Customer Reference Manager
Atlassian
Customer Reference Manager
Job Description
Customer Reference Manager
📋 Job Overview
The Customer Reference Manager at Atlassian serves as a key resource for GTM teams, managing the customer reference database and facilitating connections between customers and various company initiatives. This role involves growing the reference database, managing reference requests, and collaborating with other teams to leverage customer insights for business growth.
📍 Location: London, United Kingdom
🏢 Category: Marketing
📅 Posted: 2025-11-25 01:42 PM
🎯 Key Responsibilities
- Serves as a resource for GTM teams to connect referenceable customers to requests for name drops, breakout session speakers, webinars, case studies, testimonials, beta testers/product feedback, analysts, and sales references
- Supports the ongoing/always-on recruitment of new references to grow our customer database; identifies and connects existing programs, processes, and data sources to Customer Marketing database
- Partners with Community team to create a pipeline of community champions into reference database and approach to rewards that feels seamless to customer
- Manages and maintains Customer Referenceable Database as SME, ensuring appropriate use of advocates according to Advocate Hierarchy and deepening insights into advocate and customer use cases through data
- Supports CM Service Desk in the fulfillment of reference requests, managing the process end to end from scheduling, to follow-ups, thank yous, and outcomes tracking
- Partners with Field Events/ABM on 1:Many and 1:Few reference events for late stage/like prospective customers
- Regularly reports on business metrics to track program success focusing on revenue impact of referenceable customers
✅ Required Qualifications
- At least 3–5 years of experience in a customer-facing role, ideally as a Customer Reference Manager, or in Customer Marketing or Advocacy
- Full professional proficiency in English, both written and spoken
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, GTM teams, and other stakeholders
- Strong project management skills, including the ability to manage multiple projects and coordinate activities across several teams
- Strong analytical skills, with the ability to track and measure the impact of customer references
- Systems thinker with a proven ability to build efficient processes and frameworks
- Experience working with systems such as Salesforce, Gainsight, and reference platforms (e.g., Deeto)
⭐ Preferred Qualifications
- Experience managing third-party review site campaigns and leveraging review content
- Experience collaborating with industry analysts and contributing to analyst reports
- Fluency in an additional European language, preferably German or French
🛠️ Required Skills
- Communication skills
- Interpersonal skills
- Project management
- Analytical skills
- Systems thinking
- Salesforce
- Gainsight
- Reference platforms (e.g., Deeto)
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- London, United Kingdom
Salary
Estimated Salary Rangemedium confidence
50,000 - 70,000 GBP / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Communication skillsintermediate
- Interpersonal skillsintermediate
- Project managementintermediate
- Analytical skillsintermediate
- Systems thinkingintermediate
- Salesforceintermediate
- Gainsightintermediate
- Reference platforms (e.g., Deeto)intermediate
Required Qualifications
- At least 3–5 years of experience in a customer-facing role, ideally as a Customer Reference Manager, or in Customer Marketing or Advocacy (experience)
- Full professional proficiency in English, both written and spoken (experience)
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, GTM teams, and other stakeholders (experience)
- Strong project management skills, including the ability to manage multiple projects and coordinate activities across several teams (experience)
- Strong analytical skills, with the ability to track and measure the impact of customer references (experience)
- Systems thinker with a proven ability to build efficient processes and frameworks (experience)
- Experience working with systems such as Salesforce, Gainsight, and reference platforms (e.g., Deeto) (experience)
Preferred Qualifications
- Experience managing third-party review site campaigns and leveraging review content (experience)
- Experience collaborating with industry analysts and contributing to analyst reports (experience)
- Fluency in an additional European language, preferably German or French (experience)
Responsibilities
- Serves as a resource for GTM teams to connect referenceable customers to requests for name drops, breakout session speakers, webinars, case studies, testimonials, beta testers/product feedback, analysts, and sales references
- Supports the ongoing/always-on recruitment of new references to grow our customer database; identifies and connects existing programs, processes, and data sources to Customer Marketing database
- Partners with Community team to create a pipeline of community champions into reference database and approach to rewards that feels seamless to customer
- Manages and maintains Customer Referenceable Database as SME, ensuring appropriate use of advocates according to Advocate Hierarchy and deepening insights into advocate and customer use cases through data
- Supports CM Service Desk in the fulfillment of reference requests, managing the process end to end from scheduling, to follow-ups, thank yous, and outcomes tracking
- Partners with Field Events/ABM on 1:Many and 1:Few reference events for late stage/like prospective customers
- Regularly reports on business metrics to track program success focusing on revenue impact of referenceable customers
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories
Customer Reference Manager
Atlassian
Customer Reference Manager
Job Description
Customer Reference Manager
📋 Job Overview
The Customer Reference Manager at Atlassian serves as a key resource for GTM teams, managing the customer reference database and facilitating connections between customers and various company initiatives. This role involves growing the reference database, managing reference requests, and collaborating with other teams to leverage customer insights for business growth.
