Device Care Centre Team Member Careers at Assurant - New South Wales | Apply Now!
Assurant
Device Care Centre Team Member Careers at Assurant - New South Wales | Apply Now!
Job Description
Device Care Centre Team Member - Assurant, New South Wales
Role Overview
Are you a detail-oriented individual with a passion for technology and quality control? Assurant is seeking a dedicated Device Care Centre Team Member to join our team in New South Wales. In this role, you will be responsible for performing diagnostics, quality control, and customization on customer devices, ensuring that they meet our high standards of quality and functionality. This is an excellent opportunity to contribute to a dynamic and growing organization that values innovation and customer satisfaction.
As a Device Care Centre Team Member, you will play a critical role in ensuring the smooth operation of our device processing centre. You will work on various aspects of device handling, from initial diagnostics to final preparation for shipment. Your attention to detail and commitment to quality will directly impact customer satisfaction and the overall success of our operations.
A Day in the Life
Here's a glimpse into a typical day as a Device Care Centre Team Member:
- Morning: Start your day by reviewing the daily production schedule and prioritizing tasks. Gather necessary equipment and supplies for the day's activities.
- Diagnostics and Quality Control: Perform diagnostics on incoming mobile phones and other devices to identify any defects or issues. Use specialized software and tools to test device functionality and ensure they meet quality standards.
- Data Wiping: Utilize secure data wiping systems to completely erase customer data from devices, ensuring privacy and compliance with data protection regulations.
- Customization and Configuration: Work on customizing and configuring devices according to specific customer requests. This may involve installing software, setting up user accounts, and personalizing device settings.
- Team Collaboration: Collaborate with other team members to ensure smooth workflow and meet production targets. Communicate any issues or delays to Team Leaders and work together to find solutions.
- Afternoon: Prepare devices for outbound shipment, ensuring they are properly packaged and labeled. Maintain accurate records of device processing and inventory.
- Quality Assurance: Participate in monthly audits to assess quality control processes and identify areas for improvement. Implement corrective actions to address any deficiencies.
- Continuous Improvement: Stay up-to-date on the latest technologies and industry trends related to device care and quality control. Contribute to process improvement initiatives to enhance efficiency and effectiveness.
Why New South Wales?
New South Wales offers a unique blend of urban excitement and natural beauty, making it an ideal place to live and work. With its vibrant cities, stunning beaches, and lush national parks, New South Wales provides a high quality of life and endless opportunities for recreation and exploration. Working in New South Wales also offers access to a thriving job market, a diverse and inclusive community, and world-class educational and cultural institutions.
The state's strong economy and commitment to innovation make it a hub for technology and business. Whether you're interested in exploring the iconic Sydney Opera House, surfing at Bondi Beach, or hiking in the Blue Mountains, New South Wales has something for everyone.
Career Path
At Assurant, we are committed to supporting our employees' professional growth and development. The Device Care Centre Team Member role provides a solid foundation for career advancement within our organization. Here are some potential career paths you can pursue:
- Senior Device Care Centre Team Member: With experience and demonstrated expertise, you can advance to a senior role, taking on more complex tasks and providing guidance to junior team members.
- Team Leader: As a Team Leader, you will be responsible for supervising a team of Device Care Centre Team Members, ensuring that production targets are met and quality standards are maintained.
- Quality Assurance Specialist: You can specialize in quality assurance, focusing on developing and implementing quality control processes and conducting audits to ensure compliance.
- Technical Trainer: With strong technical skills and communication abilities, you can become a Technical Trainer, responsible for training new employees on device care procedures and software systems.
- Management Roles: With further education and experience, you can pursue management roles within the Device Care Centre or other departments at Assurant.
