Senior Motor Insurance Claims Officer Careers at Assurant - Auckland | Apply Now!
Assurant
Senior Motor Insurance Claims Officer Careers at Assurant - Auckland | Apply Now!
Job Description
Senior Motor Insurance Claims Officer - Auckland, New Zealand
Are you an experienced claims professional with a passion for delivering exceptional customer service? Do you thrive in a dynamic environment where you can make a real difference? If so, Assurant is looking for a Senior Motor Insurance Claims Officer to join our team in Auckland!
Role Overview
As a Senior Motor Insurance Claims Officer, you will be responsible for managing a portfolio of motor insurance claims and recoveries, ensuring the highest standards of service for our customers. You will play a key role in resolving complaints, supporting the Claims Manager, and providing guidance to the claims team. Your expertise will be essential in handling complex claims, negotiating settlements, and representing Assurant's interests in dispute resolution processes.
A Day in the Life
Here’s a glimpse into what your day might look like:
- Morning: Start your day by reviewing your claims portfolio, prioritizing urgent cases, and responding to customer inquiries. You might investigate new claims, gather information, and assess liability.
- Mid-day: You could be negotiating settlements with third parties, attending a Disputes Tribunal hearing, or providing training to junior claims officers. You will also be responding to escalated customer complaints and finding satisfactory resolutions.
- Afternoon: Your afternoon might involve reviewing complex claims, approving or declining claims based on policy terms, and working on recovery initiatives to recoup funds from at-fault parties.
- Throughout the Day: You will collaborate with other team members, including the Claims Manager, to ensure consistent and efficient claims handling. You will also stay updated on industry trends and regulatory changes.
Why Auckland?
Auckland, New Zealand is a vibrant and diverse city offering a high quality of life. Known as the "City of Sails," Auckland boasts stunning harbors, beautiful beaches, and lush parks. It's a hub for innovation and culture, with a thriving arts scene, world-class restaurants, and a friendly, welcoming community.
- Outdoor Adventures: Enjoy hiking, sailing, kayaking, and exploring the nearby islands.
- Cultural Experiences: Immerse yourself in Maori culture, visit museums and art galleries, and attend festivals and events.
- Foodie Paradise: Discover a diverse culinary scene with fresh seafood, international flavors, and award-winning wines.
- Career Opportunities: Auckland is a major economic center, offering a wide range of career opportunities in various industries.
Career Path
At Assurant, we are committed to your professional development. This Senior Motor Insurance Claims Officer role can be a stepping stone to various career paths within our organization. Potential advancement opportunities include:
- Claims Manager: Lead and manage a team of claims officers, overseeing the entire claims process.
- Senior Claims Specialist: Focus on handling complex and high-value claims, providing specialized expertise.
- Claims Trainer: Develop and deliver training programs for claims staff, ensuring consistent and compliant claims handling.
- Quality Assurance Analyst: Monitor claims processes and identify areas for improvement, ensuring quality and efficiency.
Salary & Benefits
Assurant offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary range for this position is estimated to be between $80,000 and $110,000 NZD per year, depending on experience and qualifications. Our comprehensive benefits package includes:
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Paid Time Off: Generous vacation, sick leave, and holiday time.
- Professional Development: Development programs and study grants to support higher education.
- Cultural Day Off: A day to celebrate what's important to you.
- Mentoring Programs: International and local mentoring opportunities.
- Employee Resource Groups: Diversity panels and groups to foster an inclusive workplace.
- Hybrid Work Model: Flexibility to work from home two days a week.
- Mental Health Recharge Days: Two days per year to focus on your well-being.
- Wellbeing Allowance: Annual allowance to contribute to your overall wellbeing.
- Volunteering Opportunities: Chances to give back to your community.
Culture at Assurant
Assurant is a company that values its employees and fosters a culture of collaboration, innovation, and inclusion. We believe in empowering our employees to bring their best selves to work and providing them with the resources they need to succeed. Our core values are:
- Common Sense: We use practical judgment and sound reasoning in our decision-making.
- Common Decency: We treat each other with respect, empathy, and fairness.
- Uncommon Thinking: We encourage creativity, innovation, and a willingness to challenge the status quo.
- Uncommon Results: We are committed to achieving exceptional outcomes for our customers and stakeholders.
We celebrate diversity and are committed to creating an inclusive workplace where everyone feels welcome and valued. We believe that our differences make us stronger and enable us to better serve our customers and communities.
How to Apply
If you are a motivated and experienced claims professional seeking a challenging and rewarding opportunity, we encourage you to apply! Please submit your resume and a cover letter detailing your suitability for the role through our online application portal. Don't miss your chance to join our successful team!
