Account Associate, Mid Market - EMEA (Emerging Markets)
Atlassian
Account Associate, Mid Market - EMEA (Emerging Markets)
Job Description
Account Associate, Mid Market - EMEA (Emerging Markets)
📋 Job Overview
The Account Associate, Mid Market - EMEA (Emerging Markets) at Atlassian is responsible for managing a portfolio of enterprise customers, driving retention and growth through effective communication and expansion discovery. The role involves collaborating with sales teams and channel partners to optimize revenue and foster customer relationships, leveraging a consultative sales approach to meet performance goals.
📍 Location: Manila, Philippines
🏢 Category: Sales
📅 Posted: 2025-12-09 02:19 AM
🎯 Key Responsibilities
- Deliver best in class Net Retention and Gross Retention rates through effective communication, risk mitigation and expansion discovery
- Manage a diverse portfolio of Enterprise customers through the contract management lifecycle
- Partner with the Sales Teams on account planning to drive total book of business growth
- Understand and document customer business priorities and current use of Atlassian product suite to optimize value and discover cross-sell and upsell opportunities
- Foster relationships and collaboratively sell with Atlassian Solution Partner sales representatives
- Accurately forecast pipeline for renewal opportunities on a weekly cadence
- Maintain operational excellence through continuous improvement, prioritization, and accountability
✅ Required Qualifications
- 3+ years of experience in account management, customer success, sales, or other relevant business area working with enterprise (Fortune 1000) customers
- Background in consultative sales approach with an emphasis on discovery
- Success with building strong relationships while simultaneously growing accounts
- Demonstrated ability to prioritize and manage time amidst competing priorities
- Passion for meeting or exceeding performance goals
⭐ Preferred Qualifications
- Direct client management for B2B Software as a Service
- Familiarity with the Atlassian product suite
- Understanding of common use cases and ways of work
- Experience working with channel partners and resellers
- Interest in agile ways of working, project management, DevOps and automation, or IT service management
🛠️ Required Skills
- CRM tools (Salesforce preferred)
- Business Intelligence (such as Tableau)
- CSM platforms (such as Gainsight)
- Forecasting software (such as Clari)
- Work collaboration tools (Zoom, Slack, and Google Suite preferred)
- Effective communication
- Risk mitigation
- Expansion discovery
- Account planning
- Understanding customer business priorities
- Relationship building
- Collaborative selling
- Pipeline forecasting
- Operational excellence
- Prioritization
- Accountability
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support employees, their families, and community engagement
Locations
- Manila, Philippines
Salary
Estimated Salary Rangemedium confidence
24,000 - 36,000 PHP / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- CRM tools (Salesforce preferred)intermediate
- Business Intelligence (such as Tableau)intermediate
- CSM platforms (such as Gainsight)intermediate
- Forecasting software (such as Clari)intermediate
- Work collaboration tools (Zoom, Slack, and Google Suite preferred)intermediate
- Effective communicationintermediate
- Risk mitigationintermediate
- Expansion discoveryintermediate
- Account planningintermediate
- Understanding customer business prioritiesintermediate
- Relationship buildingintermediate
- Collaborative sellingintermediate
- Pipeline forecastingintermediate
- Operational excellenceintermediate
- Prioritizationintermediate
- Accountabilityintermediate
Required Qualifications
- 3+ years of experience in account management, customer success, sales, or other relevant business area working with enterprise (Fortune 1000) customers (experience)
- Background in consultative sales approach with an emphasis on discovery (experience)
- Success with building strong relationships while simultaneously growing accounts (experience)
- Demonstrated ability to prioritize and manage time amidst competing priorities (experience)
- Passion for meeting or exceeding performance goals (experience)
Preferred Qualifications
- Direct client management for B2B Software as a Service (experience)
- Familiarity with the Atlassian product suite (experience)
- Understanding of common use cases and ways of work (experience)
- Experience working with channel partners and resellers (experience)
- Interest in agile ways of working, project management, DevOps and automation, or IT service management (experience)
Responsibilities
- Deliver best in class Net Retention and Gross Retention rates through effective communication, risk mitigation and expansion discovery
- Manage a diverse portfolio of Enterprise customers through the contract management lifecycle
- Partner with the Sales Teams on account planning to drive total book of business growth
- Understand and document customer business priorities and current use of Atlassian product suite to optimize value and discover cross-sell and upsell opportunities
- Foster relationships and collaboratively sell with Atlassian Solution Partner sales representatives
- Accurately forecast pipeline for renewal opportunities on a weekly cadence
- Maintain operational excellence through continuous improvement, prioritization, and accountability
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support employees, their families, and community engagement
Tags & Categories
Account Associate, Mid Market - EMEA (Emerging Markets)
Atlassian
Account Associate, Mid Market - EMEA (Emerging Markets)
Job Description
Account Associate, Mid Market - EMEA (Emerging Markets)
📋 Job Overview
The Account Associate, Mid Market - EMEA (Emerging Markets) at Atlassian is responsible for managing a portfolio of enterprise customers, driving retention and growth through effective communication and expansion discovery. The role involves collaborating with sales teams and channel partners to optimize revenue and foster customer relationships, leveraging a consultative sales approach to meet performance goals.
📍 Location: Manila, Philippines
🏢 Category: Sales
📅 Posted: 2025-12-09 02:19 AM
🎯 Key Responsibilities
- Deliver best in class Net Retention and Gross Retention rates through effective communication, risk mitigation and expansion discovery
- Manage a diverse portfolio of Enterprise customers through the contract management lifecycle
- Partner with the Sales Teams on account planning to drive total book of business growth
- Understand and document customer business priorities and current use of Atlassian product suite to optimize value and discover cross-sell and upsell opportunities
- Foster relationships and collaboratively sell with Atlassian Solution Partner sales representatives
- Accurately forecast pipeline for renewal opportunities on a weekly cadence
- Maintain operational excellence through continuous improvement, prioritization, and accountability
✅ Required Qualifications
- 3+ years of experience in account management, customer success, sales, or other relevant business area working with enterprise (Fortune 1000) customers
- Background in consultative sales approach with an emphasis on discovery
- Success with building strong relationships while simultaneously growing accounts
- Demonstrated ability to prioritize and manage time amidst competing priorities
- Passion for meeting or exceeding performance goals
⭐ Preferred Qualifications
- Direct client management for B2B Software as a Service
- Familiarity with the Atlassian product suite
- Understanding of common use cases and ways of work
- Experience working with channel partners and resellers
- Interest in agile ways of working, project management, DevOps and automation, or IT service management
🛠️ Required Skills
- CRM tools (Salesforce preferred)
- Business Intelligence (such as Tableau)
- CSM platforms (such as Gainsight)
- Forecasting software (such as Clari)
- Work collaboration tools (Zoom, Slack, and Google Suite preferred)
- Effective communication
- Risk mitigation
- Expansion discovery
- Account planning
- Understanding customer business priorities
- Relationship building
- Collaborative selling
- Pipeline forecasting
- Operational excellence
- Prioritization
- Accountability
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support employees, their families, and community engagement
Locations
- Manila, Philippines
Salary
Estimated Salary Rangemedium confidence
24,000 - 36,000 PHP / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- CRM tools (Salesforce preferred)intermediate
- Business Intelligence (such as Tableau)intermediate
- CSM platforms (such as Gainsight)intermediate
- Forecasting software (such as Clari)intermediate
- Work collaboration tools (Zoom, Slack, and Google Suite preferred)intermediate
- Effective communicationintermediate
- Risk mitigationintermediate
- Expansion discoveryintermediate
- Account planningintermediate
- Understanding customer business prioritiesintermediate
- Relationship buildingintermediate
- Collaborative sellingintermediate
- Pipeline forecastingintermediate
- Operational excellenceintermediate
- Prioritizationintermediate
- Accountabilityintermediate
Required Qualifications
- 3+ years of experience in account management, customer success, sales, or other relevant business area working with enterprise (Fortune 1000) customers (experience)
- Background in consultative sales approach with an emphasis on discovery (experience)
- Success with building strong relationships while simultaneously growing accounts (experience)
- Demonstrated ability to prioritize and manage time amidst competing priorities (experience)
- Passion for meeting or exceeding performance goals (experience)
Preferred Qualifications
- Direct client management for B2B Software as a Service (experience)
- Familiarity with the Atlassian product suite (experience)
- Understanding of common use cases and ways of work (experience)
- Experience working with channel partners and resellers (experience)
- Interest in agile ways of working, project management, DevOps and automation, or IT service management (experience)
Responsibilities
- Deliver best in class Net Retention and Gross Retention rates through effective communication, risk mitigation and expansion discovery
- Manage a diverse portfolio of Enterprise customers through the contract management lifecycle
- Partner with the Sales Teams on account planning to drive total book of business growth
- Understand and document customer business priorities and current use of Atlassian product suite to optimize value and discover cross-sell and upsell opportunities
- Foster relationships and collaboratively sell with Atlassian Solution Partner sales representatives
- Accurately forecast pipeline for renewal opportunities on a weekly cadence
- Maintain operational excellence through continuous improvement, prioritization, and accountability
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support employees, their families, and community engagement
Tags & Categories