Gestionnaire Assurance (H/F) - Assurant, Aix-en-Provence

Are you passionate about customer service and looking for a rewarding career in the insurance industry? Assurant, a Fortune 500 company and a global leader in connected devices, homes, and vehicles protection, is seeking a motivated and dedicated Gestionnaire Assurance (Insurance Manager) to join our team in Aix-en-Provence (Sequoia).

As a key point of contact for our insured clients, you will play a crucial role in providing exceptional support and ensuring their satisfaction. If you have excellent communication skills, a customer-centric approach, and a desire to grow within a dynamic company, we encourage you to apply!

Role Overview

As a Gestionnaire Assurance, you will be responsible for handling inquiries, processing claims, and providing support to Assurant's insured clients. Your ability to understand and address their concerns, coupled with your strong communication skills, will be essential in ensuring a positive customer experience. This role requires a proactive and empathetic individual who can effectively manage complex situations and contribute to the continuous improvement of our services.

A Day in the Life of a Gestionnaire Assurance

Here's a glimpse into what your day might look like:

• Morning: Start your day by reviewing new claims and responding to emails from insured clients. Prioritize urgent requests and ensure timely follow-up.
• Mid-day: Handle incoming calls from clients, addressing their inquiries regarding policy coverage, claim status, or any other concerns. Provide clear and concise information, ensuring a positive and helpful interaction.
• Afternoon: Process claims by gathering necessary documentation, assessing eligibility, and determining appropriate coverage. Collaborate with internal teams to resolve complex issues and ensure accurate claim resolution.
• Late Afternoon: Document all interactions and claim details in the system. Participate in team meetings to share best practices and discuss strategies for improving customer service.
• End of Day: Review pending tasks and prepare for the next day, ensuring all client requests are addressed promptly.

Why Aix-en-Provence (Sequoia)?

Aix-en-Provence, a charming city in the south of France, offers a unique blend of history, culture, and modern amenities. Located in the Sequoia business park, Assurant's office provides a convenient and accessible location with a vibrant working environment. Here are a few reasons why working in Aix-en-Provence is a great choice:

• Quality of Life: Enjoy a relaxed lifestyle with beautiful scenery, delicious cuisine, and a rich cultural heritage.
• Accessibility: The Sequoia business park is easily accessible by public transportation and offers ample parking.
• Career Growth: Assurant provides opportunities for professional development and advancement, allowing you to grow your career in a supportive environment.
• Work-Life Balance: Benefit from a hybrid work model that promotes a healthy work-life balance.

Career Path

Assurant is committed to the growth and development of its employees. As a Gestionnaire Assurance, you will have opportunities to advance your career through ongoing training and development programs. Potential career paths include:

• Senior Gestionnaire Assurance: Take on more complex claims and provide mentorship to junior team members.
• Team Lead: Supervise a team of Gestionnaires Assurance and oversee their performance.
• Claims Specialist: Develop expertise in a specific area of claims processing.
• Customer Service Manager: Lead a team of customer service representatives and ensure exceptional service delivery.

Salary & Benefits

Assurant offers a competitive salary and benefits package, including:

• Salary: The expected salary range for this position is €32,000 to €40,000 per year, depending on experience and qualifications.
• Participation: Participation in company-wide profit-sharing programs.
• Titres Restaurants: Meal vouchers (Titres restaurants) provided.
• Health Insurance: Comprehensive health and insurance coverage for you and your family.
• Parental Leave: Strong parental leave policy.
• Work-Life Balance: A hybrid work model offering a better work-life balance (possibility of telecommuting).
• Employee Recognition: Different employee recognition programs.
• Continuous Learning: Opportunities for ongoing professional development.

Culture at Assurant

Assurant is committed to fostering a culture of integrity, innovation, pragmatism, and results. We believe in empowering our employees to make a difference and providing them with the resources and support they need to succeed. Our core values, known as "The Assurant Way," guide our actions and shape our interactions with each other and our clients.

We believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best. As a handi-accueillante company, Assurant is dedicated to facilitating the integration, supporting the continued employment, and assisting in the professional development of individuals with disabilities.

How to Apply

If you are a motivated and customer-focused individual seeking a rewarding career in the insurance industry, we encourage you to apply for the Gestionnaire Assurance (H/F) position in Aix-en-Provence. Submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Gestionnaire Assurance?

   The key responsibilities include handling customer inquiries, processing claims, and providing support to insured clients.

2. What skills are required for this role?

   Excellent communication skills, customer service orientation, problem-solving abilities, and the ability to work collaboratively are essential.

3. What is the salary range for this position?

   The expected salary range is €32,000 to €40,000 per year.

4. What benefits does Assurant offer?

   Assurant offers a comprehensive benefits package, including health insurance, parental leave, profit-sharing, and employee recognition programs.

5. Is there an opportunity for career growth at Assurant?

   Yes, Assurant is committed to the growth and development of its employees and offers opportunities for advancement.

6. What is the work environment like at Assurant?

   Assurant fosters a culture of integrity, innovation, pragmatism, and results, with a focus on diversity and inclusion.

7. Is this a remote position?

   This position offers a hybrid work model with the possibility of telecommuting.

8. What is Assurant's commitment to diversity and inclusion?

   Assurant is committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best.

9. What training is provided for this role?

   Assurant provides comprehensive training and support to develop your skills and knowledge for this role.

10. What does 'handi-accueillante' mean?

    It means Assurant is dedicated to facilitating the integration, supporting the continued employment, and assisting in the professional development of individuals with disabilities.