Customer Service Claims Associate (German Speaker) - Amsterdam

Role Overview

Are you a fluent German speaker with a passion for customer service? Do you thrive in a fast-paced environment where you can make a real difference in people's lives? If so, Assurant is looking for you! As a Customer Service Claims Associate in Amsterdam, you will be responsible for assessing and resolving insurance claims for our German-speaking customers. You'll be the first point of contact for customers experiencing issues with their mobile phones and gadgets, providing them with support and guidance throughout the claims process.

This role requires excellent communication skills, a problem-solving mindset, and the ability to work effectively in a team. You'll need to be comfortable using computer systems and navigating various software applications. In return, we offer a competitive salary, comprehensive benefits, and a supportive work environment where you can grow and develop your career.

Day in the Life

Here's a glimpse into what your day might look like as a Customer Service Claims Associate at Assurant:

1. Morning: Start your day by checking your email and responding to customer inquiries. You might receive emails from customers who have recently filed a claim or who have questions about the status of their claim.
2. Mid-morning: Spend time assessing new claims that have come in. This involves reviewing claim documentation, gathering additional information from customers, and determining whether the claim is eligible for coverage.
3. Lunch: Take a break and enjoy lunch with your colleagues in our modern and comfortable office space.
4. Afternoon: Process approved claims and communicate with customers to provide updates on their claims. You might also need to escalate complex or sensitive issues to senior team members or management.
5. Late Afternoon: Dedicate time to training and development activities to enhance your skills and knowledge. You may attend workshops, participate in online courses, or shadow experienced team members.
6. End of Day: Wrap up your day by completing administrative tasks and preparing for the next day. This might involve data entry, document management, or creating reports.

Why Amsterdam?

Amsterdam is a vibrant and dynamic city with a rich history and culture. It's known for its canals, museums, and lively nightlife. But Amsterdam is also a great place to work. The city has a thriving economy and a strong job market. It's also a very international city, with people from all over the world living and working here.

Here are just a few of the reasons why Amsterdam is a great place to live and work:

• High Quality of Life: Amsterdam consistently ranks high in global quality of life surveys, offering excellent healthcare, education, and public transportation.
• International Hub: Amsterdam is a global business center, attracting talent from all over the world and providing opportunities for international collaboration.
• Cultural Richness: Amsterdam boasts world-class museums, theaters, and music venues, offering a diverse range of cultural experiences.
• Green Spaces: Despite being a bustling city, Amsterdam has plenty of parks and green spaces, providing residents with opportunities for relaxation and recreation.
• Walkable and Bike-Friendly: Amsterdam is a very walkable and bike-friendly city, making it easy to get around and reducing the need for a car.

Career Path

Assurant is committed to providing its employees with opportunities for growth and development. As a Customer Service Claims Associate, you'll have the opportunity to advance your career within the company. Here are some potential career paths you could take:

• Senior Claims Associate: With experience and strong performance, you could be promoted to Senior Claims Associate, where you'll be responsible for handling more complex claims and mentoring junior team members.
• Team Lead: If you have strong leadership skills, you could become a Team Lead, where you'll be responsible for managing a team of Claims Associates and ensuring that they meet their goals.
• Claims Supervisor: With experience and leadership skills, you could advance to Claims Supervisor, where you'll be responsible for overseeing the claims process and ensuring that it is efficient and effective.
• Claims Manager: With extensive experience and strong management skills, you could become a Claims Manager, where you'll be responsible for developing and implementing claims strategies and policies.

Salary & Benefits

Assurant offers a competitive salary and benefits package to its employees. The salary for a Customer Service Claims Associate in Amsterdam is €2,450 gross per month. In addition to salary, Assurant offers a comprehensive benefits package, including:

• Health Insurance: Comprehensive health insurance plan, including medical, dental, and vision coverage.
• Pension Plan: Premium-free pension plan to secure your financial future.
• Bonus Schemes: Bonus schemes based on performance and company profitability.
• WIA Insurance: Premium-free WIA (Work Capacity Insurance) for income protection.
• Holiday Bonus: Monthly holiday bonus to help you enjoy your time off.
• Vacation Days: Generous vacation policy with 28 days of vacation plus public holidays.
• Health and Wellbeing Allowance: Monthly allowance of €45 net for health and wellbeing expenses.
• Employee Assistance Program (EAP): Employee Assistance Program (EAP) providing support for personal and professional issues.
• Learning and Development Opportunities: Udemy Learning and Development opportunities to enhance your skills and career growth.
• Birthday Allowance: Birthday allowance of €50 net to celebrate your special day.
• Home Working and Travel Allowance: Home working allowance and travel allowance for hybrid or office-based work.
• Flexible Working Arrangements: Flexible working arrangements, including part-time options.

Culture at Assurant

Assurant is committed to creating a positive and inclusive work environment for all of its employees. We believe that our employees are our greatest asset, and we are committed to providing them with the resources and support they need to succeed. We value diversity and inclusion and strive to create a workplace where everyone feels welcome and respected.

Here are some of the things that make Assurant a great place to work:

• Supportive Work Environment: We provide a supportive work environment where employees feel valued and respected.
• Opportunities for Growth: We offer opportunities for growth and development, so you can reach your full potential.
• Competitive Compensation: We offer a competitive salary and benefits package.
• Work-Life Balance: We believe that work-life balance is important, and we offer flexible working arrangements to help you manage your personal and professional life.
• Teamwork: We work together as a team to achieve our goals.

How to Apply

If you are interested in applying for the Customer Service Claims Associate (German Speaker) position in Amsterdam, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What are the working hours for this position?The working hours are 38 hours per week, 5 days a week between Monday and Friday, 09:00 - 20:00, and Saturday 10:00 – 17:00.
2. Is part-time work possible?Yes, part-time work is possible and negotiable.
3. What language skills are required for this role?Fluent German speaking at an advanced level is required. Excellent verbal, written, and listening skills in both German and English are also essential.
4. What computer skills are needed?Basic computer skills, including data entry, website navigation, and proficiency in relevant software applications are needed.
5. What benefits does Assurant offer?Assurant offers a competitive salary, comprehensive health insurance, a premium-free pension plan, bonus schemes, WIA insurance, a monthly holiday bonus, generous vacation days, a health and wellbeing allowance, an Employee Assistance Program, Udemy Learning and Development opportunities, and a birthday allowance.
6. What are the career advancement opportunities at Assurant?Potential career paths include Senior Claims Associate, Team Lead, Claims Supervisor, and Claims Manager.
7. What is the work environment like at Assurant?Assurant provides a supportive and inclusive work environment where employees feel valued and respected.
8. Is there any allowance for working from home?Yes, there is a home working allowance, and if you travel to the office, a travel allowance.