Lead Product Designer - Service Collection
Atlassian
Lead Product Designer - Service Collection
Job Description
Lead Product Designer - Service Collection
📋 Job Overview
The Lead Product Designer - Service Collection at Atlassian will shape the vision and system for the JSM Help Center, integrating AI-powered experiences across the product ecosystem. This role involves leading design projects from start to finish, defining end-to-end user experiences, and mentoring a team of designers. The position requires a balance of visual design, interaction design, information architecture, and systems thinking to impact millions of users globally.
📍 Location: Bengaluru, India
🏢 Category: Design
📅 Posted: 2025-11-10 11:17 AM
🎯 Key Responsibilities
- Lead design projects from creation to execution and be responsible for tying back to customer value delivery and outcomes
- Have a large amount of ownership and autonomy across the entire design process; define the end-to-end experience - problem framing, research, systemization, flows, visuals, prototyping, handoff, and launch quality
- Make a substantial impact at scale on more than 10M users worldwide
- Collaborate with Engineers, Product Managers, Content Designers, Marketing Experts, and Analysts
- Be a true champion for our users by advocating for accessibility, transparency, and ethical AI
- Mentor and coach designers, facilitating critiques, growing AI design literacy, and elevating team culture
✅ Required Qualifications
- 10+ years of professional UX/product design experience with a strong portfolio of high-impact work (including AI-driven or complex data experiences)
- High level of craft for visual design execution
- Proven ability to set product/design strategy, define system architectures, and drive clarity in ambiguous problem spaces
- Passion for story-telling, the ability to bring design direction to life with compelling narrative
- Experience balancing customer needs with business goals, market viability, and technical feasibility
- The ability to measure success with qualitative and quantitative methods
- Mentor, grow and support a team of designers
- Facilitation and cross-functional collaboration skills: ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company wide outcomes
⭐ Preferred Qualifications
- Domain knowledge in service management or customer support processes
- An understanding of how support teams create and deliver knowledge to their employees and customers
- Experience in consumer-facing design - an understanding of how customers can offer top tier support experiences to increase customer loyalty
- Experience in AI products across search, chat, and agents
🛠️ Required Skills
- Visual design
- Interaction design
- Information architecture
- Systems thinking
- UX/product design
- AI-driven design
- Story-telling
- Qualitative and quantitative methods
- Mentoring
- Facilitation
- Cross-functional collaboration
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Bengaluru, India
Salary
Estimated Salary Rangemedium confidence
3,000,000 - 5,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Visual designintermediate
- Interaction designintermediate
- Information architectureintermediate
- Systems thinkingintermediate
- UX/product designintermediate
- AI-driven designintermediate
- Story-tellingintermediate
- Qualitative and quantitative methodsintermediate
- Mentoringintermediate
- Facilitationintermediate
- Cross-functional collaborationintermediate
Required Qualifications
- 10+ years of professional UX/product design experience with a strong portfolio of high-impact work (including AI-driven or complex data experiences) (experience)
- High level of craft for visual design execution (experience)
- Proven ability to set product/design strategy, define system architectures, and drive clarity in ambiguous problem spaces (experience)
- Passion for story-telling, the ability to bring design direction to life with compelling narrative (experience)
- Experience balancing customer needs with business goals, market viability, and technical feasibility (experience)
- The ability to measure success with qualitative and quantitative methods (experience)
- Mentor, grow and support a team of designers (experience)
- Facilitation and cross-functional collaboration skills: ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company wide outcomes (experience)
Preferred Qualifications
- Domain knowledge in service management or customer support processes (experience)
- An understanding of how support teams create and deliver knowledge to their employees and customers (experience)
- Experience in consumer-facing design - an understanding of how customers can offer top tier support experiences to increase customer loyalty (experience)
- Experience in AI products across search, chat, and agents (experience)
Responsibilities
- Lead design projects from creation to execution and be responsible for tying back to customer value delivery and outcomes
- Have a large amount of ownership and autonomy across the entire design process; define the end-to-end experience - problem framing, research, systemization, flows, visuals, prototyping, handoff, and launch quality
- Make a substantial impact at scale on more than 10M users worldwide
- Collaborate with Engineers, Product Managers, Content Designers, Marketing Experts, and Analysts
- Be a true champion for our users by advocating for accessibility, transparency, and ethical AI
- Mentor and coach designers, facilitating critiques, growing AI design literacy, and elevating team culture
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories
Lead Product Designer - Service Collection
Atlassian
Lead Product Designer - Service Collection
Job Description
Lead Product Designer - Service Collection
📋 Job Overview
The Lead Product Designer - Service Collection at Atlassian will shape the vision and system for the JSM Help Center, integrating AI-powered experiences across the product ecosystem. This role involves leading design projects from start to finish, defining end-to-end user experiences, and mentoring a team of designers. The position requires a balance of visual design, interaction design, information architecture, and systems thinking to impact millions of users globally.
📍 Location: Bengaluru, India
🏢 Category: Design
📅 Posted: 2025-11-10 11:17 AM
🎯 Key Responsibilities
- Lead design projects from creation to execution and be responsible for tying back to customer value delivery and outcomes
- Have a large amount of ownership and autonomy across the entire design process; define the end-to-end experience - problem framing, research, systemization, flows, visuals, prototyping, handoff, and launch quality
- Make a substantial impact at scale on more than 10M users worldwide
- Collaborate with Engineers, Product Managers, Content Designers, Marketing Experts, and Analysts
- Be a true champion for our users by advocating for accessibility, transparency, and ethical AI
- Mentor and coach designers, facilitating critiques, growing AI design literacy, and elevating team culture
✅ Required Qualifications
- 10+ years of professional UX/product design experience with a strong portfolio of high-impact work (including AI-driven or complex data experiences)
- High level of craft for visual design execution
- Proven ability to set product/design strategy, define system architectures, and drive clarity in ambiguous problem spaces
- Passion for story-telling, the ability to bring design direction to life with compelling narrative
- Experience balancing customer needs with business goals, market viability, and technical feasibility
- The ability to measure success with qualitative and quantitative methods
- Mentor, grow and support a team of designers
- Facilitation and cross-functional collaboration skills: ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company wide outcomes
⭐ Preferred Qualifications
- Domain knowledge in service management or customer support processes
- An understanding of how support teams create and deliver knowledge to their employees and customers
- Experience in consumer-facing design - an understanding of how customers can offer top tier support experiences to increase customer loyalty
- Experience in AI products across search, chat, and agents
🛠️ Required Skills
- Visual design
- Interaction design
- Information architecture
- Systems thinking
- UX/product design
- AI-driven design
- Story-telling
- Qualitative and quantitative methods
- Mentoring
- Facilitation
- Cross-functional collaboration
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Bengaluru, India
Salary
Estimated Salary Rangemedium confidence
3,000,000 - 5,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Visual designintermediate
- Interaction designintermediate
- Information architectureintermediate
- Systems thinkingintermediate
- UX/product designintermediate
- AI-driven designintermediate
- Story-tellingintermediate
- Qualitative and quantitative methodsintermediate
- Mentoringintermediate
- Facilitationintermediate
- Cross-functional collaborationintermediate
Required Qualifications
- 10+ years of professional UX/product design experience with a strong portfolio of high-impact work (including AI-driven or complex data experiences) (experience)
- High level of craft for visual design execution (experience)
- Proven ability to set product/design strategy, define system architectures, and drive clarity in ambiguous problem spaces (experience)
- Passion for story-telling, the ability to bring design direction to life with compelling narrative (experience)
- Experience balancing customer needs with business goals, market viability, and technical feasibility (experience)
- The ability to measure success with qualitative and quantitative methods (experience)
- Mentor, grow and support a team of designers (experience)
- Facilitation and cross-functional collaboration skills: ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company wide outcomes (experience)
Preferred Qualifications
- Domain knowledge in service management or customer support processes (experience)
- An understanding of how support teams create and deliver knowledge to their employees and customers (experience)
- Experience in consumer-facing design - an understanding of how customers can offer top tier support experiences to increase customer loyalty (experience)
- Experience in AI products across search, chat, and agents (experience)
Responsibilities
- Lead design projects from creation to execution and be responsible for tying back to customer value delivery and outcomes
- Have a large amount of ownership and autonomy across the entire design process; define the end-to-end experience - problem framing, research, systemization, flows, visuals, prototyping, handoff, and launch quality
- Make a substantial impact at scale on more than 10M users worldwide
- Collaborate with Engineers, Product Managers, Content Designers, Marketing Experts, and Analysts
- Be a true champion for our users by advocating for accessibility, transparency, and ethical AI
- Mentor and coach designers, facilitating critiques, growing AI design literacy, and elevating team culture
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories