Account Associate, Mid-Market, Renewals (Nordics)
Atlassian
Account Associate, Mid-Market, Renewals (Nordics)
Job Description
Account Associate, Mid-Market, Renewals (Nordics)
📋 Job Overview
The Account Associate, Mid-Market, Renewals (Nordics) at Atlassian focuses on maximizing revenue retention and growth through strong customer partnerships. The role involves nurturing customer relationships throughout the renewal lifecycle, leading renewals across various products and platforms, and identifying cross-sell and up-sell opportunities. The position requires collaboration with account teams and channel partners to support strategic account planning and maintain a healthy pipeline.
📍 Location: Amsterdam, Netherlands
🏢 Category: Sales
📅 Posted: 2025-12-11 12:38 PM
🎯 Key Responsibilities
- Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk
- Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
- Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
- Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
- Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems
✅ Required Qualifications
- Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas
- Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures
- Consistent track record of meeting or exceeding performance goals
⭐ Preferred Qualifications
- Nordics market experience
🛠️ Required Skills
- Account management
- Software renewals
- Customer success
- Inside sales techniques
- Rapport building
- Relationship forming
- Trust building
- Collaboration
- Strategic account planning
- Understanding of product updates and new offerings
- Articulation of product improvements
- Pipeline management
- Logging sales and renewal activities
- Customer data management
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Amsterdam, Netherlands
Salary
Estimated Salary Rangemedium confidence
50,000 - 70,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Account managementintermediate
- Software renewalsintermediate
- Customer successintermediate
- Inside sales techniquesintermediate
- Rapport buildingintermediate
- Relationship formingintermediate
- Trust buildingintermediate
- Collaborationintermediate
- Strategic account planningintermediate
- Understanding of product updates and new offeringsintermediate
- Articulation of product improvementsintermediate
- Pipeline managementintermediate
- Logging sales and renewal activitiesintermediate
- Customer data managementintermediate
Required Qualifications
- Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas (experience)
- Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures (experience)
- Consistent track record of meeting or exceeding performance goals (experience)
Preferred Qualifications
- Nordics market experience (experience)
Responsibilities
- Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk
- Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
- Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
- Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
- Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories
Account Associate, Mid-Market, Renewals (Nordics)
Atlassian
Account Associate, Mid-Market, Renewals (Nordics)
Job Description
Account Associate, Mid-Market, Renewals (Nordics)
📋 Job Overview
The Account Associate, Mid-Market, Renewals (Nordics) at Atlassian focuses on maximizing revenue retention and growth through strong customer partnerships. The role involves nurturing customer relationships throughout the renewal lifecycle, leading renewals across various products and platforms, and identifying cross-sell and up-sell opportunities. The position requires collaboration with account teams and channel partners to support strategic account planning and maintain a healthy pipeline.
📍 Location: Amsterdam, Netherlands
🏢 Category: Sales
📅 Posted: 2025-12-11 12:38 PM
🎯 Key Responsibilities
- Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk
- Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
- Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
- Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
- Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems
✅ Required Qualifications
- Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas
- Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures
- Consistent track record of meeting or exceeding performance goals
⭐ Preferred Qualifications
- Nordics market experience
🛠️ Required Skills
- Account management
- Software renewals
- Customer success
- Inside sales techniques
- Rapport building
- Relationship forming
- Trust building
- Collaboration
- Strategic account planning
- Understanding of product updates and new offerings
- Articulation of product improvements
- Pipeline management
- Logging sales and renewal activities
- Customer data management
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Amsterdam, Netherlands
Salary
Estimated Salary Rangemedium confidence
50,000 - 70,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Account managementintermediate
- Software renewalsintermediate
- Customer successintermediate
- Inside sales techniquesintermediate
- Rapport buildingintermediate
- Relationship formingintermediate
- Trust buildingintermediate
- Collaborationintermediate
- Strategic account planningintermediate
- Understanding of product updates and new offeringsintermediate
- Articulation of product improvementsintermediate
- Pipeline managementintermediate
- Logging sales and renewal activitiesintermediate
- Customer data managementintermediate
Required Qualifications
- Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas (experience)
- Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures (experience)
- Consistent track record of meeting or exceeding performance goals (experience)
Preferred Qualifications
- Nordics market experience (experience)
Responsibilities
- Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk
- Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
- Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
- Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
- Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories