- How many vacation days are offered? 28 days of vacation plus public holidays are offered, with additional vacation days accrued for perfect attendance.
- What is the monthly health and wellbeing allowance used for? The monthly health and wellbeing allowance (€45 net) can be used for expenses related to health and wellness, such as gym memberships, fitness classes, or healthy food.
Locations
- Amsterdam, Netherlands
Salary
32,400 - 32,400 EUR / yearly
34,020 - 35,640 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Claims Processingintermediate
- Financial Accuracyintermediate
- Administrative Supportintermediate
- Data Entryintermediate
- Communication Skillsintermediate
- Problem Solvingintermediate
- Dutch Language Proficiencyintermediate
- Microsoft Excelintermediate
- Organizational Skillsintermediate
- Time Managementintermediate
- Attention to Detailintermediate
Required Qualifications
- Fluent Dutch speaking at an advanced level (C1 or higher). (experience)
- Proven experience in finance, administration, or claims processing (1-3 years preferred). (experience)
- Advanced proficiency in Microsoft Excel (e.g., formulas, data manipulation). (experience)
- Demonstrated strong communication skills, both written and verbal, in Dutch and English. (experience)
- Excellent organizational skills and ability to prioritize tasks effectively. (experience)
- Ability to work independently and manage multiple tasks simultaneously. (experience)
- Strong attention to detail and commitment to financial accuracy. (experience)
- High school diploma or equivalent required; Bachelor's degree in a related field (e.g., Finance, Business Administration) is a plus. (experience)
Responsibilities
- Evaluate and process insurance claims with financial accuracy and attention to detail, adhering to company policies and procedures.
- Perform administrative tasks related to claims processing, including data entry, document management, and file maintenance.
- Communicate effectively with customers via phone and email to gather information, provide updates, and resolve inquiries regarding their claims.
- Investigate claims thoroughly by gathering necessary documentation and information from various sources.
- Maintain accurate and up-to-date records of all claims activities in the company's database.
- Collaborate with other team members and departments to ensure timely and efficient claims resolution.
- Identify and escalate complex or potentially fraudulent claims to the appropriate authorities.
- Adhere to all regulatory requirements and compliance standards related to claims processing.
- Provide excellent customer service and build rapport with claimants to ensure a positive claims experience.
- Contribute to process improvement initiatives to enhance the efficiency and effectiveness of the claims department.
- Participate in training and development opportunities to enhance skills and knowledge related to claims processing and customer service.
- Maintain confidentiality of sensitive customer information and comply with data privacy regulations.
Benefits
- general: Competitive salary of €2,700 gross per month.
- general: Premium-free pension plan for retirement savings.
- general: Bonus schemes based on individual and company performance.
- general: Premium-free WIA (Work Disability Insurance) for financial security in case of disability.
- general: Monthly holiday bonus to supplement vacation expenses.
- general: 28 days of vacation plus public holidays, ensuring ample time off.
- general: Additional vacation days accrued for perfect attendance.
- general: Monthly health and wellbeing allowance (€45 net) to support employee health.
- general: Employee Assistance Program (EAP) providing practical information and advice on health, family, and money matters.
- general: Udemy Learning and development opportunities for professional growth.
- general: Birthday allowance (€50 net) to celebrate your special day.
- general: Home working allowance and travel allowance (if applicable).
- general: Flexible hybrid work options, allowing for a balance between working from home and in the office.
- general: Clear career opportunities for advancement within the company.
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Claims Associate (Dutch Speaker) Careers at Assurant - Amsterdam, Netherlands | Apply Now! @ Assurant.
Related Books and Jobs