The successful applicant will be subject to relevant background checks, including reference checks and a Ministry of Justice Criminal Record Check.
FAQ
- What is the hybrid work model at Assurant?
Our hybrid work model allows employees to work from home for two days a week and in the office for three days. - What kind of training and development opportunities are available?
We offer a variety of development programs and study grants to support higher education and professional growth. - Does Assurant offer opportunities for advancement?
Yes, we are committed to promoting from within and provide opportunities for career advancement. - What is the company culture like at Assurant?
Our culture is collaborative, innovative, and inclusive. We value our employees and encourage them to bring their best selves to work. - What are the benefits of working in Auckland?
Auckland offers a high quality of life, with stunning natural beauty, a vibrant cultural scene, and a thriving economy. - What is the application process?
Submit your resume and cover letter through our online application portal. The successful applicant will be subject to background checks. - What are the core values of Assurant?
Common sense, common decency, uncommon thinking, and uncommon results. - Does Assurant support employee wellbeing?
Yes, we offer mental health recharge days and a wellbeing allowance to support employee wellbeing. - Are there opportunities to give back to the community?
Yes, we offer volunteering opportunities to give back to causes that are important to our employees. - What if I don't have motor insurance claims experience?
While motor claims experience is a plus, we will consider candidates with a strong claims background and a willingness to learn.
Locations
- Auckland, New Zealand
Salary
84,000 - 121,000 NZD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Claims Managementintermediate
- Motor Insurance Claimsintermediate
- Customer Serviceintermediate
- Complaint Resolutionintermediate
- Negotiationintermediate
- Dispute Resolutionintermediate
- Debt Recoveryintermediate
- Communication Skillsintermediate
- Analytical Skillsintermediate
- Microsoft Office Suiteintermediate
- Policy Interpretationintermediate
- Risk Assessmentintermediate
Required Qualifications
- Minimum 5 years of claims experience, with a preference for motor claims experience. (experience)
- Proven experience in managing complex claims settlements, denials, disputes, and complaints. (experience)
- Experience in recovery initiatives and debt recovery procedures is highly desirable. (experience)
- Effective written and verbal communication skills with the ability to negotiate effectively. (experience)
- Proficiency in Microsoft Outlook, Excel, and Word at a basic to intermediate level. (experience)
- Demonstrated passion for delivering exceptional customer service. (experience)
- Empathy and advocacy skills for consumer needs. (experience)
- Detailed analytical abilities with the capacity to make discretionary decisions based on partial information. (experience)
- Resilience in the face of conflict and the ability to seek support when needed. (experience)
- Self-discipline and motivation towards achieving goals. (experience)
Responsibilities
- Manage a portfolio of motor insurance claims and recoveries, ensuring exceptionally high standards of service to all customers.
- Efficiently resolve complaints in accordance with the Internal Dispute Resolution & Denial procedure.
- Support the Claims Manager, Motor, with staff training, coaching, and development.
- Provide day-to-day team management support as needed.
- Act as the point of escalation for all claims, including approving or declining claims based on policy terms and investigation findings.
- Undertake recovery initiatives in accordance with Third Party Debt Recovery procedures.
- Recover funds from at-fault third parties through effective negotiation and legal processes.
- Prepare for and attend Disputes Tribunal hearings in matters including disputes over liability.
- Support policyholders in their recovery of uninsured losses by providing guidance and assistance.
- Maintain accurate and detailed records of all claims activities and communications.
- Ensure compliance with all relevant regulatory requirements and company policies.
- Identify and report any potential fraud or suspicious activity related to claims.
- Contribute to the development and improvement of claims processes and procedures.
Benefits
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health insurance coverage, including medical, dental, and vision.
- general: Generous paid time off, including vacation, sick leave, and holidays.
- general: Development programs and study grants to support higher education and professional growth.
- general: Cultural day off to celebrate personal cultural events and traditions.
- general: International and local mentoring programs for career development.
- general: Diversity panels and employee resource groups to foster an inclusive workplace.
- general: Hybrid work model, allowing for a mix of in-office and remote work (3 days in office, 2 days from home).
- general: Two mental health recharge days per year to promote employee well-being.
- general: Annual health & wellbeing allowance to contribute to overall wellbeing expenses.
- general: Volunteering opportunities to give back to causes that are important to employees.
- general: Employee assistance program (EAP) for confidential counseling and support services.
- general: Life insurance and disability coverage.
- general: Retirement savings plan with company matching contributions.
Tags & Categories
Answer 10 quick questions to check your fit for Senior Motor Insurance Claims Officer Careers at Assurant - Auckland | Apply Now! @ Assurant.
