Manager of Operations and Services Careers at Assurant - United States Virtual | Apply Now!

Are you a seasoned operations leader with a passion for driving results and developing high-performing teams? Do you thrive in a fast-paced, dynamic environment where your contributions directly impact the success of the business? If so, Assurant is looking for a talented and experienced Manager of Operations and Services to join our team!

As a Manager of Operations and Services at Assurant, you will play a critical role in organizing, leading, controlling, and coordinating the delivery of services in the area of insurance tracking outsourcing. You will manage several mortgage clients and units, providing leadership to a large number of associates. This is a remote role based in the U.S., with a schedule of Monday-Friday, 8:00 am to 5:00 pm EST.

Role Overview

The Manager of Operations and Services is a pivotal leadership role within Assurant's insurance tracking outsourcing division. This position requires a strategic thinker with a strong operational background and a proven track record of managing large teams and multiple clients. The successful candidate will be responsible for ensuring the efficient and effective delivery of services, maintaining client satisfaction, and driving continuous improvement within their area of responsibility.

This role requires a deep understanding of financial oversight, particularly in cash management, as well as experience in managing internal and external relationships. The Manager of Operations and Services will also be responsible for fostering a positive and engaging work environment, providing coaching and development opportunities to team members, and ensuring compliance with HR policies and regulatory requirements.

Day in the Life

Here's a glimpse into a typical day for a Manager of Operations and Services at Assurant:

• 8:00 AM - 9:00 AM: Start the day by reviewing key performance indicators (KPIs) and operational reports to identify any potential issues or areas for improvement.
• 9:00 AM - 10:00 AM: Attend a virtual meeting with direct reports to discuss priorities, address challenges, and provide coaching and guidance.
• 10:00 AM - 11:00 AM: Participate in a client call to review performance metrics, address concerns, and discuss opportunities for growth.
• 11:00 AM - 12:00 PM: Work on process improvement initiatives, collaborating with team members to identify and implement solutions that enhance efficiency and effectiveness.
• 12:00 PM - 1:00 PM: Lunch break.
• 1:00 PM - 2:00 PM: Review and approve budget requests, ensuring alignment with financial goals and objectives.
• 2:00 PM - 3:00 PM: Address employee relations matters, providing guidance and support to supervisory personnel and ensuring compliance with HR policies.
• 3:00 PM - 4:00 PM: Analyze data to identify trends and patterns, using insights to drive strategic decision-making and improve operational performance.
• 4:00 PM - 5:00 PM: Wrap up the day by responding to emails, preparing for upcoming meetings, and ensuring all critical tasks are completed.

Why United States Virtual?

Working in a virtual role at Assurant offers numerous benefits, including:

• Flexibility: Enjoy the freedom to work from the comfort of your own home, creating a better work-life balance.
• Convenience: Eliminate the commute and save time and money on transportation costs.
• Productivity: Create a personalized workspace that maximizes your focus and efficiency.
• Collaboration: Utilize virtual communication tools to stay connected with colleagues and clients across the country.
• Opportunity: Access career opportunities that may not be available in your local area.

Career Path

Assurant is committed to providing employees with opportunities for career growth and development. The Manager of Operations and Services role can serve as a stepping stone to other leadership positions within the company, such as:

• Senior Manager of Operations: Oversee a larger team and a broader scope of responsibilities, driving strategic initiatives and ensuring operational excellence.
• Director of Operations: Lead a department or division, setting strategic direction and managing a team of managers.
• Vice President of Operations: Oversee all operational aspects of a business unit, reporting directly to senior leadership.

Assurant also offers a variety of training and development programs to help employees enhance their skills and advance their careers.

Salary & Benefits

The salary range for the Manager of Operations and Services position is $64,900.00 - $108,200.00 per year. The actual salary will be based on a variety of factors, including candidate background, experience, and work location.

In addition to a competitive salary, Assurant offers a comprehensive benefits package that includes:

• Health insurance (medical, dental, and vision)
• Paid time off (PTO)
• 401(k) retirement savings plan
• Employee stock purchase plan (ESPP)
• Life insurance and disability coverage
• Flexible spending accounts (FSAs)
• Employee assistance program (EAP)
• Tuition reimbursement

Culture at Assurant

Assurant is a global provider of risk management solutions, protecting what matters most to our clients and customers. We are committed to creating a diverse and inclusive work environment where all employees feel valued, respected, and empowered to reach their full potential.

Our core values include:

• Integrity: We act with honesty and transparency in all that we do.
• Customer Focus: We are dedicated to providing exceptional service and exceeding customer expectations.
• Collaboration: We work together as a team to achieve common goals.
• Innovation: We embrace new ideas and technologies to drive continuous improvement.
• Respect: We value diversity and treat everyone with dignity and respect.

How to Apply

If you are a qualified and motivated individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Manager of Operations and Services position at Assurant.

To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What is the schedule for this role?
   The schedule is Monday-Friday, 8:00 am to 5:00 pm EST.
2. Is this a remote position?
   Yes, this is a remote role based in the U.S.
3. What are the key responsibilities of this role?
   Key responsibilities include managing insurance tracking outsourcing services, leading a team of associates, overseeing cash management functions, and driving process improvement initiatives.
4. What qualifications are required for this position?
   Required qualifications include a bachelor’s degree or equivalent experience, three years of management experience, and proficiency in Microsoft Office Suite.
5. What skills are helpful to have?
   Helpful skills include experience driving strategic initiatives, managing client relationships, strong communication skills, and knowledge of finance, banking, and mortgage industries.
6. What is the salary range for this position?
   The salary range is $64,900.00 - $108,200.00 per year.
7. What benefits does Assurant offer?
   Assurant offers a comprehensive benefits package that includes health insurance, paid time off, a 401(k) retirement savings plan, and more.
8. What is the culture like at Assurant?
   Assurant is committed to creating a diverse and inclusive work environment where all employees feel valued, respected, and empowered to reach their full potential.
9. What opportunities are there for career growth at Assurant?
   Assurant offers a variety of training and development programs to help employees enhance their skills and advance their careers.
10. How do I apply for this position?
    To apply, please submit your resume and cover letter through our online application portal.