📍 Location: London, United Kingdom
🏢 Category: Marketing
📅 Posted: 2025-11-25 01:42 PM
🎯 Key Responsibilities
- Serves as a resource for GTM teams to connect referenceable customers to requests for name drops, breakout session speakers, webinars, case studies, testimonials, beta testers/product feedback, analysts, and sales references
- Supports the ongoing/always-on recruitment of new references to grow our customer database; identifies and connects existing programs, processes, and data sources to Customer Marketing database
- Partners with Community team to create a pipeline of community champions into reference database and approach to rewards that feels seamless to customer
- Manages and maintains Customer Referenceable Database as SME, ensuring appropriate use of advocates according to Advocate Hierarchy and deepening insights into advocate and customer use cases through data
- Supports CM Service Desk in the fulfillment of reference requests, managing the process end to end from scheduling, to follow-ups, thank yous, and outcomes tracking
- Partners with Field Events/ABM on 1:Many and 1:Few reference events for late stage/like prospective customers
- Regularly reports on business metrics to track program success focusing on revenue impact of referenceable customers
✅ Required Qualifications
- At least 3–5 years of experience in a customer-facing role, ideally as a Customer Reference Manager, or in Customer Marketing or Advocacy
- Full professional proficiency in English, both written and spoken
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, GTM teams, and other stakeholders
- Strong project management skills, including the ability to manage multiple projects and coordinate activities across several teams
- Strong analytical skills, with the ability to track and measure the impact of customer references
- Systems thinker with a proven ability to build efficient processes and frameworks
- Experience working with systems such as Salesforce, Gainsight, and reference platforms (e.g., Deeto)
⭐ Preferred Qualifications
- Experience managing third-party review site campaigns and leveraging review content
- Experience collaborating with industry analysts and contributing to analyst reports
- Fluency in an additional European language, preferably German or French
🛠️ Required Skills
- Communication skills
- Interpersonal skills
- Project management
- Analytical skills
- Systems thinking
- Salesforce
- Gainsight
- Reference platforms (e.g., Deeto)
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- London, United Kingdom
Salary
Estimated Salary Rangemedium confidence
50,000 - 70,000 GBP / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Communication skillsintermediate
- Interpersonal skillsintermediate
- Project managementintermediate
- Analytical skillsintermediate
- Systems thinkingintermediate
- Salesforceintermediate
- Gainsightintermediate
- Reference platforms (e.g., Deeto)intermediate
Required Qualifications
- At least 3–5 years of experience in a customer-facing role, ideally as a Customer Reference Manager, or in Customer Marketing or Advocacy (experience)
- Full professional proficiency in English, both written and spoken (experience)
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, GTM teams, and other stakeholders (experience)
- Strong project management skills, including the ability to manage multiple projects and coordinate activities across several teams (experience)
- Strong analytical skills, with the ability to track and measure the impact of customer references (experience)
- Systems thinker with a proven ability to build efficient processes and frameworks (experience)
- Experience working with systems such as Salesforce, Gainsight, and reference platforms (e.g., Deeto) (experience)
Preferred Qualifications
- Experience managing third-party review site campaigns and leveraging review content (experience)
- Experience collaborating with industry analysts and contributing to analyst reports (experience)
- Fluency in an additional European language, preferably German or French (experience)
Responsibilities
- Serves as a resource for GTM teams to connect referenceable customers to requests for name drops, breakout session speakers, webinars, case studies, testimonials, beta testers/product feedback, analysts, and sales references
- Supports the ongoing/always-on recruitment of new references to grow our customer database; identifies and connects existing programs, processes, and data sources to Customer Marketing database
- Partners with Community team to create a pipeline of community champions into reference database and approach to rewards that feels seamless to customer
- Manages and maintains Customer Referenceable Database as SME, ensuring appropriate use of advocates according to Advocate Hierarchy and deepening insights into advocate and customer use cases through data
- Supports CM Service Desk in the fulfillment of reference requests, managing the process end to end from scheduling, to follow-ups, thank yous, and outcomes tracking
- Partners with Field Events/ABM on 1:Many and 1:Few reference events for late stage/like prospective customers
- Regularly reports on business metrics to track program success focusing on revenue impact of referenceable customers
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories