Customer Service Representative – Czech & Dutch/German Speaker at Assurant

Role Overview

Are you a multilingual individual with a passion for customer service? Do you thrive in a fast-paced, dynamic environment where you can make a real difference in people's lives? If so, Assurant is looking for a dedicated Customer Service Representative to join our team in Amsterdam. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service and support. You will represent a big telecoms brand in Europe, assisting customers with their mobile phone or device insurance claims, answering inquiries, and resolving issues.

This is a fantastic opportunity to join a global leader in the insurance industry and build a rewarding career. We offer comprehensive training, a competitive salary and benefits package, and a supportive work environment where you can grow and develop your skills.

Day in the Life

As a Customer Service Representative, your day will be filled with diverse and engaging tasks. Here’s a glimpse of what you can expect:

• Answering Customer Inquiries: You will be answering inbound calls from customers, addressing their questions, concerns, and inquiries regarding their insurance policies and claims.
• Claims Processing: You will be responsible for processing claims of moderate complexity, ensuring that all necessary information is collected and accurately recorded.
• Policy Administration: You will administer policies, update customer information, and ensure data accuracy.
• Problem Solving: You will be tasked with resolving customer complaints and issues with empathy and professionalism, finding solutions that meet their needs.
• Technical Support: You will provide technical support to customers, assisting them with troubleshooting device-related issues.
• Data Upload: You will upload data and maintain accurate records of customer interactions.
• Collaboration: You will collaborate with other team members and departments to ensure seamless customer service.
• Continuous Learning: You will participate in ongoing training and development programs to enhance your skills and knowledge.

Why Amsterdam?

Amsterdam is a vibrant and multicultural city that offers a high quality of life. Known for its canals, cycling culture, and artistic heritage, Amsterdam is a fantastic place to live and work. Here are a few reasons why Amsterdam is a great choice:

• Multicultural Environment: Amsterdam is a melting pot of cultures, making it a welcoming and diverse place to live.
• High Quality of Life: Amsterdam consistently ranks high in quality of life surveys, offering excellent healthcare, education, and public services.
• Cycling Culture: Amsterdam is a cyclist's paradise, with well-maintained bike lanes and a flat terrain that makes cycling a convenient and enjoyable way to get around.
• Cultural Hub: Amsterdam is home to world-renowned museums, art galleries, and theaters, offering a rich cultural experience.
• Central Location: Amsterdam is centrally located in Europe, making it easy to travel to other European countries.

Career Path

At Assurant, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have the opportunity to advance your career within the company. Here are a few potential career paths:

• Senior Customer Service Representative: With experience and demonstrated performance, you can advance to a Senior Customer Service Representative role, where you will take on more complex tasks and mentor junior team members.
• Team Lead: With leadership potential, you can become a Team Lead, responsible for overseeing a team of Customer Service Representatives and ensuring that performance goals are met.
• Quality Assurance Specialist: You can transition into a Quality Assurance Specialist role, where you will monitor customer interactions and provide feedback to improve service quality.
• Training Specialist: With strong communication and training skills, you can become a Training Specialist, responsible for developing and delivering training programs to new and existing employees.
• Management Roles: With further education and experience, you can advance to management roles within the Customer Service department.

Salary & Benefits

Assurant offers a competitive salary and benefits package to its employees. The salary for the Customer Service Representative position is €2,400 gross per month. In addition to the base salary, you will also receive:

• 8% Holiday Allowance: An additional 8% of your annual salary paid out as a holiday bonus.
• Annual Bonus: An annual bonus paid in December, based on company and individual performance.
• Premium-Free Pension: A premium-free pension plan to help you save for retirement.
• WIA Insurance: Premium-free WIA insurance to protect you in case of disability.
• Travel & Working From Home Allowance: An allowance to cover travel expenses to the office and costs associated with working from home.
• Care & Welfare Allowance: A monthly allowance of €45 net to support your personal care and wellbeing.
• Birthday Allowance: A €50 net allowance on your birthday.
• Internal Wellbeing Programme: Access to an internal wellbeing program to support your physical and mental health.
• Online Learning: Opportunities for online learning and professional development.
• Hybrid Work Model: The flexibility to work from the office and home (2 days office / 3 days home).
• Paid Time Off: 28 days of holiday plus public holidays, with an increase if no absence during the year.
• Employee Assistance Program (EAP): Access to an Employee Assistance Program that provides practical information and advice covering a wide range of topics affecting health, family, money matters, and work.

Culture at Assurant

At Assurant, we are committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that diversity allows us to inspire creativity and innovation, and we are huge believers in the strategic value of inclusion. Our culture is based on the following core values:

• Integrity: We act with honesty and transparency in all our interactions.
• Respect: We treat each other with respect and value diverse perspectives.
• Collaboration: We work together to achieve common goals.
• Innovation: We embrace new ideas and continuously seek to improve our processes and services.
• Customer Focus: We are dedicated to providing exceptional customer service.

How to Apply

If you are a motivated and enthusiastic individual with a passion for customer service, we encourage you to apply for the Customer Service Representative position at Assurant. To apply, please submit your resume and cover letter through our online application portal. We look forward to receiving your application!

FAQ

1. What are the language requirements for this position?

   You must be a native Czech speaker with high proficiency in Dutch or German (C1 level).

2. What is the work schedule?

   The work schedule is a hybrid model, with 2 days in the office and 3 days working from home.

3. What kind of training will I receive?

   You will receive comprehensive training to prepare you for success in your role.

4. What opportunities are there for career advancement?

   Assurant offers various career paths, including Senior Customer Service Representative, Team Lead, Quality Assurance Specialist, and Training Specialist roles.

5. What is the salary for this position?

   The salary is €2,400 gross per month.

6. What benefits are included in the compensation package?

   The benefits package includes a holiday allowance, annual bonus, premium-free pension, WIA insurance, travel and working from home allowance, care and welfare allowance, birthday allowance, internal wellbeing program, online learning opportunities, and more.

7. What is the company culture like?

   Assurant fosters a diverse, equitable, and inclusive workplace based on integrity, respect, collaboration, innovation, and customer focus.

8. Is previous customer service experience required?

   Prior experience in customer service or a related field is a plus, but not required. We provide comprehensive training.

9. What if I need help or advice related to my health, family or money?

   Assurant provides access to an Employee Assistance Program (EAP) that provides practical information and advice covering a wide range of topics affecting health, family, money matters, and work.