Customer Service Representative Careers at Assurant - Albany, OR | Apply Now!

Role Overview

Are you passionate about helping people and solving problems? Do you thrive in a fast-paced environment where you can make a real difference in customers' lives? If so, Assurant is looking for a Customer Service Representative to join our team in Albany, Oregon! As the voice of our organization, you'll be the primary point of contact for our valued customers, providing exceptional service and support. We're committed to your success, and we'll invest in your training and development to help you excel in this role. This is an onsite position at our Albany, Oregon office.

A Day in the Life of a Customer Service Representative at Assurant

Imagine starting your day with a cup of coffee, ready to tackle new challenges and make a positive impact on our customers. As a Customer Service Representative at Assurant, your day will be filled with diverse interactions and opportunities to showcase your problem-solving skills. Here's a glimpse of what you can expect:

• Answering Inbound Calls: You'll receive calls from customers with various inquiries, from policy questions to claim support. Each call is a chance to provide outstanding service and build rapport.
• Listening and Problem-Solving: You'll actively listen to customer concerns, understand their challenges, and work collaboratively to find the best possible solutions. Your empathy and resourcefulness will be key to resolving issues efficiently.
• Providing Information and Support: You'll answer questions about Assurant products and services, explain policy details, and guide customers through the claims process. Your expertise will empower customers to make informed decisions.
• Documenting Interactions: You'll accurately record all customer interactions in our systems, ensuring a comprehensive record of communication and resolutions.
• Collaborating with Colleagues: You'll work closely with other team members to resolve complex issues and provide seamless support to our customers. Teamwork is essential to our success.
• Continuous Learning: You'll participate in ongoing training and development programs to enhance your skills and stay up-to-date on the latest product knowledge and industry trends.

Why Albany, OR?

Albany, Oregon, is a charming city nestled in the heart of the Willamette Valley, offering a perfect blend of small-town charm and urban amenities. Here are just a few reasons why Albany is a great place to live and work:

• Affordable Living: Compared to larger cities in Oregon, Albany offers a more affordable cost of living, making it easier to save money and achieve your financial goals.
• Outdoor Recreation: Surrounded by lush forests, rivers, and mountains, Albany provides endless opportunities for outdoor recreation, including hiking, biking, fishing, and camping.
• Family-Friendly Community: Albany is known for its excellent schools, safe neighborhoods, and family-friendly events, making it a great place to raise a family.
• Rich History and Culture: Explore Albany's historic downtown, visit local museums, and attend cultural events to learn about the city's rich history and heritage.
• Convenient Location: Albany is conveniently located near major cities like Portland and Eugene, providing easy access to big-city amenities and attractions.

Career Path for Customer Service Representatives at Assurant

At Assurant, we're committed to helping our employees grow and advance in their careers. The Customer Service Representative role is an excellent starting point for a rewarding career path within our organization. Here are some potential career paths you can pursue:

• Senior Customer Service Representative: With experience and strong performance, you can advance to a Senior Customer Service Representative role, taking on more complex cases and mentoring junior team members.
• Team Lead: As a Team Lead, you'll supervise a team of Customer Service Representatives, providing guidance, support, and coaching to help them achieve their goals.
• Quality Assurance Specialist: In this role, you'll monitor customer interactions to ensure quality standards are met and identify areas for improvement.
• Training Specialist: As a Training Specialist, you'll develop and deliver training programs to equip new and existing employees with the skills and knowledge they need to succeed.
• Management Roles: With continued growth and development, you can advance to various management roles within the customer service organization.

Salary & Benefits

Assurant offers a competitive salary and benefits package to attract and retain top talent. The pay range for the Customer Service Representative position in Albany, OR is $16.52 - $25.62 per hour. Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

In addition to competitive pay, Assurant provides a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid time off (PTO) and holidays
• Tuition reimbursement
• 401(k) retirement savings plan with company match
• Employee assistance program (EAP)
• Employee discounts

Culture at Assurant

At Assurant, we foster a culture of collaboration, innovation, and inclusivity. We believe that our employees are our greatest asset, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to reach their full potential. Here are some key aspects of our culture:

• Teamwork: We work together to achieve common goals, supporting each other and celebrating our successes.
• Customer Focus: We're passionate about providing exceptional service to our customers and exceeding their expectations.
• Integrity: We conduct ourselves with honesty, integrity, and ethical behavior in all our interactions.
• Innovation: We embrace new ideas and technologies to improve our processes and deliver better solutions to our customers.
• Diversity and Inclusion: We value diversity and create an inclusive environment where everyone feels welcome and respected.

How to Apply

If you're ready to join the Assurant team and make a difference in the lives of our customers, we encourage you to apply online. Simply visit our careers website and search for the Customer Service Representative position in Albany, OR. Follow the instructions to submit your application and resume. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Customer Service Representative at Assurant?

   As a Customer Service Representative, you'll be responsible for answering inbound calls, listening to customer concerns, solving problems, providing information, and documenting interactions.

2. What qualifications are required for this position?

   A high school diploma or GED equivalent is required, along with prior experience in a customer-facing role. You must also be able to adapt to change and thrive in a fast-paced environment.

3. What training will I receive as a Customer Service Representative?

   Assurant provides a paid comprehensive training program to equip you with the tools and knowledge you need to succeed in this role.

4. What is the career path for Customer Service Representatives at Assurant?

   You can advance to roles such as Senior Customer Service Representative, Team Lead, Quality Assurance Specialist, Training Specialist, or various management positions.

5. What is the salary and benefits package for this position?

   The pay range for the Customer Service Representative position in Albany, OR is $16.52 - $25.62 per hour. In addition to competitive pay, Assurant provides a comprehensive benefits package.

6. What is the culture like at Assurant?

   At Assurant, we foster a culture of collaboration, innovation, and inclusivity. We believe that our employees are our greatest asset, and we're committed to creating a workplace where everyone feels valued, respected, and empowered.

7. Is this position remote?

   No. This position requires you to work onsite at our Albany, Oregon location.

8. What kind of schedule can I expect?

   Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.