Operations Manager - Capability Center Operations, Buenos Aires

Role Overview

Are you a dynamic and results-oriented leader with a passion for operational excellence? Assurant is seeking an experienced Operations Manager to lead our Insurance Tracking team in Buenos Aires. In this critical role, you will be responsible for driving performance, ensuring compliance, and delivering outstanding service to our clients. You will lead a diverse team, implement process improvements, and contribute to the overall success of our operations in Argentina. This is an excellent opportunity for a highly motivated individual to make a significant impact in a fast-paced and growing global organization.

As the Operations Manager, you will act as a key problem solver, proactively addressing escalations and challenges to maintain smooth operations. You will monitor key performance indicators (KPIs), productivity metrics, and quality standards to ensure that the team consistently meets or exceeds expectations. Your leadership will be instrumental in fostering a collaborative and high-performing environment where team members are empowered to contribute their best work. You will also be responsible for talent management, including recruiting, onboarding, and developing team members to ensure a strong and sustainable workforce.

If you have a proven track record of managing operations and leading teams in a processing or service environment, coupled with strong communication, negotiation, and problem-solving skills, we encourage you to apply. This role requires a strategic thinker with the ability to balance tactical execution with long-term vision. Your business acumen will be essential in connecting operational performance with company objectives and driving continuous improvement initiatives. Join Assurant and become part of a team that values innovation, collaboration, and a commitment to excellence.

A Day in the Life of an Operations Manager at Assurant

Imagine starting your day by reviewing key performance indicators (KPIs) to assess the team's progress toward its goals. You'll then meet with team leads to discuss any challenges or roadblocks and brainstorm solutions together. Throughout the day, you'll be actively involved in resolving escalations, working closely with team members to address complex issues and ensure client satisfaction. You’ll spend time analyzing workflows and identifying areas for improvement, implementing changes that will streamline processes and enhance efficiency.

A significant portion of your day will be dedicated to talent management. You'll conduct one-on-one meetings with team members to provide coaching, feedback, and support for their professional development. You'll also be involved in the recruitment process, interviewing candidates and selecting top talent to join your team. You might also lead training sessions to ensure that team members have the knowledge and skills they need to succeed.

Collaboration is a key aspect of the role, so you’ll work closely with other departments, such as IT and HR, to coordinate activities and ensure alignment. You’ll also represent your team in client meetings, providing updates on performance and addressing any concerns. By the end of the day, you’ll review your progress, plan for the next day's activities, and ensure that the team is well-equipped to meet its objectives. The Operations Manager role is dynamic and rewarding, offering the opportunity to make a tangible impact on the success of Assurant's operations in Buenos Aires.

Why Buenos Aires (Alem)?

Buenos Aires, often called the “Paris of South America,” is a vibrant and culturally rich city that offers a unique blend of European elegance and Latin American passion. Located in the heart of Argentina, Buenos Aires boasts stunning architecture, world-class cuisine, and a thriving arts scene. The city's Alem district, where the Assurant office is located, is a bustling commercial area with excellent transportation links, making it an ideal place to work and live.

Living in Buenos Aires offers a high quality of life at a relatively affordable cost compared to many other major cities around the world. You can enjoy delicious meals at local restaurants, explore historic neighborhoods like San Telmo and La Boca, and immerse yourself in the city's vibrant nightlife. The city is also home to numerous parks and green spaces, providing ample opportunities for outdoor recreation.

Buenos Aires is a welcoming and diverse city with a large expat community, making it easy for newcomers to feel at home. The local culture is known for its warmth and hospitality, and you'll find plenty of opportunities to connect with people and build relationships. Whether you're interested in tango dancing, exploring museums, or simply enjoying the city's beautiful parks, Buenos Aires offers something for everyone.

Working at Assurant in Buenos Aires provides the opportunity to be part of a global organization while experiencing the unique charm and excitement of one of South America's most dynamic cities. The Alem district offers convenient access to a wide range of amenities, including restaurants, shops, and cultural attractions, making it a great place to build a career and enjoy a fulfilling lifestyle.

Career Path for an Operations Manager at Assurant

The Operations Manager role at Assurant provides a solid foundation for career advancement within the organization. With demonstrated success in leading teams, driving performance, and implementing process improvements, you can progress to more senior management positions within the operations function. Potential career paths include Senior Operations Manager, Director of Operations, and ultimately, Vice President of Operations. These roles involve increased responsibility for strategic planning, budget management, and overall operational performance.

In addition to vertical career growth, there are also opportunities to move into other functional areas within Assurant. For example, you could leverage your operations experience to transition into roles in project management, process improvement, or even client relationship management. These roles offer the chance to broaden your skill set and gain exposure to different aspects of the business.

Assurant is committed to providing employees with the resources and support they need to advance their careers. The company offers a variety of training and development programs, including leadership development courses, mentoring programs, and tuition reimbursement for advanced degrees. By taking advantage of these opportunities, you can enhance your skills and prepare yourself for future career growth within Assurant.

The Operations Manager role is an excellent starting point for a long and rewarding career at Assurant. With hard work, dedication, and a commitment to continuous learning, you can achieve your professional goals and make a significant impact on the company's success.

Salary & Benefits

The salary range for the Operations Manager position in Buenos Aires typically falls between 3,000,000 and 6,000,000 ARS per year, depending on experience and qualifications. In addition to a competitive salary, Assurant offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan with company match
• Employee stock purchase plan
• Professional development opportunities
• Tuition reimbursement
• Employee assistance program
• Life insurance and disability coverage
• Flexible work arrangements (depending on role and location)

Assurant is committed to providing employees with a competitive compensation and benefits package that supports their financial, physical, and emotional well-being. The company regularly reviews its compensation and benefits offerings to ensure that they remain competitive and aligned with industry standards.

Culture at Assurant

Assurant is a global organization with a diverse and inclusive culture. The company values collaboration, innovation, and a commitment to excellence. Employees are encouraged to share their ideas, work together to solve problems, and continuously strive to improve processes and services.

The company is committed to creating a workplace where everyone feels valued and respected. Assurant has a number of employee resource groups that support diversity and inclusion, including groups for women, LGBTQ+ employees, and employees of color.

Assurant is also committed to giving back to the community. The company supports a variety of charitable organizations and encourages employees to volunteer their time and talents.

How to Apply

To apply for the Operations Manager position, please submit your resume and cover letter through the Assurant careers website. Be sure to highlight your relevant experience, skills, and qualifications. In your cover letter, explain why you are interested in the role and why you believe you would be a good fit for Assurant.

The hiring process typically includes a phone screening, followed by one or more in-person or virtual interviews. During the interviews, you will have the opportunity to meet with members of the hiring team and learn more about the role and the company.

FAQ

1. What is the work environment like at Assurant? Assurant fosters a collaborative and inclusive work environment where employees are encouraged to share ideas and contribute to the company's success.
2. What are the opportunities for professional development? Assurant offers a variety of training and development programs to help employees enhance their skills and advance their careers.
3. What is the company's approach to diversity and inclusion? Assurant is committed to creating a workplace where everyone feels valued and respected.
4. What is the company's policy on work-life balance? Assurant offers flexible work arrangements to help employees balance their work and personal lives.
5. What is the interview process like? The interview process typically includes a phone screening, followed by one or more in-person or virtual interviews.
6. What are the key skills and qualifications for the Operations Manager role? Key skills and qualifications include experience in operations management, team leadership, process improvement, and communication skills.
7. What is the salary range for the Operations Manager position? The salary range typically falls between 3,000,000 and 6,000,000 ARS per year.
8. What benefits does Assurant offer? Assurant offers a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, and a retirement savings plan.
9. What is the location of the Assurant office in Buenos Aires? The Assurant office is located in the Alem district of Buenos Aires.
10. How can I learn more about Assurant? You can learn more about Assurant by visiting the company's website or following the company on social media.