Related Books and Jobs
Senior Motor Insurance Claims Officer Careers at Assurant - Auckland | Apply Now!
Assurant
Senior Motor Insurance Claims Officer Careers at Assurant - Auckland | Apply Now!
Job Description
Senior Motor Insurance Claims Officer - Auckland, New Zealand
Are you an experienced claims professional with a passion for delivering exceptional customer service? Do you thrive in a dynamic environment where you can make a real difference? If so, Assurant is looking for a Senior Motor Insurance Claims Officer to join our team in Auckland!
Role Overview
As a Senior Motor Insurance Claims Officer, you will be responsible for managing a portfolio of motor insurance claims and recoveries, ensuring the highest standards of service for our customers. You will play a key role in resolving complaints, supporting the Claims Manager, and providing guidance to the claims team. Your expertise will be essential in handling complex claims, negotiating settlements, and representing Assurant's interests in dispute resolution processes.
A Day in the Life
Here’s a glimpse into what your day might look like:
- Morning: Start your day by reviewing your claims portfolio, prioritizing urgent cases, and responding to customer inquiries. You might investigate new claims, gather information, and assess liability.
- Mid-day: You could be negotiating settlements with third parties, attending a Disputes Tribunal hearing, or providing training to junior claims officers. You will also be responding to escalated customer complaints and finding satisfactory resolutions.
- Afternoon: Your afternoon might involve reviewing complex claims, approving or declining claims based on policy terms, and working on recovery initiatives to recoup funds from at-fault parties.
- Throughout the Day: You will collaborate with other team members, including the Claims Manager, to ensure consistent and efficient claims handling. You will also stay updated on industry trends and regulatory changes.
Why Auckland?
Auckland, New Zealand is a vibrant and diverse city offering a high quality of life. Known as the "City of Sails," Auckland boasts stunning harbors, beautiful beaches, and lush parks. It's a hub for innovation and culture, with a thriving arts scene, world-class restaurants, and a friendly, welcoming community.
- Outdoor Adventures: Enjoy hiking, sailing, kayaking, and exploring the nearby islands.
- Cultural Experiences: Immerse yourself in Maori culture, visit museums and art galleries, and attend festivals and events.
- Foodie Paradise: Discover a diverse culinary scene with fresh seafood, international flavors, and award-winning wines.
- Career Opportunities: Auckland is a major economic center, offering a wide range of career opportunities in various industries.
Career Path
At Assurant, we are committed to your professional development. This Senior Motor Insurance Claims Officer role can be a stepping stone to various career paths within our organization. Potential advancement opportunities include:
- Claims Manager: Lead and manage a team of claims officers, overseeing the entire claims process.
- Senior Claims Specialist: Focus on handling complex and high-value claims, providing specialized expertise.
- Claims Trainer: Develop and deliver training programs for claims staff, ensuring consistent and compliant claims handling.
- Quality Assurance Analyst: Monitor claims processes and identify areas for improvement, ensuring quality and efficiency.
Salary & Benefits
Assurant offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary range for this position is estimated to be between $80,000 and $110,000 NZD per year, depending on experience and qualifications. Our comprehensive benefits package includes:
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Paid Time Off: Generous vacation, sick leave, and holiday time.
- Professional Development: Development programs and study grants to support higher education.
- Cultural Day Off: A day to celebrate what's important to you.
- Mentoring Programs: International and local mentoring opportunities.
- Employee Resource Groups: Diversity panels and groups to foster an inclusive workplace.
- Hybrid Work Model: Flexibility to work from home two days a week.
- Mental Health Recharge Days: Two days per year to focus on your well-being.
- Wellbeing Allowance: Annual allowance to contribute to your overall wellbeing.
- Volunteering Opportunities: Chances to give back to your community.
Culture at Assurant
Assurant is a company that values its employees and fosters a culture of collaboration, innovation, and inclusion. We believe in empowering our employees to bring their best selves to work and providing them with the resources they need to succeed. Our core values are:
- Common Sense: We use practical judgment and sound reasoning in our decision-making.
- Common Decency: We treat each other with respect, empathy, and fairness.
- Uncommon Thinking: We encourage creativity, innovation, and a willingness to challenge the status quo.
- Uncommon Results: We are committed to achieving exceptional outcomes for our customers and stakeholders.
We celebrate diversity and are committed to creating an inclusive workplace where everyone feels welcome and valued. We believe that our differences make us stronger and enable us to better serve our customers and communities.
How to Apply
If you are a motivated and experienced claims professional seeking a challenging and rewarding opportunity, we encourage you to apply! Please submit your resume and a cover letter detailing your suitability for the role through our online application portal. Don't miss your chance to join our successful team!
