Cloud Support Engineer
Atlassian
Cloud Support Engineer
Job Description
Cloud Support Engineer
📋 Job Overview
Join Atlassian as a Technical Support Engineer to enhance customer support for our products in Japan. You will be responsible for triage, root cause analysis, debugging, and solving issues across Atlassian products, while also bringing new support methodologies to the company.
📍 Location: Yokohama, Japan
🏢 Category: Support
📅 Posted: 2025-11-27 12:45 AM
🎯 Key Responsibilities
- Provide a consistent quality experience for customers
- Bring new and improved support methodologies to Atlassian
- Build a wide and loyal customer base for Atlassian products and brand
- Perform triage, root cause analysis, debugging, and solving across Atlassian products
✅ Required Qualifications
- 3+ years of experience in technical support, software services, and/or system administration for a large end-user community
- Experience with critical issue handling and troubleshooting skills
- Database skills, with the expertise to write and update SQL queries with ease
- Experience with Web technologies such as DNS, HTTP, APIs, and REST calls
- Familiarity with Cloud technologies such as AWS
- An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols
- Fluent in Japanese for both writing and speaking
⭐ Preferred Qualifications
- Business-level English
- Experience in understanding and supporting Java apps
- Experience with Splunk
- Experience with AI-related technology
- Experience with Atlassian products
🛠️ Required Skills
- Technical support
- Software services
- System administration
- Critical issue handling
- Troubleshooting
- Database skills
- SQL
- Web technologies
- DNS
- HTTP
- APIs
- REST calls
- Cloud technologies
- AWS
- Network terminologies
- LAN
- WAN
- TCP/IP
- OSI
- NAT
- DHCP
- TLS/SSL
- Routing Protocols
- Japanese language fluency
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Yokohama, Japan
Salary
Estimated Salary Rangemedium confidence
6,000,000 - 9,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical supportintermediate
- Software servicesintermediate
- System administrationintermediate
- Critical issue handlingintermediate
- Troubleshootingintermediate
- Database skillsintermediate
- SQLintermediate
- Web technologiesintermediate
- DNSintermediate
- HTTPintermediate
- APIsintermediate
- REST callsintermediate
- Cloud technologiesintermediate
- AWSintermediate
- Network terminologiesintermediate
- LANintermediate
- WANintermediate
- TCP/IPintermediate
- OSIintermediate
- NATintermediate
- DHCPintermediate
- TLS/SSLintermediate
- Routing Protocolsintermediate
- Japanese language fluencyintermediate
Required Qualifications
- 3+ years of experience in technical support, software services, and/or system administration for a large end-user community (experience)
- Experience with critical issue handling and troubleshooting skills (experience)
- Database skills, with the expertise to write and update SQL queries with ease (experience)
- Experience with Web technologies such as DNS, HTTP, APIs, and REST calls (experience)
- Familiarity with Cloud technologies such as AWS (experience)
- An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols (experience)
- Fluent in Japanese for both writing and speaking (experience)
Preferred Qualifications
- Business-level English (experience)
- Experience in understanding and supporting Java apps (experience)
- Experience with Splunk (experience)
- Experience with AI-related technology (experience)
- Experience with Atlassian products (experience)
Responsibilities
- Provide a consistent quality experience for customers
- Bring new and improved support methodologies to Atlassian
- Build a wide and loyal customer base for Atlassian products and brand
- Perform triage, root cause analysis, debugging, and solving across Atlassian products
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories
Cloud Support Engineer
Atlassian
Cloud Support Engineer
Job Description
Cloud Support Engineer
📋 Job Overview
Join Atlassian as a Technical Support Engineer to enhance customer support for our products in Japan. You will be responsible for triage, root cause analysis, debugging, and solving issues across Atlassian products, while also bringing new support methodologies to the company.
📍 Location: Yokohama, Japan
🏢 Category: Support
📅 Posted: 2025-11-27 12:45 AM
🎯 Key Responsibilities
- Provide a consistent quality experience for customers
- Bring new and improved support methodologies to Atlassian
- Build a wide and loyal customer base for Atlassian products and brand
- Perform triage, root cause analysis, debugging, and solving across Atlassian products
✅ Required Qualifications
- 3+ years of experience in technical support, software services, and/or system administration for a large end-user community
- Experience with critical issue handling and troubleshooting skills
- Database skills, with the expertise to write and update SQL queries with ease
- Experience with Web technologies such as DNS, HTTP, APIs, and REST calls
- Familiarity with Cloud technologies such as AWS
- An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols
- Fluent in Japanese for both writing and speaking
⭐ Preferred Qualifications
- Business-level English
- Experience in understanding and supporting Java apps
- Experience with Splunk
- Experience with AI-related technology
- Experience with Atlassian products
🛠️ Required Skills
- Technical support
- Software services
- System administration
- Critical issue handling
- Troubleshooting
- Database skills
- SQL
- Web technologies
- DNS
- HTTP
- APIs
- REST calls
- Cloud technologies
- AWS
- Network terminologies
- LAN
- WAN
- TCP/IP
- OSI
- NAT
- DHCP
- TLS/SSL
- Routing Protocols
- Japanese language fluency
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Yokohama, Japan
Salary
Estimated Salary Rangemedium confidence
6,000,000 - 9,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical supportintermediate
- Software servicesintermediate
- System administrationintermediate
- Critical issue handlingintermediate
- Troubleshootingintermediate
- Database skillsintermediate
- SQLintermediate
- Web technologiesintermediate
- DNSintermediate
- HTTPintermediate
- APIsintermediate
- REST callsintermediate
- Cloud technologiesintermediate
- AWSintermediate
- Network terminologiesintermediate
- LANintermediate
- WANintermediate
- TCP/IPintermediate
- OSIintermediate
- NATintermediate
- DHCPintermediate
- TLS/SSLintermediate
- Routing Protocolsintermediate
- Japanese language fluencyintermediate
Required Qualifications
- 3+ years of experience in technical support, software services, and/or system administration for a large end-user community (experience)
- Experience with critical issue handling and troubleshooting skills (experience)
- Database skills, with the expertise to write and update SQL queries with ease (experience)
- Experience with Web technologies such as DNS, HTTP, APIs, and REST calls (experience)
- Familiarity with Cloud technologies such as AWS (experience)
- An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols (experience)
- Fluent in Japanese for both writing and speaking (experience)
Preferred Qualifications
- Business-level English (experience)
- Experience in understanding and supporting Java apps (experience)
- Experience with Splunk (experience)
- Experience with AI-related technology (experience)
- Experience with Atlassian products (experience)
Responsibilities
- Provide a consistent quality experience for customers
- Bring new and improved support methodologies to Atlassian
- Build a wide and loyal customer base for Atlassian products and brand
- Perform triage, root cause analysis, debugging, and solving across Atlassian products
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories