Migration Senior Support engineer
Atlassian
Migration Senior Support engineer
Job Description
Migration Senior Support engineer
📋 Job Overview
The Senior Support Engineer at Atlassian plays a crucial role in providing advanced support and product expertise to enterprise customers, particularly those transitioning from On-premise/Data Center to Atlassian Cloud. This role involves troubleshooting, resolving technical issues, and enhancing customer experience through various support channels. The position requires strong communication skills in both Japanese and English to support customers in Japan.
📍 Location: Yokohama, Japan
🏢 Category: Support
📅 Posted: 2025-11-11 12:52 AM
🎯 Key Responsibilities
- Provide advanced support and product expertise to enterprise customers transitioning from On-premise/Data Center to Atlassian Cloud
- Troubleshoot and resolve technical issues in a timely manner
- Offer support through different channels including tickets, phone calls, and screen shares
- Handle escalations using soft skills and subject matter expertise
- Perform case reviews to identify trends and develop action plans
- Identify trends and guide team tactics for continuous improvement
- Understand customer use cases and advocate for their needs
- Create and review knowledge-based articles, standard operating procedures, and documentation
- Ramp up quickly on new technologies for customer-facing environments
- Work with diverse teams to share best practices and drive operational improvements
- Occasional weekend shift rotation
- Influence customer and local partner teams to follow best practices for migration
- Engage support teams across multiple regions and functions for customer migration projects
- Participate in release readiness activities
✅ Required Qualifications
- Strong verbal and written skills in Japanese and English
- Senior engineer experience
🛠️ Required Skills
- Troubleshooting
- Root cause analysis
- Collaboration
- Transparency
- Soft skills
- Subject matter expertise
- Operational experience
- Knowledge of Atlassian products
- Ability to work with diverse teams
- Japanese language proficiency
- English language proficiency
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits to support employees and their families
Locations
- Yokohama, Japan
Salary
Estimated Salary Rangemedium confidence
8,000,000 - 12,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Troubleshootingintermediate
- Root cause analysisintermediate
- Collaborationintermediate
- Transparencyintermediate
- Soft skillsintermediate
- Subject matter expertiseintermediate
- Operational experienceintermediate
- Knowledge of Atlassian productsintermediate
- Ability to work with diverse teamsintermediate
- Japanese language proficiencyintermediate
- English language proficiencyintermediate
Required Qualifications
- Strong verbal and written skills in Japanese and English (experience)
- Senior engineer experience (experience)
Responsibilities
- Provide advanced support and product expertise to enterprise customers transitioning from On-premise/Data Center to Atlassian Cloud
- Troubleshoot and resolve technical issues in a timely manner
- Offer support through different channels including tickets, phone calls, and screen shares
- Handle escalations using soft skills and subject matter expertise
- Perform case reviews to identify trends and develop action plans
- Identify trends and guide team tactics for continuous improvement
- Understand customer use cases and advocate for their needs
- Create and review knowledge-based articles, standard operating procedures, and documentation
- Ramp up quickly on new technologies for customer-facing environments
- Work with diverse teams to share best practices and drive operational improvements
- Occasional weekend shift rotation
- Influence customer and local partner teams to follow best practices for migration
- Engage support teams across multiple regions and functions for customer migration projects
- Participate in release readiness activities
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits to support employees and their families
Tags & Categories
Migration Senior Support engineer
Atlassian
Migration Senior Support engineer
Job Description
Migration Senior Support engineer
📋 Job Overview
The Senior Support Engineer at Atlassian plays a crucial role in providing advanced support and product expertise to enterprise customers, particularly those transitioning from On-premise/Data Center to Atlassian Cloud. This role involves troubleshooting, resolving technical issues, and enhancing customer experience through various support channels. The position requires strong communication skills in both Japanese and English to support customers in Japan.
📍 Location: Yokohama, Japan
🏢 Category: Support
📅 Posted: 2025-11-11 12:52 AM
🎯 Key Responsibilities
- Provide advanced support and product expertise to enterprise customers transitioning from On-premise/Data Center to Atlassian Cloud
- Troubleshoot and resolve technical issues in a timely manner
- Offer support through different channels including tickets, phone calls, and screen shares
- Handle escalations using soft skills and subject matter expertise
- Perform case reviews to identify trends and develop action plans
- Identify trends and guide team tactics for continuous improvement
- Understand customer use cases and advocate for their needs
- Create and review knowledge-based articles, standard operating procedures, and documentation
- Ramp up quickly on new technologies for customer-facing environments
- Work with diverse teams to share best practices and drive operational improvements
- Occasional weekend shift rotation
- Influence customer and local partner teams to follow best practices for migration
- Engage support teams across multiple regions and functions for customer migration projects
- Participate in release readiness activities
✅ Required Qualifications
- Strong verbal and written skills in Japanese and English
- Senior engineer experience
🛠️ Required Skills
- Troubleshooting
- Root cause analysis
- Collaboration
- Transparency
- Soft skills
- Subject matter expertise
- Operational experience
- Knowledge of Atlassian products
- Ability to work with diverse teams
- Japanese language proficiency
- English language proficiency
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits to support employees and their families
Locations
- Yokohama, Japan
Salary
Estimated Salary Rangemedium confidence
8,000,000 - 12,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Troubleshootingintermediate
- Root cause analysisintermediate
- Collaborationintermediate
- Transparencyintermediate
- Soft skillsintermediate
- Subject matter expertiseintermediate
- Operational experienceintermediate
- Knowledge of Atlassian productsintermediate
- Ability to work with diverse teamsintermediate
- Japanese language proficiencyintermediate
- English language proficiencyintermediate
Required Qualifications
- Strong verbal and written skills in Japanese and English (experience)
- Senior engineer experience (experience)
Responsibilities
- Provide advanced support and product expertise to enterprise customers transitioning from On-premise/Data Center to Atlassian Cloud
- Troubleshoot and resolve technical issues in a timely manner
- Offer support through different channels including tickets, phone calls, and screen shares
- Handle escalations using soft skills and subject matter expertise
- Perform case reviews to identify trends and develop action plans
- Identify trends and guide team tactics for continuous improvement
- Understand customer use cases and advocate for their needs
- Create and review knowledge-based articles, standard operating procedures, and documentation
- Ramp up quickly on new technologies for customer-facing environments
- Work with diverse teams to share best practices and drive operational improvements
- Occasional weekend shift rotation
- Influence customer and local partner teams to follow best practices for migration
- Engage support teams across multiple regions and functions for customer migration projects
- Participate in release readiness activities
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits to support employees and their families
Tags & Categories