Regional Service Manager Careers at Assurant - United States Virtual | Apply Now!

Role Overview

Are you a results-driven leader with a passion for service excellence? Do you thrive in a dynamic, fast-paced environment where you can make a real impact? Assurant is seeking a highly motivated Regional Service Manager (RSM) to oversee service delivery operations within a designated region. In this role, you will be responsible for ensuring optimal service quality, cost efficiency, and customer satisfaction. You'll drive performance through data analysis, vendor management, and team leadership, while also supporting strategic initiatives such as process improvement, recruitment, and budget management.

As a Regional Service Manager at Assurant, you'll play a pivotal role in ensuring that our customers receive the highest quality service. You will be responsible for managing all aspects of service delivery within your assigned region, from vendor selection and management to performance monitoring and customer satisfaction. Your expertise in data analysis, process improvement, and team leadership will be essential to your success in this role.

A Day in the Life of a Regional Service Manager

Here's a glimpse into a typical day for a Regional Service Manager at Assurant:

• Morning: Start your day by reviewing key performance indicators (KPIs) for your region, such as service costs, service quality, and customer satisfaction scores. Analyze data to identify trends and areas for improvement.
• Mid-day: Meet with your team to discuss ongoing projects, address any challenges, and provide guidance and support. Conduct performance reviews of service providers and provide feedback on their performance.
• Afternoon: Negotiate contracts and service agreements with vendors to optimize cost and service quality. Collaborate with cross-functional teams to align service delivery with overall business objectives.
• Evening: Prepare reports and presentations on regional performance, highlighting key achievements and areas for improvement. Stay up-to-date on industry trends and best practices in service delivery and vendor management.

Why United States Virtual?

Working virtually for Assurant offers a unique opportunity to balance your professional and personal life. You'll enjoy the flexibility of working from home while still being part of a dynamic and collaborative team. This role allows you to leverage your skills and experience from anywhere in the United States, contributing to a national team without being tied to one specific location.

The United States Virtual location offers several advantages:

• Flexibility: Work from the comfort of your own home and create a schedule that works for you.
• Work-Life Balance: Spend more time with your family and pursue your hobbies and interests.
• Cost Savings: Save money on commuting, gas, and other work-related expenses.
• Increased Productivity: Eliminate distractions and focus on your work.
• National Impact: Contribute to a national team and make a difference across the country.

Career Path

Assurant is committed to providing opportunities for career growth and development. As a Regional Service Manager, you can advance your career in a variety of ways, including:

• Senior Regional Service Manager: Oversee a larger region and manage a team of Regional Service Managers.
• Director of Service Delivery: Lead a team of Regional Service Managers and oversee all aspects of service delivery for a specific product or service line.
• Vice President of Operations: Oversee all operational aspects of a business unit, including service delivery, customer service, and claims processing.

Assurant also offers a variety of training and development programs to help you enhance your skills and knowledge. You can take advantage of online courses, workshops, and conferences to stay up-to-date on industry trends and best practices.

Salary & Benefits

The salary range for this position is $72,900.00 - $121,900.00 annually. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

In addition to a competitive salary, Assurant offers a comprehensive benefits package, including:

• Health insurance (medical, dental, and vision)
• Paid time off (vacation, sick leave, and holidays)
• 401(k) retirement savings plan with company matching
• Employee stock purchase plan
• Life insurance and disability insurance
• Tuition reimbursement program
• Employee assistance program (EAP)
• Wellness program

Culture at Assurant

Assurant is a company that values its employees and is committed to creating a positive and inclusive work environment. Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world.

We are committed to:

• Diversity and Inclusion: We believe that a diverse workforce is essential to our success. We are committed to creating an inclusive environment where everyone feels valued and respected.
• Employee Development: We invest in our employees and provide them with opportunities to grow and develop their careers.
• Work-Life Balance: We understand that our employees have lives outside of work. We offer flexible work arrangements and other benefits to help them balance their work and personal lives.
• Community Involvement: We are committed to giving back to the communities where we live and work. We support a variety of charitable organizations and encourage our employees to volunteer their time.

How to Apply

If you are a qualified and motivated individual who is looking for a challenging and rewarding career, we encourage you to apply for the Regional Service Manager position at Assurant. To apply, please submit your resume and cover letter through our online application portal.

FAQ

1. What are the key responsibilities of a Regional Service Manager? The Regional Service Manager is responsible for overseeing service delivery operations within a designated region, ensuring optimal service quality, cost efficiency, and customer satisfaction.
2. What qualifications are required for this position? The minimum qualifications include 3 years’ experience in vendor management and on-site service delivery, strong communication skills, prior P&L responsibilities, and experience with MS Excel and other data analysis tools.
3. What is the salary range for this position? The salary range for this position is $72,900.00 - $121,900.00 annually.
4. What benefits does Assurant offer? Assurant offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) retirement savings plan, and tuition reimbursement.
5. What is the culture like at Assurant? Assurant has a positive and inclusive work environment that values its employees and is committed to diversity and inclusion.
6. What are the opportunities for career growth at Assurant? Assurant offers a variety of opportunities for career growth, including promotions to senior-level positions and leadership roles.
7. Is this a remote position? Yes, this position is a virtual role based in the United States.
8. What type of training is provided for this role? Assurant provides a combination of on-the-job training, online courses, and workshops to help you develop your skills and knowledge.
9. How does Assurant support work-life balance? Assurant offers flexible work arrangements and other benefits to help employees balance their work and personal lives.
10. What are the next steps after applying? After submitting your application, it will be reviewed by our recruiting team. If your qualifications meet our needs, you will be contacted for an interview.