Senior Business Information Content Designer - United States Virtual

Role Overview

Are you a skilled content designer with a passion for creating clear, concise, and effective documentation? Assurant is seeking a Senior Business Information Content Designer to join our team. In this role, you will be responsible for analyzing, writing, editing, curating, and publishing highly complex procedures, guidelines, job aids, process maps, and manuals. Your work will directly contribute to increasing productivity, improving accuracy, and achieving Assurant's overall business objectives. This is a virtual position based in the United States, offering the flexibility to work from home.

As a Senior Content Designer, you will manage projects, lead documentation initiatives, and collaborate with subject matter experts and stakeholders across the organization. You'll leverage your expertise to optimize workflows, improve quality scores, and ensure consistency in content design. If you're a proactive problem-solver with a strong attention to detail and a commitment to excellence, we encourage you to apply!

Day in the Life

Here’s a glimpse into what your typical day might look like:

• Project Management (20%): You'll start your day by reviewing your project pipeline. You might hold a quick stand-up with stakeholders on a medium-sized client-facing project to review progress on a set of updated procedures for claims processing. You'll then update your project plan with new milestones and potential risks.
• Content Design & Creation (40%): A significant portion of your day will be dedicated to content creation. This might involve working on a new set of process maps, or updating existing job aids based on new software releases. You’ll work with subject matter experts to ensure accuracy and clarity in all your documentation.
• Collaboration & Review (20%): You'll spend time collaborating with stakeholders across different teams. This could involve participating in client manual reviews or working with the training department to create documentation for user training. You’ll also review content created by other team members, providing feedback and guidance to ensure consistency and quality.
• Quality Assurance (10%): You will review recent content and documentation for opportunities for improvement. You’ll note these opportunities and create actionable suggestions.
• Process Improvement (10%): Finally, you'll dedicate time to identifying opportunities for process improvement. You might brainstorm new workflow processes with the IT team, or evaluate new content design tools to enhance efficiency.

Why United States Virtual?

Working as a Senior Business Information Content Designer in a virtual setting offers several compelling advantages:

• Flexibility and Work-Life Balance: Enjoy the freedom to manage your own schedule and create a work-life balance that suits your needs. Eliminate commuting time and create a dedicated workspace in your home.
• Increased Productivity: Studies have shown that remote workers can be more productive due to fewer distractions and increased autonomy.
• Cost Savings: Save money on commuting expenses, work attire, and meals.
• Wider Geographic Reach: As a virtual employee, you can work from anywhere in the United States, opening up opportunities to live in areas with a lower cost of living or closer to family and friends.
• Access to Technology: Assurant provides its virtual employees with the technology and resources they need to be successful, including laptops, software, and collaboration tools.
• Collaboration and Communication: Stay connected with your colleagues through virtual meetings, instant messaging, and other communication channels.
• Career Development: Assurant offers opportunities for professional development and advancement, regardless of your location.
• Environmental Benefits: Reduce your carbon footprint by eliminating commuting and contributing to a more sustainable environment.

Career Path

The Senior Business Information Content Designer role offers a clear path for career advancement within Assurant. You can progress to:

• Lead Content Designer: Oversee a team of content designers and manage larger, more complex projects.
• Content Design Manager: Manage the overall content design strategy and ensure alignment with business goals.
• Senior Manager, Documentation Services: Lead a team of documentation specialists and oversee all aspects of documentation creation and maintenance.
• Subject Matter Expert: Specialize in a particular area of content design and provide expertise to other teams within the organization.
• Project Manager: Transition into a project management role, leveraging your experience in managing content design projects to oversee other types of business initiatives.

Salary & Benefits

The estimated salary range for this position is $75,000 to $110,000 per year, depending on experience and qualifications. In addition to a competitive salary, Assurant offers a comprehensive benefits package, including:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Vacation, sick leave, and holidays.
• Retirement Savings: 401(k) plan with company matching.
• Employee Stock Purchase Plan: Opportunity to purchase Assurant stock at a discounted price.
• Life Insurance and Disability Coverage: Financial protection for you and your family.
• Flexible Spending Accounts: Tax-advantaged accounts for healthcare and dependent care expenses.
• Employee Assistance Program: Confidential counseling and support services.
• Tuition Reimbursement: Financial assistance for continuing education and professional development.
• Wellness Programs: Resources and programs to support your health and well-being.
• Employee Discounts: Discounts on Assurant products and services.

Culture at Assurant

At Assurant, we foster a culture of collaboration, innovation, and inclusivity. We value our employees and provide them with opportunities to grow and develop their careers. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. We believe that our success is driven by our people, and we invest in their success by providing them with the resources and support they need to thrive. Assurant has a casual and friendly workplace. Employees often work closely on teams and have flexible work arrangements.

How to Apply

If you are a talented and experienced content designer with a passion for excellence, we encourage you to apply for the Senior Business Information Content Designer position at Assurant. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and qualifications, and explain why you are interested in working at Assurant.

FAQ

1. What is the interview process like? The interview process typically involves a phone screening, followed by one or more virtual interviews with the hiring manager and other team members. You may also be asked to complete a writing sample or other assessment.
2. What are the opportunities for professional development? Assurant offers a variety of professional development opportunities, including training programs, conferences, and tuition reimbursement.
3. What is the work environment like? Assurant fosters a collaborative and supportive work environment. We encourage teamwork and communication, and we provide our employees with the resources they need to succeed.
4. What are the company's values? Assurant's values include integrity, respect, collaboration, innovation, and customer focus.
5. What is the company's commitment to diversity and inclusion? Assurant is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that our differences make us stronger, and we are committed to fostering a culture of belonging.
6. What are the benefits of working remotely? Working remotely offers several benefits, including flexibility, increased productivity, cost savings, and a better work-life balance.
7. What technology is used in this role? This role utilizes Adobe RoboHelp, Microsoft Office Suite (including Word, Excel, PowerPoint, Visio), web-based knowledge bases, and collaboration tools.
8. What are the key performance indicators (KPIs) for this role? Key performance indicators (KPIs) for this role include project completion rate, quality of documentation, customer satisfaction, and adherence to deadlines.
9. What is the team structure like? The Content Design team is typically structured with a manager, senior content designers, and content designers. You will collaborate with other teams within the organization, such as IT, Operations, and Training.