Salary & Benefits
Assurant offers a competitive salary and benefits package to attract and retain top talent. The salary for the Device Care Centre Team Member role ranges from $55,000 to $70,000 AUD per year, depending on experience and qualifications. In addition to salary, we offer a comprehensive benefits package that includes:
- Health insurance (medical, dental, and vision)
- Paid time off (vacation, sick leave, and holidays)
- Employee assistance program (EAP)
- Employee discount program
- Life insurance and disability coverage
- Retirement savings plan with employer matching
- Performance-based bonuses and incentives
Culture at Assurant
At Assurant, we are committed to fostering a culture of diversity, inclusion, and respect. We believe that our employees are our greatest asset, and we strive to create a supportive and inclusive work environment where everyone can thrive. We value collaboration, innovation, and customer focus, and we encourage our employees to bring their best selves to work every day.
Our commitment to diversity and inclusion extends to all aspects of our business, from recruitment and hiring to employee development and advancement. We are proud to be an Equal Employment Opportunity employer and do not discriminate based on race, religion, sexual orientation, gender identity, age, experience, or abilities.
How to Apply
If you are interested in joining the Assurant team as a Device Care Centre Team Member, we encourage you to apply online through our careers website. Please submit your resume and a cover letter detailing your experience and suitability for the role. The successful applicant will be subject to relevant background checks, such as reference checks and a police check.
Click the link to apply today!
FAQ
- What are the key responsibilities of a Device Care Centre Team Member?
The key responsibilities include performing diagnostics, quality control, data wiping, and customization on customer devices. - What qualifications are required for this role?
Previous experience in a similar role is advantageous but not essential. Good computer literacy, strong administration skills, and attention to detail are required. - What is the salary range for this position?
The salary range is $55,000 to $70,000 AUD per year, depending on experience and qualifications. - What benefits does Assurant offer?
Assurant offers a comprehensive benefits package, including health insurance, paid time off, employee assistance program, and retirement savings plan. - What is the career path for this role?
Potential career paths include Senior Device Care Centre Team Member, Team Leader, Quality Assurance Specialist, and Technical Trainer. - What is the company culture like at Assurant?
Assurant fosters a culture of diversity, inclusion, and respect, valuing collaboration, innovation, and customer focus. - How do I apply for this position?
You can apply online through our careers website by submitting your resume and cover letter. - What kind of background checks are required?
The successful applicant will be subject to relevant background checks, such as reference checks and a police check. - Is there room to grow at Assurant?
Yes, Assurant offers continuous learning and career development programs. - What is Assurant's mission?
Helping People Thrive in a Connected World.
Locations
- Sydney, New South Wales, Australia
- Melbourne, Victoria, Australia
- Brisbane, Queensland, Australia
Salary
57,750 - 77,000 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Diagnosticsintermediate
- Quality Controlintermediate
- Data Wipingintermediate
- Mobile Device Configurationintermediate
- Inventory Managementintermediate
- Customer Serviceintermediate
- Team Collaborationintermediate
- Problem Solvingintermediate
- Technical Supportintermediate
- Attention to Detailintermediate
- Communication Skillsintermediate
- Time Managementintermediate
- Software Proficiencyintermediate
Required Qualifications
- Previous experience as a Stock Processor, Quality Control Technician, or in an admin environment is advantageous. (experience)
- Good level of computer literacy, including proficiency with Microsoft Office Suite and data entry systems. (experience)
- Strong administration skills, including experience with documentation and record-keeping. (experience)
- Ability to be a strong team player and develop constructive working relationships with team members. (experience)
- Ability to work effectively in a deadline-driven environment and prioritize tasks appropriately. (experience)
- Demonstrated strong attention to detail and accuracy in all work tasks. (experience)
- Ability to understand and follow technical instructions and procedures. (experience)
- Ability to learn to use different software systems effectively and productively. (experience)
- Demonstrate engagement through individual and department performance and achievement of goals, targets, and KPIs. (experience)
- High school diploma or equivalent required; associate's degree or vocational training preferred. (experience)
Responsibilities
- Complete accurate diagnostics and quality control on mobile phones and other devices to identify defects and ensure functionality.
- Use systems to data wipe mobile phones and other devices, ensuring customer data privacy and security.
- Work on various aspects of the customization and configuration of customer devices according to specific customer requirements.
