Senior Motor Insurance Claims Officer at Assurant - Auckland

Role Overview

Are you an experienced claims professional with a passion for customer service? Assurant is seeking a Senior Motor Insurance Claims Officer to join our dynamic team in Auckland. In this role, you will manage a portfolio of motor insurance claims and recoveries, providing exceptional service to our customers. You will also support the Claims Manager with staff training and development, and act as a point of escalation for complex claims. This is a fantastic opportunity to join a global company that values its employees and offers opportunities for growth and development.

This role is based in Auckland, New Zealand. It offers a hybrid work model, allowing for a balance between working in the office and working from home. Assurant is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Day in the Life

As a Senior Motor Insurance Claims Officer, your day will be varied and challenging. Here’s a glimpse of what you can expect:

• Morning: Start your day by reviewing your portfolio of claims, prioritizing those that require immediate attention. Respond to customer inquiries and provide updates on the status of their claims.
• Mid-day: Investigate complex claims, gathering information from various sources such as police reports, repair estimates, and witness statements. Negotiate settlements with customers and third parties.
• Afternoon: Provide guidance and support to junior claims officers. Assist the Claims Manager with staff training and development. Prepare for and attend Disputes Tribunal hearings.
• End of Day: Update claims records and ensure all necessary documentation is complete. Identify any potential fraud or suspicious activity.

Why Auckland?

Auckland is a vibrant and diverse city located in the North Island of New Zealand. It offers a high quality of life, with beautiful beaches, lush parks, and a thriving arts and culture scene. Auckland is also a major business hub, with a strong economy and plenty of opportunities for career advancement.

Living in Auckland offers many advantages, including:

• Beautiful Scenery: Auckland is surrounded by stunning natural beauty, including beaches, rainforests, and volcanoes.
• Outdoor Activities: There are plenty of opportunities for outdoor activities, such as hiking, swimming, surfing, and sailing.
• Multicultural Environment: Auckland is a multicultural city with a diverse population.
• Strong Economy: Auckland has a strong economy and plenty of job opportunities.
• High Quality of Life: Auckland offers a high quality of life, with excellent schools, healthcare, and infrastructure.

Career Path

Assurant is committed to providing its employees with opportunities for career advancement. As a Senior Motor Insurance Claims Officer, you can progress to roles such as Claims Manager, Team Lead, or Specialist Claims Investigator. Assurant also offers a variety of training and development programs to help you enhance your skills and knowledge.

Potential career paths at Assurant include:

• Claims Manager: Oversee a team of claims officers and manage the overall claims process.
• Team Lead: Lead a team of claims officers and provide guidance and support.
• Specialist Claims Investigator: Investigate complex and potentially fraudulent claims.
• Training and Development Specialist: Develop and deliver training programs for claims officers.

Salary & Benefits

The salary range for this position is typically between $80,000 and $110,000 NZD per year, depending on experience and qualifications. Assurant also offers a comprehensive benefits package, including:

• Health Insurance: Comprehensive health insurance coverage for you and your family.
• Paid Time Off: Generous paid time off and holiday leave.
• Retirement Savings Plan: Retirement savings plan with company match.
• Employee Assistance Program: Employee assistance program for personal and professional support.
• Development Programs: Development programs and study grants for higher education.
• Cultural Day Off: Cultural day off to celebrate personal cultural events.
• Mentoring Programs: International and local mentoring programs.
• Diversity Panels: Participation in diversity panels and employee resource groups.
• Hybrid Work Model: Hybrid work model (3 days in office, 2 days from home).
• Mental Health Recharge Days: 2 mental health recharge days per year.
• Wellbeing Allowance: Annual health & wellbeing allowance.
• Volunteering Opportunities: Volunteering opportunities.

Culture at Assurant

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

Assurant values:

• Common Sense: We use practical judgment and sound reasoning to make decisions.
• Common Decency: We treat everyone with respect and fairness.
• Uncommon Thinking: We encourage innovation and creativity.
• Uncommon Results: We strive to exceed expectations.

How to Apply

To apply for this position, please submit your resume and a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now!

The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.

FAQ

1. What are the key responsibilities of a Senior Motor Insurance Claims Officer?

   Managing a portfolio of claims, resolving complaints, supporting the Claims Manager, escalating claims, undertaking recovery initiatives, and ensuring compliance.

2. What qualifications are required for this role?

   Minimum 5 years of claims experience, strong communication and negotiation skills, proficiency in Microsoft Office, and a passion for customer service.

3. What benefits does Assurant offer?

   Assurant offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, employee assistance program, and more.

4. What is the work environment like at Assurant?

   Assurant is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

5. What are the opportunities for career advancement at Assurant?

   Assurant offers a variety of training and development programs to help you enhance your skills and knowledge, and there are opportunities to progress to roles such as Claims Manager, Team Lead, or Specialist Claims Investigator.

6. Is this role remote-friendly?

   This role offers a hybrid work model, with 3 days in the office and 2 days working from home.

7. What is the salary range for this position?

   The salary range is typically between $80,000 and $110,000 NZD per year, depending on experience and qualifications.

8. What background checks are required for this role?

   The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.

9. What is Assurant's commitment to diversity and inclusion?

   Assurant celebrates the differences that make us who we are and is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

10. Where is this position located?

    This position is located in Auckland, New Zealand.