The successful applicant will be subject to relevant background checks, including reference checks and a Ministry of Justice Criminal Record Check.
FAQ
- What is the hybrid work model at Assurant?
Our hybrid work model allows employees to work from home for two days a week and in the office for three days. - What kind of training and development opportunities are available?
We offer a variety of development programs and study grants to support higher education and professional growth. - Does Assurant offer opportunities for advancement?
Yes, we are committed to promoting from within and provide opportunities for career advancement. - What is the company culture like at Assurant?
Our culture is collaborative, innovative, and inclusive. We value our employees and encourage them to bring their best selves to work. - What are the benefits of working in Auckland?
Auckland offers a high quality of life, with stunning natural beauty, a vibrant cultural scene, and a thriving economy. - What is the application process?
Submit your resume and cover letter through our online application portal. The successful applicant will be subject to background checks. - What are the core values of Assurant?
Common sense, common decency, uncommon thinking, and uncommon results. - Does Assurant support employee wellbeing?
Yes, we offer mental health recharge days and a wellbeing allowance to support employee wellbeing. - Are there opportunities to give back to the community?
Yes, we offer volunteering opportunities to give back to causes that are important to our employees. - What if I don't have motor insurance claims experience?
While motor claims experience is a plus, we will consider candidates with a strong claims background and a willingness to learn.
Locations
- Auckland, New Zealand
Salary
84,000 - 121,000 NZD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Claims Managementintermediate
- Motor Insurance Claimsintermediate
- Customer Serviceintermediate
- Complaint Resolutionintermediate
- Negotiationintermediate
- Dispute Resolutionintermediate
- Debt Recoveryintermediate
- Communication Skillsintermediate
- Analytical Skillsintermediate
- Microsoft Office Suiteintermediate
- Policy Interpretationintermediate
- Risk Assessmentintermediate
Required Qualifications
- Minimum 5 years of claims experience, with a preference for motor claims experience. (experience)
- Proven experience in managing complex claims settlements, denials, disputes, and complaints. (experience)
- Experience in recovery initiatives and debt recovery procedures is highly desirable. (experience)
- Effective written and verbal communication skills with the ability to negotiate effectively. (experience)
- Proficiency in Microsoft Outlook, Excel, and Word at a basic to intermediate level. (experience)
- Demonstrated passion for delivering exceptional customer service. (experience)
- Empathy and advocacy skills for consumer needs. (experience)
- Detailed analytical abilities with the capacity to make discretionary decisions based on partial information. (experience)
- Resilience in the face of conflict and the ability to seek support when needed. (experience)
- Self-discipline and motivation towards achieving goals. (experience)
Responsibilities
- Manage a portfolio of motor insurance claims and recoveries, ensuring exceptionally high standards of service to all customers.
- Efficiently resolve complaints in accordance with the Internal Dispute Resolution & Denial procedure.
- Support the Claims Manager, Motor, with staff training, coaching, and development.
- Provide day-to-day team management support as needed.
- Act as the point of escalation for all claims, including approving or declining claims based on policy terms and investigation findings.
- Undertake recovery initiatives in accordance with Third Party Debt Recovery procedures.
- Recover funds from at-fault third parties through effective negotiation and legal processes.
- Prepare for and attend Disputes Tribunal hearings in matters including disputes over liability.
- Support policyholders in their recovery of uninsured losses by providing guidance and assistance.
- Maintain accurate and detailed records of all claims activities and communications.
- Ensure compliance with all relevant regulatory requirements and company policies.
- Identify and report any potential fraud or suspicious activity related to claims.
- Contribute to the development and improvement of claims processes and procedures.
Benefits
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health insurance coverage, including medical, dental, and vision.
- general: Generous paid time off, including vacation, sick leave, and holidays.
- general: Development programs and study grants to support higher education and professional growth.
- general: Cultural day off to celebrate personal cultural events and traditions.
- general: International and local mentoring programs for career development.
- general: Diversity panels and employee resource groups to foster an inclusive workplace.
- general: Hybrid work model, allowing for a mix of in-office and remote work (3 days in office, 2 days from home).
- general: Two mental health recharge days per year to promote employee well-being.
- general: Annual health & wellbeing allowance to contribute to overall wellbeing expenses.
- general: Volunteering opportunities to give back to causes that are important to employees.
- general: Employee assistance program (EAP) for confidential counseling and support services.
- general: Life insurance and disability coverage.
- general: Retirement savings plan with company matching contributions.
Tags & Categories
Answer 10 quick questions to check your fit for Senior Motor Insurance Claims Officer Careers at Assurant - Auckland | Apply Now! @ Assurant.
Related Books and Jobs