- Maintain high standards of quality and accuracy while maximizing productivity and meeting daily targets.
- Work with the wider Device Care Centre Team to ensure service level agreements, key performance indicators, and deadlines are met.
- Pass monthly audits that are completed by Device Care Centre Team Leaders and the Quality Assurance team to maintain quality standards.
- Provide feedback to Team Leaders regarding any issues or delays on the Device Care Centre floor for timely resolution and to ensure customer expectations are managed.
- Consumables preparation, ensuring adequate supplies are available for daily operations.
- Ensure the accurate labeling, documentation, and verification of processing services to maintain accurate records.
- Prepare shipments for outbound, ensuring proper packaging and labeling for secure and timely delivery.
- Adhere to all safety protocols and guidelines to maintain a safe working environment.
- Participate in training sessions and workshops to enhance skills and knowledge related to device care and quality control.
- Troubleshoot basic technical issues and escalate complex problems to senior technicians.
Benefits
- general: Competitive salary commensurate with experience and skills.
- general: Comprehensive health insurance plan, including medical, dental, and vision coverage.
- general: Paid time off, including vacation days, sick leave, and holidays.
- general: Opportunities for professional development and training to enhance skills and advance career.
- general: Employee assistance program (EAP) providing confidential counseling and support services.
- general: Employee discount program offering discounts on various products and services.
- general: Life insurance and disability coverage to protect employees and their families.
- general: Retirement savings plan with employer matching contributions.
- general: Performance-based bonuses and incentives to reward high-achieving employees.
- general: A supportive and inclusive work environment that values diversity and promotes teamwork.
- general: Employee recognition programs to acknowledge and reward outstanding performance.
- general: Flexible work arrangements, where applicable, to promote work-life balance.
- general: Access to wellness programs and resources to support employee health and well-being.
- general: Opportunities for advancement within the company based on performance and potential.
Tags & Categories
Answer 10 quick questions to check your fit for Device Care Centre Team Member Careers at Assurant - New South Wales | Apply Now! @ Assurant.
Related Books and Jobs
Device Care Centre Team Member Careers at Assurant - New South Wales | Apply Now!
Assurant
Device Care Centre Team Member Careers at Assurant - New South Wales | Apply Now!
Job Description
Device Care Centre Team Member - Assurant, New South Wales
Role Overview
Are you a detail-oriented individual with a passion for technology and quality control? Assurant is seeking a dedicated Device Care Centre Team Member to join our team in New South Wales. In this role, you will be responsible for performing diagnostics, quality control, and customization on customer devices, ensuring that they meet our high standards of quality and functionality. This is an excellent opportunity to contribute to a dynamic and growing organization that values innovation and customer satisfaction.
As a Device Care Centre Team Member, you will play a critical role in ensuring the smooth operation of our device processing centre. You will work on various aspects of device handling, from initial diagnostics to final preparation for shipment. Your attention to detail and commitment to quality will directly impact customer satisfaction and the overall success of our operations.
A Day in the Life
Here's a glimpse into a typical day as a Device Care Centre Team Member:
- Morning: Start your day by reviewing the daily production schedule and prioritizing tasks. Gather necessary equipment and supplies for the day's activities.
- Diagnostics and Quality Control: Perform diagnostics on incoming mobile phones and other devices to identify any defects or issues. Use specialized software and tools to test device functionality and ensure they meet quality standards.
- Data Wiping: Utilize secure data wiping systems to completely erase customer data from devices, ensuring privacy and compliance with data protection regulations.
- Customization and Configuration: Work on customizing and configuring devices according to specific customer requests. This may involve installing software, setting up user accounts, and personalizing device settings.
- Team Collaboration: Collaborate with other team members to ensure smooth workflow and meet production targets. Communicate any issues or delays to Team Leaders and work together to find solutions.
- Afternoon: Prepare devices for outbound shipment, ensuring they are properly packaged and labeled. Maintain accurate records of device processing and inventory.
- Quality Assurance: Participate in monthly audits to assess quality control processes and identify areas for improvement. Implement corrective actions to address any deficiencies.
