Service Experience Lead Careers at Assurant - Mumbai, Maharashtra | Apply Now!

Are you a seasoned service operations professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real impact? If so, Assurant is looking for a talented Service Experience Lead to join our team in Mumbai (Aurum QParc). In this role, you will be responsible for ensuring the delivery of exceptional customer service through efficient claims review and effective management of service partners. You will play a key role in driving cost reduction initiatives and ensuring compliance with company practices and procedures. If you are a highly motivated individual with a strong background in service operations and a commitment to excellence, we encourage you to apply.

Role Overview

As a Service Experience Lead at Assurant, you will be responsible for overseeing the entire claims adjudication process, from initial review to final settlement. You will work closely with service partners to ensure they are meeting agreed-upon SLAs and providing high-quality service to our customers. You will also be responsible for analyzing claims data to identify trends and patterns, developing cost reduction strategies, and ensuring compliance with company policies and procedures. This role requires a strong analytical mindset, excellent communication skills, and the ability to work effectively in a team environment.

Day in the Life

A typical day for a Service Experience Lead at Assurant might involve the following:

• Reviewing and adjudicating claims based on defect details and estimates.
• Collecting, verifying, and analyzing information obtained during the claims process.
• Ensuring claims settlements are made according to company practices and procedures.
• Managing service partners to ensure adherence to agreed-upon SLAs.
• Monitoring service partner performance and providing feedback for improvement.
• Generating monthly claims reports with key performance indicators.
• Developing and implementing claim cost reduction plans and actions.
• Identifying trends and patterns in claims data to drive process improvements.
• Collaborating with cross-functional teams to resolve complex claims issues.
• Staying updated on industry trends and best practices in claims management.

Why Mumbai (Aurum QParc)?

Mumbai, also known as the "City of Dreams," is a vibrant and dynamic metropolis that offers a unique blend of culture, commerce, and entertainment. Located on the west coast of India, Mumbai is the country's financial capital and a major hub for business and innovation. The city is home to a diverse population and a thriving economy, offering a wide range of opportunities for personal and professional growth. Aurum QParc, located in the heart of Mumbai, is a modern and well-equipped office complex that provides a comfortable and convenient working environment for Assurant employees. The location offers excellent connectivity to other parts of the city, as well as access to a variety of amenities and services.

Career Path

At Assurant, we are committed to providing our employees with opportunities for growth and development. The Service Experience Lead role can serve as a stepping stone to a variety of leadership positions within the company. With dedication and hard work, you could advance to roles such as Senior Service Experience Lead, Manager of Service Operations, or even Director of Customer Service. We also offer a variety of training and development programs to help you enhance your skills and knowledge and prepare you for future career opportunities.

Salary & Benefits

The salary for the Service Experience Lead position at Assurant is competitive and commensurate with experience. In addition to a competitive salary, we offer a comprehensive benefits package that includes health insurance, paid time off, employee assistance programs, professional development opportunities, and a retirement savings plan with company matching contributions. We also offer flexible work arrangements to support work-life balance.

Culture at Assurant

At Assurant, we are committed to creating a culture of diversity, inclusion, and respect. We believe that our employees are our greatest asset, and we strive to provide a supportive and collaborative work environment where everyone can thrive. We value innovation, creativity, and a commitment to excellence. We also believe in giving back to the communities where we live and work, and we offer a variety of volunteer opportunities for our employees.

How to Apply

If you are interested in applying for the Service Experience Lead position at Assurant, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and qualifications, and explain why you are interested in working at Assurant. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Service Experience Lead? The key responsibilities include claims adjudication, managing service partners, generating reports, and developing cost reduction strategies.
2. What qualifications are required for this position? A bachelor's degree and a minimum of 5 years of experience in service operations are required.
3. What is the salary range for this position?The salary ranges from 800,000 to 1,500,000 INR annually.
4. What benefits does Assurant offer? Assurant offers comprehensive health insurance, paid time off, employee assistance programs, and a retirement savings plan.
5. What is the company culture like at Assurant? Assurant fosters a culture of diversity, inclusion, and respect.
6. Where is the job located? The job is located in Mumbai (Aurum QParc), Maharashtra, India.
7. What career opportunities are available at Assurant? Opportunities for advancement include Senior Service Experience Lead, Manager of Service Operations, and Director of Customer Service.
8. How can I apply for this position? You can apply through the online application portal on the Assurant careers website.
9. What skills are most important for this role? Claims adjudication, customer service, SLA management, and data analysis are key skills.
10. Is this a remote position? No, this is not a remote position. It is work from office.