Shared Services Team Lead - Springfield, OH

Role Overview

Are you a natural leader with a passion for providing exceptional service and driving team success? Assurant is seeking a highly motivated and experienced Shared Services Team Lead to join our team in Springfield, OH. In this role, you will be responsible for overseeing team workflow, ensuring client standards are met, and fostering a positive and productive work environment. You will play a crucial role in training, coaching, and motivating team members to achieve their full potential.

As the Shared Services Team Lead, you will be a key point of contact for both internal and external stakeholders. You will leverage your problem-solving skills to resolve complex issues, analyze data to identify trends and opportunities for improvement, and implement process enhancements to streamline workflows. Your ability to communicate effectively, both verbally and in writing, will be essential for collaborating with clients, vendors, and other departments within Assurant.

A Day in the Life of a Shared Services Team Lead

Your day will be dynamic and engaging. It might start with a team huddle to review priorities and address any immediate challenges. Then, you might dive into monitoring the daily workflow, ensuring tasks are distributed effectively and deadlines are met. A significant portion of your time will be dedicated to coaching and mentoring team members, providing them with the guidance and support they need to excel in their roles. You will also be responsible for handling escalated issues, researching complex problems, and implementing solutions to ensure client satisfaction.

Throughout the day, you will collaborate with the manager on process improvements and workflow optimization. You will analyze data to identify areas where efficiency can be increased and implement changes to streamline operations. You will also participate in regular conference calls with clients to gather feedback and address any concerns. Accuracy and attention to detail are paramount, as you will be responsible for overseeing check processing, payment transactions, and other critical financial activities.

Why Springfield, OH?

Springfield, Ohio, offers a blend of small-town charm and big-city amenities. Located in the heart of the Midwest, Springfield boasts a rich history, a vibrant arts scene, and a thriving business community. The cost of living in Springfield is significantly lower than the national average, making it an affordable place to live and raise a family. The city is also home to several parks and recreational areas, providing ample opportunities for outdoor activities.

Springfield is conveniently located near major metropolitan areas such as Columbus and Dayton, offering easy access to a wider range of cultural and entertainment options. The city also has a strong sense of community, with numerous festivals, events, and organizations that bring people together. Working in Springfield allows you to enjoy a relaxed pace of life while still having access to the resources and opportunities of a larger city.

Career Path

The Shared Services Team Lead role is an excellent stepping stone for career advancement within Assurant. With a proven track record of success, you can progress to roles such as Shared Services Manager, Operations Manager, or even roles in other departments such as Client Relationship Management or Process Improvement. Assurant is committed to providing employees with opportunities for professional development and advancement, and we encourage our team members to pursue their career goals.

We offer a variety of training programs, mentorship opportunities, and leadership development initiatives to help you expand your skills and knowledge. As a Shared Services Team Lead, you will have the opportunity to mentor and develop your team members, further enhancing your leadership capabilities. Assurant is dedicated to fostering a culture of continuous learning and growth, and we provide our employees with the resources they need to succeed.

Salary & Benefits

Assurant offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary range for the Shared Services Team Lead position in Springfield, OH, is typically between $45,000 and $65,000 per year, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) retirement plan with company matching contributions, and a generous paid time off (PTO) policy.

Our benefits package also includes company-paid life insurance and disability coverage, an employee stock purchase plan (ESPP), and an employee assistance program (EAP). We also offer wellness programs and initiatives to promote employee health and well-being. Assurant is committed to providing our employees with a supportive and rewarding work environment, and we believe that our comprehensive benefits package is a key component of that commitment.

Culture at Assurant

Assurant is a global provider of risk management solutions, protecting what matters most to our clients. We have a strong commitment to our core values of integrity, collaboration, and innovation. We believe in creating a workplace where employees feel valued, respected, and empowered to contribute their best work. We foster a culture of teamwork, where employees work together to achieve common goals and support each other's success.

We are committed to diversity and inclusion, and we believe that a diverse workforce is essential for our success. We strive to create a workplace where everyone feels welcome and has the opportunity to thrive. We also believe in giving back to the communities where we live and work, and we encourage our employees to participate in volunteer activities and community service projects.

How to Apply

If you are a motivated and experienced leader with a passion for providing exceptional service and driving team success, we encourage you to apply for the Shared Services Team Lead position at Assurant in Springfield, OH. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and qualifications, and explain why you are interested in working for Assurant.

We carefully review all applications and will contact qualified candidates to schedule an interview. The interview process may include a phone screening, a virtual interview, and an in-person interview. During the interview process, you will have the opportunity to learn more about the role and the company, and we will have the opportunity to assess your skills and qualifications. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Shared Services Team Lead? The Shared Services Team Lead manages daily workflow, trains and coaches team members, resolves complex issues, and ensures client standards are met.
2. What qualifications are required for this position? A high school diploma or GED is required, along with 3+ years of experience in insurance, banking, finance, or a related field. Proficiency in MS Office is also essential.
3. What are the benefits of working at Assurant? Assurant offers comprehensive medical, dental, and vision insurance, a 401(k) retirement plan with company matching contributions, and a generous paid time off (PTO) policy.
4. What is the culture like at Assurant? Assurant fosters a culture of teamwork, collaboration, and innovation. We are committed to diversity and inclusion and providing employees with opportunities for professional development.
5. What is the career path for a Shared Services Team Lead? With a proven track record of success, you can progress to roles such as Shared Services Manager, Operations Manager, or even roles in other departments.
6. What is the salary range for this position? The salary range for the Shared Services Team Lead position in Springfield, OH, is typically between $45,000 and $65,000 per year, depending on experience and qualifications.
7. Where is the office located? The office is located at 1 Assurant Way, Springfield, OH 45505.
8. Is this a remote position? No, this is an on-site position.
9. What kind of training will I receive? Assurant provides comprehensive training programs, mentorship opportunities, and leadership development initiatives to help you expand your skills and knowledge.
10. How does Assurant support employee well-being? Assurant offers wellness programs and initiatives to promote employee health and well-being, as well as an employee assistance program (EAP) for confidential support and resources.