- Continuous Improvement: Stay up-to-date on the latest technologies and industry trends related to device care and quality control. Contribute to process improvement initiatives to enhance efficiency and effectiveness.
Why New South Wales?
New South Wales offers a unique blend of urban excitement and natural beauty, making it an ideal place to live and work. With its vibrant cities, stunning beaches, and lush national parks, New South Wales provides a high quality of life and endless opportunities for recreation and exploration. Working in New South Wales also offers access to a thriving job market, a diverse and inclusive community, and world-class educational and cultural institutions.
The state's strong economy and commitment to innovation make it a hub for technology and business. Whether you're interested in exploring the iconic Sydney Opera House, surfing at Bondi Beach, or hiking in the Blue Mountains, New South Wales has something for everyone.
Career Path
At Assurant, we are committed to supporting our employees' professional growth and development. The Device Care Centre Team Member role provides a solid foundation for career advancement within our organization. Here are some potential career paths you can pursue:
- Senior Device Care Centre Team Member: With experience and demonstrated expertise, you can advance to a senior role, taking on more complex tasks and providing guidance to junior team members.
- Team Leader: As a Team Leader, you will be responsible for supervising a team of Device Care Centre Team Members, ensuring that production targets are met and quality standards are maintained.
- Quality Assurance Specialist: You can specialize in quality assurance, focusing on developing and implementing quality control processes and conducting audits to ensure compliance.
- Technical Trainer: With strong technical skills and communication abilities, you can become a Technical Trainer, responsible for training new employees on device care procedures and software systems.
- Management Roles: With further education and experience, you can pursue management roles within the Device Care Centre or other departments at Assurant.
Salary & Benefits
Assurant offers a competitive salary and benefits package to attract and retain top talent. The salary for the Device Care Centre Team Member role ranges from $55,000 to $70,000 AUD per year, depending on experience and qualifications. In addition to salary, we offer a comprehensive benefits package that includes:
- Health insurance (medical, dental, and vision)
- Paid time off (vacation, sick leave, and holidays)
- Employee assistance program (EAP)
- Employee discount program
- Life insurance and disability coverage
- Retirement savings plan with employer matching
- Performance-based bonuses and incentives
Culture at Assurant
At Assurant, we are committed to fostering a culture of diversity, inclusion, and respect. We believe that our employees are our greatest asset, and we strive to create a supportive and inclusive work environment where everyone can thrive. We value collaboration, innovation, and customer focus, and we encourage our employees to bring their best selves to work every day.
Our commitment to diversity and inclusion extends to all aspects of our business, from recruitment and hiring to employee development and advancement. We are proud to be an Equal Employment Opportunity employer and do not discriminate based on race, religion, sexual orientation, gender identity, age, experience, or abilities.
How to Apply
If you are interested in joining the Assurant team as a Device Care Centre Team Member, we encourage you to apply online through our careers website. Please submit your resume and a cover letter detailing your experience and suitability for the role. The successful applicant will be subject to relevant background checks, such as reference checks and a police check.
Click the link to apply today!
FAQ
- What are the key responsibilities of a Device Care Centre Team Member?
The key responsibilities include performing diagnostics, quality control, data wiping, and customization on customer devices. - What qualifications are required for this role?
Previous experience in a similar role is advantageous but not essential. Good computer literacy, strong administration skills, and attention to detail are required. - What is the salary range for this position?
The salary range is $55,000 to $70,000 AUD per year, depending on experience and qualifications. - What benefits does Assurant offer?
Assurant offers a comprehensive benefits package, including health insurance, paid time off, employee assistance program, and retirement savings plan. - What is the career path for this role?
Potential career paths include Senior Device Care Centre Team Member, Team Leader, Quality Assurance Specialist, and Technical Trainer. - What is the company culture like at Assurant?
Assurant fosters a culture of diversity, inclusion, and respect, valuing collaboration, innovation, and customer focus. - How do I apply for this position?
You can apply online through our careers website by submitting your resume and cover letter. - What kind of background checks are required?
