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Enterprise Cloud Support Manager

Atlassian

Enterprise Cloud Support Manager

Atlassian logo

Atlassian

full-time

Posted: November 25, 2025

Number of Vacancies: 1

Job Description

Enterprise Cloud Support Manager

📋 Job Overview

The Enterprise Cloud Support Manager at Atlassian is responsible for leading a team to deliver exceptional support across multiple channels, ensuring high-quality customer experiences. This role involves managing day-to-day operations, mentoring team members on their career development, and driving performance and process improvements to enhance customer satisfaction and team effectiveness.

📍 Location: Gdańsk, Poland

🏢 Category: Support

📅 Posted: 2025-11-25 05:02 PM

🎯 Key Responsibilities

  • Attract, develop, and retain talent
  • Deliver results through teamwork
  • Role model and exemplify Atlassian’s core values
  • Manage multi-channel support proficiency across email, live chat, and community
  • Oversee performance management and recognition initiatives
  • Provide coaching on complex issues and handle escalated customer situations
  • Manage day-to-day operational aspects of the team
  • Mentor the team on growth plans, career progression, and succession planning
  • Maintain focus on fundamentals like caseload and backlog management, throughput, and resolution
  • Equip the team with necessary technical and soft skills, training, and industry standards
  • Build connections and foster collaborations within other Atlassian teams
  • Contribute to and drive product, technology, and process improvements

✅ Required Qualifications

  • Fluent English proficiency
  • 7+ years in operational excellence and delivery management
  • 5 years of experience in people management, with direct responsibility of at least two annual performance review cycles

⭐ Preferred Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field

🛠️ Required Skills

  • Customer Focus
  • Business Insight
  • Change Management & Adaptability
  • Collaborative Spirit
  • Effective Remote Leadership
  • Technical and soft skills readiness

🎁 Benefits & Perks

  • Health and wellbeing resources
  • Paid volunteer days
  • Wide range of perks and benefits to support family and community engagement

Locations

  • Gdańsk, Poland

Salary

274,500 - 358,375 PLN / yearly

Estimated Salary Rangemedium confidence

240,000 - 360,000 PLN / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Customer Focusintermediate
  • Business Insightintermediate
  • Change Management & Adaptabilityintermediate
  • Collaborative Spiritintermediate
  • Effective Remote Leadershipintermediate
  • Technical and soft skills readinessintermediate

Required Qualifications

  • Fluent English proficiency (experience)
  • 7+ years in operational excellence and delivery management (experience)
  • 5 years of experience in people management, with direct responsibility of at least two annual performance review cycles (experience)

Preferred Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field (experience)

Responsibilities

  • Attract, develop, and retain talent
  • Deliver results through teamwork
  • Role model and exemplify Atlassian’s core values
  • Manage multi-channel support proficiency across email, live chat, and community
  • Oversee performance management and recognition initiatives
  • Provide coaching on complex issues and handle escalated customer situations
  • Manage day-to-day operational aspects of the team
  • Mentor the team on growth plans, career progression, and succession planning
  • Maintain focus on fundamentals like caseload and backlog management, throughput, and resolution
  • Equip the team with necessary technical and soft skills, training, and industry standards
  • Build connections and foster collaborations within other Atlassian teams
  • Contribute to and drive product, technology, and process improvements

Benefits

  • general: Health and wellbeing resources
  • general: Paid volunteer days
  • general: Wide range of perks and benefits to support family and community engagement

Target Your Resume for "Enterprise Cloud Support Manager" , Atlassian

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Atlassian logo

Enterprise Cloud Support Manager

Atlassian

Enterprise Cloud Support Manager

Atlassian logo

Atlassian

full-time

Posted: November 25, 2025

Number of Vacancies: 1

Job Description

Enterprise Cloud Support Manager

📋 Job Overview

The Enterprise Cloud Support Manager at Atlassian is responsible for leading a team to deliver exceptional support across multiple channels, ensuring high-quality customer experiences. This role involves managing day-to-day operations, mentoring team members on their career development, and driving performance and process improvements to enhance customer satisfaction and team effectiveness.

📍 Location: Gdańsk, Poland

🏢 Category: Support

📅 Posted: 2025-11-25 05:02 PM

🎯 Key Responsibilities

  • Attract, develop, and retain talent
  • Deliver results through teamwork
  • Role model and exemplify Atlassian’s core values
  • Manage multi-channel support proficiency across email, live chat, and community
  • Oversee performance management and recognition initiatives
  • Provide coaching on complex issues and handle escalated customer situations
  • Manage day-to-day operational aspects of the team
  • Mentor the team on growth plans, career progression, and succession planning
  • Maintain focus on fundamentals like caseload and backlog management, throughput, and resolution
  • Equip the team with necessary technical and soft skills, training, and industry standards
  • Build connections and foster collaborations within other Atlassian teams
  • Contribute to and drive product, technology, and process improvements

✅ Required Qualifications

  • Fluent English proficiency
  • 7+ years in operational excellence and delivery management
  • 5 years of experience in people management, with direct responsibility of at least two annual performance review cycles

⭐ Preferred Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field

🛠️ Required Skills

  • Customer Focus
  • Business Insight
  • Change Management & Adaptability
  • Collaborative Spirit
  • Effective Remote Leadership
  • Technical and soft skills readiness

🎁 Benefits & Perks

  • Health and wellbeing resources
  • Paid volunteer days
  • Wide range of perks and benefits to support family and community engagement

Locations

  • Gdańsk, Poland

Salary

274,500 - 358,375 PLN / yearly

Estimated Salary Rangemedium confidence

240,000 - 360,000 PLN / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Customer Focusintermediate
  • Business Insightintermediate
  • Change Management & Adaptabilityintermediate
  • Collaborative Spiritintermediate
  • Effective Remote Leadershipintermediate
  • Technical and soft skills readinessintermediate

Required Qualifications

  • Fluent English proficiency (experience)
  • 7+ years in operational excellence and delivery management (experience)
  • 5 years of experience in people management, with direct responsibility of at least two annual performance review cycles (experience)

Preferred Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field (experience)

Responsibilities

  • Attract, develop, and retain talent
  • Deliver results through teamwork
  • Role model and exemplify Atlassian’s core values
  • Manage multi-channel support proficiency across email, live chat, and community
  • Oversee performance management and recognition initiatives
  • Provide coaching on complex issues and handle escalated customer situations
  • Manage day-to-day operational aspects of the team
  • Mentor the team on growth plans, career progression, and succession planning
  • Maintain focus on fundamentals like caseload and backlog management, throughput, and resolution
  • Equip the team with necessary technical and soft skills, training, and industry standards
  • Build connections and foster collaborations within other Atlassian teams
  • Contribute to and drive product, technology, and process improvements

Benefits

  • general: Health and wellbeing resources
  • general: Paid volunteer days
  • general: Wide range of perks and benefits to support family and community engagement

Target Your Resume for "Enterprise Cloud Support Manager" , Atlassian

Get personalized recommendations to optimize your resume specifically for Enterprise Cloud Support Manager. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Enterprise Cloud Support Manager" , Atlassian

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

SupportGdańskPolandSupport

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No related jobs found at the moment.