Enterprise Cloud Support Manager
Atlassian
Enterprise Cloud Support Manager
Job Description
Enterprise Cloud Support Manager
📋 Job Overview
The Enterprise Cloud Support Manager at Atlassian is responsible for leading a team to deliver exceptional support across multiple channels, ensuring high-quality customer experiences. This role involves managing day-to-day operations, mentoring team members on their career development, and driving performance and process improvements to enhance customer satisfaction and team effectiveness.
📍 Location: Gdańsk, Poland
🏢 Category: Support
📅 Posted: 2025-11-25 05:02 PM
🎯 Key Responsibilities
- Attract, develop, and retain talent
- Deliver results through teamwork
- Role model and exemplify Atlassian’s core values
- Manage multi-channel support proficiency across email, live chat, and community
- Oversee performance management and recognition initiatives
- Provide coaching on complex issues and handle escalated customer situations
- Manage day-to-day operational aspects of the team
- Mentor the team on growth plans, career progression, and succession planning
- Maintain focus on fundamentals like caseload and backlog management, throughput, and resolution
- Equip the team with necessary technical and soft skills, training, and industry standards
- Build connections and foster collaborations within other Atlassian teams
- Contribute to and drive product, technology, and process improvements
✅ Required Qualifications
- Fluent English proficiency
- 7+ years in operational excellence and delivery management
- 5 years of experience in people management, with direct responsibility of at least two annual performance review cycles
⭐ Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field
🛠️ Required Skills
- Customer Focus
- Business Insight
- Change Management & Adaptability
- Collaborative Spirit
- Effective Remote Leadership
- Technical and soft skills readiness
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits to support family and community engagement
Locations
- Gdańsk, Poland
Salary
274,500 - 358,375 PLN / yearly
Estimated Salary Rangemedium confidence
240,000 - 360,000 PLN / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Focusintermediate
- Business Insightintermediate
- Change Management & Adaptabilityintermediate
- Collaborative Spiritintermediate
- Effective Remote Leadershipintermediate
- Technical and soft skills readinessintermediate
Required Qualifications
- Fluent English proficiency (experience)
- 7+ years in operational excellence and delivery management (experience)
- 5 years of experience in people management, with direct responsibility of at least two annual performance review cycles (experience)
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (experience)
Responsibilities
- Attract, develop, and retain talent
- Deliver results through teamwork
- Role model and exemplify Atlassian’s core values
- Manage multi-channel support proficiency across email, live chat, and community
- Oversee performance management and recognition initiatives
- Provide coaching on complex issues and handle escalated customer situations
- Manage day-to-day operational aspects of the team
- Mentor the team on growth plans, career progression, and succession planning
- Maintain focus on fundamentals like caseload and backlog management, throughput, and resolution
- Equip the team with necessary technical and soft skills, training, and industry standards
- Build connections and foster collaborations within other Atlassian teams
- Contribute to and drive product, technology, and process improvements
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits to support family and community engagement
Tags & Categories
Enterprise Cloud Support Manager
Atlassian
Enterprise Cloud Support Manager
Job Description
Enterprise Cloud Support Manager
📋 Job Overview
The Enterprise Cloud Support Manager at Atlassian is responsible for leading a team to deliver exceptional support across multiple channels, ensuring high-quality customer experiences. This role involves managing day-to-day operations, mentoring team members on their career development, and driving performance and process improvements to enhance customer satisfaction and team effectiveness.
📍 Location: Gdańsk, Poland
🏢 Category: Support
📅 Posted: 2025-11-25 05:02 PM
🎯 Key Responsibilities
- Attract, develop, and retain talent
- Deliver results through teamwork
- Role model and exemplify Atlassian’s core values
- Manage multi-channel support proficiency across email, live chat, and community
- Oversee performance management and recognition initiatives
- Provide coaching on complex issues and handle escalated customer situations
- Manage day-to-day operational aspects of the team
- Mentor the team on growth plans, career progression, and succession planning
- Maintain focus on fundamentals like caseload and backlog management, throughput, and resolution
- Equip the team with necessary technical and soft skills, training, and industry standards
- Build connections and foster collaborations within other Atlassian teams
- Contribute to and drive product, technology, and process improvements
✅ Required Qualifications
- Fluent English proficiency
- 7+ years in operational excellence and delivery management
- 5 years of experience in people management, with direct responsibility of at least two annual performance review cycles
⭐ Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field
🛠️ Required Skills
- Customer Focus
- Business Insight
- Change Management & Adaptability
- Collaborative Spirit
- Effective Remote Leadership
- Technical and soft skills readiness
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits to support family and community engagement
Locations
- Gdańsk, Poland
Salary
274,500 - 358,375 PLN / yearly
Estimated Salary Rangemedium confidence
240,000 - 360,000 PLN / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Focusintermediate
- Business Insightintermediate
- Change Management & Adaptabilityintermediate
- Collaborative Spiritintermediate
- Effective Remote Leadershipintermediate
- Technical and soft skills readinessintermediate
Required Qualifications
- Fluent English proficiency (experience)
- 7+ years in operational excellence and delivery management (experience)
- 5 years of experience in people management, with direct responsibility of at least two annual performance review cycles (experience)
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (experience)
Responsibilities
- Attract, develop, and retain talent
- Deliver results through teamwork
- Role model and exemplify Atlassian’s core values
- Manage multi-channel support proficiency across email, live chat, and community
- Oversee performance management and recognition initiatives
- Provide coaching on complex issues and handle escalated customer situations
- Manage day-to-day operational aspects of the team
- Mentor the team on growth plans, career progression, and succession planning
- Maintain focus on fundamentals like caseload and backlog management, throughput, and resolution
- Equip the team with necessary technical and soft skills, training, and industry standards
- Build connections and foster collaborations within other Atlassian teams
- Contribute to and drive product, technology, and process improvements
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits to support family and community engagement
Tags & Categories