Order Management Specialist (Night Shift) Careers at Assurant in Irving, TX

Role Overview

Are you a detail-oriented problem-solver with a passion for logistics and order management? Assurant is seeking a dedicated Order Management Specialist to join our night shift team in Irving, Texas. In this role, you will be responsible for troubleshooting insurance claims, managing order flow, and ensuring timely shipment of devices. Your technical expertise and communication skills will be essential to your success in this dynamic environment.

This is an onsite role in our Irving TX facility with a schedule of Monday - Thursday, 5.30PM – 4AM.

Day in the Life

As an Order Management Specialist, your day will be filled with diverse tasks aimed at optimizing order fulfillment. Here’s a glimpse into what you can expect:

• Troubleshooting: You'll spend time diving into complex insurance claims and other order types, identifying bottlenecks and implementing solutions to keep things moving.
• Communication: Collaborating with Materials, Operations, and Fulfillment centers will be a daily occurrence, ensuring seamless coordination and addressing any issues that arise.
• Technical Tasks: You'll leverage your expertise in warehouse management systems (like Oracle) to modify, migrate, and push orders, ensuring they progress through the system efficiently.
• Reporting: Preparing daily reports, monitoring shipment statuses, and resolving order inquiries will be crucial to keeping stakeholders informed and ensuring customer satisfaction.
• Problem-Solving: From evaluating order issues to working with the Purchasing department on stock availability, you'll be at the forefront of resolving challenges and maintaining smooth operations.
• Data Analysis: Generating reports to prioritize backorders, receiving, and kitting priorities will help optimize resource allocation and ensure timely fulfillment.
• Research: Conducting technical research for model migration and communicating with the Planning Department for device prioritization will contribute to overall efficiency.
• Compliance: Ensuring FIFO (First-In, First-Out) principles are followed will be a key aspect of managing older claims and maintaining inventory integrity.

Why Irving, TX?

Irving, Texas, is a vibrant city located in the heart of the Dallas-Fort Worth metroplex. It offers a unique blend of urban amenities and suburban charm, making it an excellent place to live and work. Here are some reasons why Irving is a great choice:

• Location: Irving is conveniently located near major highways and Dallas/Fort Worth International Airport (DFW), providing easy access to other parts of the country and the world.
• Economy: The city has a thriving economy with a diverse range of industries, including technology, healthcare, and finance.
• Culture: Irving boasts a rich cultural scene, with numerous museums, theaters, and music venues. The Irving Arts Center is a hub for performing and visual arts.
• Recreation: There are plenty of outdoor activities to enjoy in Irving, with numerous parks, lakes, and trails. Lake Carolyn and the Mandalay Canal offer scenic spots for walking, biking, and kayaking.
• Education: Irving is home to excellent schools and higher education institutions, including the University of Dallas and North Lake College.
• Cost of Living: Compared to other major cities, Irving offers a relatively affordable cost of living, with reasonable housing prices and a variety of dining and entertainment options.

Career Path

At Assurant, we are committed to providing our employees with opportunities for growth and development. The Order Management Specialist role can serve as a stepping stone to various career paths within the company. Here are some potential advancement opportunities:

• Senior Order Management Specialist: With experience and demonstrated expertise, you can move into a senior role, taking on more complex tasks and mentoring junior team members.
• Team Lead: As a team lead, you will be responsible for overseeing a group of Order Management Specialists, providing guidance, and ensuring team goals are met.
• Supervisor/Manager: With strong leadership skills, you can advance to a supervisory or management role, overseeing the entire order management process and implementing strategies to improve efficiency.
• Supply Chain Analyst: Leveraging your knowledge of logistics and order flow, you can transition into a supply chain analyst role, analyzing data and identifying opportunities for optimization.
• Project Manager: With project management skills, you can lead initiatives to improve order management processes and implement new technologies.

Salary & Benefits

Assurant offers a competitive salary and benefits package to attract and retain top talent. The salary for the Order Management Specialist (Night Shift) position in Irving, TX, typically ranges from $40,000 to $55,000 per year, depending on experience and qualifications. In addition to a competitive salary, Assurant provides a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Paid Time Off: Generous paid time off (PTO) and holiday schedule to help you maintain a healthy work-life balance.
• Retirement Savings: 401(k) retirement savings plan with company match to help you plan for your future.
• Employee Stock Purchase Program: Opportunity to purchase Assurant stock at a discounted rate.
• Life Insurance and Disability Coverage: Financial protection for you and your family in case of unexpected events.
• Tuition Reimbursement: Assistance with tuition expenses for continuing education and professional development.
• Employee Assistance Program (EAP): Confidential support and resources for personal and professional challenges.
• Wellness Programs: Programs to promote employee health and well-being, such as fitness challenges and health screenings.
• Employee Discounts: Discounts on Assurant products and services, as well as other partner companies.

Culture at Assurant

Assurant is committed to creating a diverse, inclusive, and supportive work environment where every employee can thrive. We value teamwork, innovation, and customer service. Our employees are passionate about what they do and dedicated to providing exceptional service to our clients. We foster a culture of continuous learning and development, encouraging our employees to grow and reach their full potential.

We believe in giving back to the community and actively participate in volunteer activities and charitable initiatives. At Assurant, you'll be part of a company that cares about its employees, its customers, and the world around us.

How to Apply

If you are a motivated and skilled individual looking for a challenging and rewarding career opportunity, we encourage you to apply for the Order Management Specialist (Night Shift) position at Assurant in Irving, TX. To apply, please visit our careers website at [Assurant Careers Page] and submit your application online. Be sure to include a resume and cover letter highlighting your qualifications and experience.

FAQ

1. What are the working hours for this position?

   The working hours for this position are Monday - Thursday, 5.30PM – 4AM.

2. What is the dress code at Assurant?

   Assurant has a business casual dress code.

3. Are there opportunities for advancement at Assurant?

   Yes, Assurant is committed to providing employees with opportunities for growth and development. There are various career paths available within the company.

4. What is the company culture like at Assurant?

   Assurant has a diverse, inclusive, and supportive work environment where every employee can thrive.

5. What benefits does Assurant offer?

   Assurant offers a comprehensive benefits package including health insurance, paid time off, retirement savings, and tuition reimbursement.

6. What skills are important for this role?

   Important skills for this role include order management, distribution logistics, inventory control, MS Excel proficiency, and communication skills.

7. Is previous experience in Oracle required?

   Oracle experience is a plus, but not required.

8. What is the interview process like?

   The interview process typically involves a phone screening, followed by one or more in-person interviews with the hiring manager and team members.

9. Is this role remote?

   No, this is an onsite role in our Irving, TX facility.