Cloud Senior Support Engineer
Atlassian
Cloud Senior Support Engineer
Job Description
Cloud Senior Support Engineer
📋 Job Overview
As a Senior Technical Support Engineer at Atlassian, you will enhance support capabilities for cloud products, focusing on improving customer experience in Japan. You will engage in triage, root cause analysis, and debugging across Atlassian products, collaborating closely with engineering teams to resolve complex issues and drive critical projects.
📍 Location: Yokohama, Japan
🏢 Category: Support
📅 Posted: 2025-11-06 02:38 AM
🎯 Key Responsibilities
- Provide a consistent quality experience and bring new and improved support methodologies to Atlassian
- Build a wide and loyal customer base for the Atlassian products and brand
- Perform triage, root cause analysis, debugging, and solving across one-to-many Atlassian products
- Work closely with engineering teams to resolve high-priority customer issues and the most complex technical challenges
- Drive mission-critical projects by leveraging deep technical expertise
- Receive onboarding training to become a specialist in one or more of Atlassian's products, system technologies, and network technologies
✅ Required Qualifications
- 5+ years of experience in technical support, software services, and/or system administration for a large end-user community
- 2+ years of experience solving complex technical problems
- Demonstrated ability to coach and mentor other support engineers to grow their technical and troubleshooting skills
- Proven ability de-escalating difficult situations with customers, while multi-tasking between tickets and mentoring your team
- Strong interpersonal skills to effectively collaborate with a wide variety of people, from junior engineers to senior executives
- Strong database skills, with the expertise to write and update SQL queries with ease
- Familiarity with one or more of the scripting languages (Shell/Python etc.)
- Experience with Web technologies such as DNS, HTTP, APIs and REST calls
- Familiarity with Cloud technologies such as AWS
- An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols
- Fluent in Japanese speaking/writing and Business-level English
⭐ Preferred Qualifications
- Experience in understanding and supporting Java apps
- Experience with Splunk
- The ability to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress, and next steps
- Experience with AI-related technology
- Experience with technical team leader or management
- Experience with Atlassian products
🛠️ Required Skills
- Technical support
- Software services
- System administration
- Complex problem-solving
- Coaching and mentoring
- De-escalation
- Interpersonal skills
- Database skills
- SQL
- Scripting languages (Shell/Python)
- Web technologies (DNS, HTTP, APIs, REST)
- Cloud technologies (AWS)
- Network terminologies (LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols)
- Japanese fluency
- Business-level English
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Yokohama, Japan
Salary
Estimated Salary Rangemedium confidence
8,000,000 - 12,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical supportintermediate
- Software servicesintermediate
- System administrationintermediate
- Complex problem-solvingintermediate
- Coaching and mentoringintermediate
- De-escalationintermediate
- Interpersonal skillsintermediate
- Database skillsintermediate
- SQLintermediate
- Scripting languages (Shell/Python)intermediate
- Web technologies (DNS, HTTP, APIs, REST)intermediate
- Cloud technologies (AWS)intermediate
- Network terminologies (LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols)intermediate
- Japanese fluencyintermediate
- Business-level Englishintermediate
Required Qualifications
- 5+ years of experience in technical support, software services, and/or system administration for a large end-user community (experience)
- 2+ years of experience solving complex technical problems (experience)
- Demonstrated ability to coach and mentor other support engineers to grow their technical and troubleshooting skills (experience)
- Proven ability de-escalating difficult situations with customers, while multi-tasking between tickets and mentoring your team (experience)
- Strong interpersonal skills to effectively collaborate with a wide variety of people, from junior engineers to senior executives (experience)
- Strong database skills, with the expertise to write and update SQL queries with ease (experience)
- Familiarity with one or more of the scripting languages (Shell/Python etc.) (experience)
- Experience with Web technologies such as DNS, HTTP, APIs and REST calls (experience)
- Familiarity with Cloud technologies such as AWS (experience)
- An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols (experience)
- Fluent in Japanese speaking/writing and Business-level English (experience)
Preferred Qualifications
- Experience in understanding and supporting Java apps (experience)
- Experience with Splunk (experience)
- The ability to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress, and next steps (experience)
- Experience with AI-related technology (experience)
- Experience with technical team leader or management (experience)
- Experience with Atlassian products (experience)
Responsibilities
- Provide a consistent quality experience and bring new and improved support methodologies to Atlassian
- Build a wide and loyal customer base for the Atlassian products and brand
- Perform triage, root cause analysis, debugging, and solving across one-to-many Atlassian products
- Work closely with engineering teams to resolve high-priority customer issues and the most complex technical challenges
- Drive mission-critical projects by leveraging deep technical expertise
- Receive onboarding training to become a specialist in one or more of Atlassian's products, system technologies, and network technologies
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories
Cloud Senior Support Engineer
Atlassian
Cloud Senior Support Engineer
Job Description
Cloud Senior Support Engineer
📋 Job Overview
As a Senior Technical Support Engineer at Atlassian, you will enhance support capabilities for cloud products, focusing on improving customer experience in Japan. You will engage in triage, root cause analysis, and debugging across Atlassian products, collaborating closely with engineering teams to resolve complex issues and drive critical projects.
📍 Location: Yokohama, Japan
🏢 Category: Support
📅 Posted: 2025-11-06 02:38 AM
🎯 Key Responsibilities
- Provide a consistent quality experience and bring new and improved support methodologies to Atlassian
- Build a wide and loyal customer base for the Atlassian products and brand
- Perform triage, root cause analysis, debugging, and solving across one-to-many Atlassian products
- Work closely with engineering teams to resolve high-priority customer issues and the most complex technical challenges
- Drive mission-critical projects by leveraging deep technical expertise
- Receive onboarding training to become a specialist in one or more of Atlassian's products, system technologies, and network technologies
✅ Required Qualifications
- 5+ years of experience in technical support, software services, and/or system administration for a large end-user community
- 2+ years of experience solving complex technical problems
- Demonstrated ability to coach and mentor other support engineers to grow their technical and troubleshooting skills
- Proven ability de-escalating difficult situations with customers, while multi-tasking between tickets and mentoring your team
- Strong interpersonal skills to effectively collaborate with a wide variety of people, from junior engineers to senior executives
- Strong database skills, with the expertise to write and update SQL queries with ease
- Familiarity with one or more of the scripting languages (Shell/Python etc.)
- Experience with Web technologies such as DNS, HTTP, APIs and REST calls
- Familiarity with Cloud technologies such as AWS
- An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols
- Fluent in Japanese speaking/writing and Business-level English
⭐ Preferred Qualifications
- Experience in understanding and supporting Java apps
- Experience with Splunk
- The ability to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress, and next steps
- Experience with AI-related technology
- Experience with technical team leader or management
- Experience with Atlassian products
🛠️ Required Skills
- Technical support
- Software services
- System administration
- Complex problem-solving
- Coaching and mentoring
- De-escalation
- Interpersonal skills
- Database skills
- SQL
- Scripting languages (Shell/Python)
- Web technologies (DNS, HTTP, APIs, REST)
- Cloud technologies (AWS)
- Network terminologies (LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols)
- Japanese fluency
- Business-level English
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Yokohama, Japan
Salary
Estimated Salary Rangemedium confidence
8,000,000 - 12,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical supportintermediate
- Software servicesintermediate
- System administrationintermediate
- Complex problem-solvingintermediate
- Coaching and mentoringintermediate
- De-escalationintermediate
- Interpersonal skillsintermediate
- Database skillsintermediate
- SQLintermediate
- Scripting languages (Shell/Python)intermediate
- Web technologies (DNS, HTTP, APIs, REST)intermediate
- Cloud technologies (AWS)intermediate
- Network terminologies (LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols)intermediate
- Japanese fluencyintermediate
- Business-level Englishintermediate
Required Qualifications
- 5+ years of experience in technical support, software services, and/or system administration for a large end-user community (experience)
- 2+ years of experience solving complex technical problems (experience)
- Demonstrated ability to coach and mentor other support engineers to grow their technical and troubleshooting skills (experience)
- Proven ability de-escalating difficult situations with customers, while multi-tasking between tickets and mentoring your team (experience)
- Strong interpersonal skills to effectively collaborate with a wide variety of people, from junior engineers to senior executives (experience)
- Strong database skills, with the expertise to write and update SQL queries with ease (experience)
- Familiarity with one or more of the scripting languages (Shell/Python etc.) (experience)
- Experience with Web technologies such as DNS, HTTP, APIs and REST calls (experience)
- Familiarity with Cloud technologies such as AWS (experience)
- An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols (experience)
- Fluent in Japanese speaking/writing and Business-level English (experience)
Preferred Qualifications
- Experience in understanding and supporting Java apps (experience)
- Experience with Splunk (experience)
- The ability to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress, and next steps (experience)
- Experience with AI-related technology (experience)
- Experience with technical team leader or management (experience)
- Experience with Atlassian products (experience)
Responsibilities
- Provide a consistent quality experience and bring new and improved support methodologies to Atlassian
- Build a wide and loyal customer base for the Atlassian products and brand
- Perform triage, root cause analysis, debugging, and solving across one-to-many Atlassian products
- Work closely with engineering teams to resolve high-priority customer issues and the most complex technical challenges
- Drive mission-critical projects by leveraging deep technical expertise
- Receive onboarding training to become a specialist in one or more of Atlassian's products, system technologies, and network technologies
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories