Sales Executive (Spanish Speaker) - Amsterdam, Netherlands

Role Overview

Are you a fluent Spanish speaker with a passion for sales and customer retention? Assurant is seeking a dynamic and motivated Sales Executive to join our team in Amsterdam. In this role, you will be responsible for answering calls from customers who want to cancel their mobile and gadget insurance, helping them protect the things that matter most. As the voice of some of the biggest brands in telecoms, you’ll go out of your way to support our customers. This is a fixed-term contract for 7 months with a hybrid work model of 2 days in the office and 3 days working from home.

Day in the Life

Imagine starting your day with a cup of coffee, ready to engage with customers. Your primary task is to handle inbound calls from customers looking to cancel their insurance policies. You'll use your excellent communication and retention skills to understand their reasons for canceling and offer solutions to keep them covered. This involves:

• Answering calls from customers wishing to cancel their mobile and gadget insurance.
• Building rapport with customers and putting them at ease.
• Using a structured script to guide the conversation and ensure compliance.
• Identifying customer needs and offering suitable alternatives to retain their business.
• Accurately documenting all interactions and updating customer records.
• Collaborating with team members to resolve complex issues.

Why Amsterdam?

Amsterdam is a vibrant and multicultural city, known for its canals, museums, and lively atmosphere. Working in Amsterdam offers:

• A high quality of life with excellent public transportation and bike-friendly infrastructure.
• A diverse and international community.
• Numerous cultural attractions, including world-class museums and historical sites.
• A thriving business environment with opportunities for professional growth.
• A central location in Europe, making it easy to travel to other countries.

Career Path

This role as a Sales Executive can be a stepping stone to various career opportunities within Assurant. Depending on your performance and interests, you could advance to roles such as:

• Senior Sales Executive: Leading and mentoring a team of sales representatives.
• Team Lead: Overseeing the day-to-day operations of a sales team.
• Account Manager: Managing relationships with key clients and partners.
• Training Specialist: Developing and delivering training programs for sales staff.
• Sales Manager: Developing and implementing sales strategies to achieve company goals.

Salary & Benefits

Assurant offers a competitive salary and benefits package, including:

• A salary range of EUR 35,000 to EUR 50,000 per year, depending on experience.
• Monthly commission scheme based on performance.
• Premium-free pension and WIA insurance.
• Flexible working arrangements, including a hybrid work model.
• Net fixed home-work travel allowance based on travel distance.
• Net fixed working from home allowance.
• 28 days of holiday per year.
• Internal Wellbeing Programme.
• Udemy Learning platform access for continuous professional development.
• Learning and Development opportunities.
• Comprehensive health insurance coverage.
• Employee assistance program (EAP).
• Employee discounts on Assurant products and services.

Culture at Assurant

At Assurant, we believe that diversity helps us inspire creativity in the global marketplace. We are committed to fostering an inclusive work environment where everyone feels valued and respected. Our company values – Common Sense, Common Decency, Uncommon Thinking, and Uncommon Results – guide our every action. We are dedicated to being a responsible corporate citizen and making a positive impact on the communities we serve.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills and fluency in Spanish and English, we encourage you to apply! Please submit your resume and cover letter through the Assurant careers website. We look forward to receiving your application!

FAQ

1. What are the key responsibilities of a Sales Executive at Assurant?

The main responsibilities include answering calls from customers who want to cancel their insurance, retaining customers by offering suitable solutions, and achieving individual sales targets.

2. What skills are essential for this role?

Essential skills include fluency in Spanish and English, excellent customer care skills, the ability to follow a scripted process, and experience in a call center environment.

3. Is this a remote or in-office position?

This is a hybrid role, with 2 days in the office and 3 days working from home.

4. What opportunities for career advancement are available at Assurant?

Opportunities include advancing to roles such as Senior Sales Executive, Team Lead, Account Manager, Training Specialist, and Sales Manager.

5. What benefits does Assurant offer?

Assurant offers a competitive benefits package, including a monthly commission scheme, premium-free pension and WIA insurance, flexible working arrangements, and learning and development opportunities.

6. What is the company culture like at Assurant?

Assurant is committed to diversity and inclusion, with company values centered around common sense, common decency, uncommon thinking, and uncommon results.

7. What is the salary range for this position?

The salary range is EUR 35,000 to EUR 50,000 per year, depending on experience.

8. What type of contract is this?

This is a fixed-term contract for 7 months.

9. Does Assurant provide training for this role?

Yes, Assurant offers learning and development opportunities, including access to the Udemy Learning platform.

10. Is a work permit required for this position?

Yes, candidates must be eligible to work in the Netherlands.