The successful applicant will be subject to relevant background checks, such as reference checks and a police check. - Is there room to grow at Assurant?
Yes, Assurant offers continuous learning and career development programs. - What is Assurant's mission?
Helping People Thrive in a Connected World.
Locations
- Sydney, New South Wales, Australia
- Melbourne, Victoria, Australia
- Brisbane, Queensland, Australia
Salary
57,750 - 77,000 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Diagnosticsintermediate
- Quality Controlintermediate
- Data Wipingintermediate
- Mobile Device Configurationintermediate
- Inventory Managementintermediate
- Customer Serviceintermediate
- Team Collaborationintermediate
- Problem Solvingintermediate
- Technical Supportintermediate
- Attention to Detailintermediate
- Communication Skillsintermediate
- Time Managementintermediate
- Software Proficiencyintermediate
Required Qualifications
- Previous experience as a Stock Processor, Quality Control Technician, or in an admin environment is advantageous. (experience)
- Good level of computer literacy, including proficiency with Microsoft Office Suite and data entry systems. (experience)
- Strong administration skills, including experience with documentation and record-keeping. (experience)
- Ability to be a strong team player and develop constructive working relationships with team members. (experience)
- Ability to work effectively in a deadline-driven environment and prioritize tasks appropriately. (experience)
- Demonstrated strong attention to detail and accuracy in all work tasks. (experience)
- Ability to understand and follow technical instructions and procedures. (experience)
- Ability to learn to use different software systems effectively and productively. (experience)
- Demonstrate engagement through individual and department performance and achievement of goals, targets, and KPIs. (experience)
- High school diploma or equivalent required; associate's degree or vocational training preferred. (experience)
Responsibilities
- Complete accurate diagnostics and quality control on mobile phones and other devices to identify defects and ensure functionality.
- Use systems to data wipe mobile phones and other devices, ensuring customer data privacy and security.
- Work on various aspects of the customization and configuration of customer devices according to specific customer requirements.
- Maintain high standards of quality and accuracy while maximizing productivity and meeting daily targets.
- Work with the wider Device Care Centre Team to ensure service level agreements, key performance indicators, and deadlines are met.
- Pass monthly audits that are completed by Device Care Centre Team Leaders and the Quality Assurance team to maintain quality standards.
- Provide feedback to Team Leaders regarding any issues or delays on the Device Care Centre floor for timely resolution and to ensure customer expectations are managed.
- Consumables preparation, ensuring adequate supplies are available for daily operations.
- Ensure the accurate labeling, documentation, and verification of processing services to maintain accurate records.
- Prepare shipments for outbound, ensuring proper packaging and labeling for secure and timely delivery.
- Adhere to all safety protocols and guidelines to maintain a safe working environment.
- Participate in training sessions and workshops to enhance skills and knowledge related to device care and quality control.
- Troubleshoot basic technical issues and escalate complex problems to senior technicians.
Benefits
- general: Competitive salary commensurate with experience and skills.
- general: Comprehensive health insurance plan, including medical, dental, and vision coverage.
- general: Paid time off, including vacation days, sick leave, and holidays.
- general: Opportunities for professional development and training to enhance skills and advance career.
- general: Employee assistance program (EAP) providing confidential counseling and support services.
- general: Employee discount program offering discounts on various products and services.
- general: Life insurance and disability coverage to protect employees and their families.
- general: Retirement savings plan with employer matching contributions.
- general: Performance-based bonuses and incentives to reward high-achieving employees.
- general: A supportive and inclusive work environment that values diversity and promotes teamwork.
- general: Employee recognition programs to acknowledge and reward outstanding performance.
- general: Flexible work arrangements, where applicable, to promote work-life balance.
- general: Access to wellness programs and resources to support employee health and well-being.
- general: Opportunities for advancement within the company based on performance and potential.
Tags & Categories
Answer 10 quick questions to check your fit for Device Care Centre Team Member Careers at Assurant - New South Wales | Apply Now! @ Assurant.
Related Books and Jobs