Retention & Expansion Manager, Mid Market UKI & Nordics
Atlassian
Retention & Expansion Manager, Mid Market UKI & Nordics
Job Description
Retention & Expansion Manager, Mid Market UKI & Nordics
📋 Job Overview
The Retention & Expansion Manager, Mid Market UKI & Nordics at Atlassian is responsible for driving customer retention and expansion within the mid-market segment across the UK, Ireland, and Nordic regions. This role involves developing and executing strategies to increase customer satisfaction and loyalty, as well as identifying opportunities for upselling and cross-selling Atlassian's products.
📍 Location: Amsterdam, Netherlands
🏢 Category: Sales
📅 Posted: 2025-12-11 02:52 PM
🎯 Key Responsibilities
- Develop and implement retention and expansion strategies for mid-market customers in the UKI & Nordics region
- Build and maintain strong relationships with key customer stakeholders
- Identify upsell and cross-sell opportunities and collaborate with sales teams to close deals
- Monitor customer health metrics and proactively address any issues or concerns
- Conduct regular business reviews with customers to ensure satisfaction and alignment with their goals
- Work closely with product and marketing teams to gather customer feedback and drive product improvements
✅ Required Qualifications
- Proven experience in customer success, account management, or sales within the SaaS industry
- Strong understanding of the mid-market segment and its unique challenges and opportunities
- Bachelor's degree in Business, Marketing, or a related field
⭐ Preferred Qualifications
- Experience with Atlassian products
- Knowledge of the UKI & Nordics market
- MBA or equivalent advanced degree
🛠️ Required Skills
- Strong communication and interpersonal skills
- Ability to build and maintain relationships with customers
- Analytical skills to monitor and interpret customer data
- Strategic thinking and problem-solving abilities
- Proficiency in CRM software and other sales tools
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Flexible work arrangements
Locations
- Amsterdam, Netherlands
Salary
Estimated Salary Rangemedium confidence
80,000 - 120,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and interpersonal skillsintermediate
- Ability to build and maintain relationships with customersintermediate
- Analytical skills to monitor and interpret customer dataintermediate
- Strategic thinking and problem-solving abilitiesintermediate
- Proficiency in CRM software and other sales toolsintermediate
Required Qualifications
- Proven experience in customer success, account management, or sales within the SaaS industry (experience)
- Strong understanding of the mid-market segment and its unique challenges and opportunities (experience)
- Bachelor's degree in Business, Marketing, or a related field (experience)
Preferred Qualifications
- Experience with Atlassian products (experience)
- Knowledge of the UKI & Nordics market (experience)
- MBA or equivalent advanced degree (experience)
Responsibilities
- Develop and implement retention and expansion strategies for mid-market customers in the UKI & Nordics region
- Build and maintain strong relationships with key customer stakeholders
- Identify upsell and cross-sell opportunities and collaborate with sales teams to close deals
- Monitor customer health metrics and proactively address any issues or concerns
- Conduct regular business reviews with customers to ensure satisfaction and alignment with their goals
- Work closely with product and marketing teams to gather customer feedback and drive product improvements
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Flexible work arrangements
Tags & Categories
Retention & Expansion Manager, Mid Market UKI & Nordics
Atlassian
Retention & Expansion Manager, Mid Market UKI & Nordics
Job Description
Retention & Expansion Manager, Mid Market UKI & Nordics
📋 Job Overview
The Retention & Expansion Manager, Mid Market UKI & Nordics at Atlassian is responsible for driving customer retention and expansion within the mid-market segment across the UK, Ireland, and Nordic regions. This role involves developing and executing strategies to increase customer satisfaction and loyalty, as well as identifying opportunities for upselling and cross-selling Atlassian's products.
📍 Location: Amsterdam, Netherlands
🏢 Category: Sales
📅 Posted: 2025-12-11 02:52 PM
🎯 Key Responsibilities
- Develop and implement retention and expansion strategies for mid-market customers in the UKI & Nordics region
- Build and maintain strong relationships with key customer stakeholders
- Identify upsell and cross-sell opportunities and collaborate with sales teams to close deals
- Monitor customer health metrics and proactively address any issues or concerns
- Conduct regular business reviews with customers to ensure satisfaction and alignment with their goals
- Work closely with product and marketing teams to gather customer feedback and drive product improvements
✅ Required Qualifications
- Proven experience in customer success, account management, or sales within the SaaS industry
- Strong understanding of the mid-market segment and its unique challenges and opportunities
- Bachelor's degree in Business, Marketing, or a related field
⭐ Preferred Qualifications
- Experience with Atlassian products
- Knowledge of the UKI & Nordics market
- MBA or equivalent advanced degree
🛠️ Required Skills
- Strong communication and interpersonal skills
- Ability to build and maintain relationships with customers
- Analytical skills to monitor and interpret customer data
- Strategic thinking and problem-solving abilities
- Proficiency in CRM software and other sales tools
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Flexible work arrangements
Locations
- Amsterdam, Netherlands
Salary
Estimated Salary Rangemedium confidence
80,000 - 120,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and interpersonal skillsintermediate
- Ability to build and maintain relationships with customersintermediate
- Analytical skills to monitor and interpret customer dataintermediate
- Strategic thinking and problem-solving abilitiesintermediate
- Proficiency in CRM software and other sales toolsintermediate
Required Qualifications
- Proven experience in customer success, account management, or sales within the SaaS industry (experience)
- Strong understanding of the mid-market segment and its unique challenges and opportunities (experience)
- Bachelor's degree in Business, Marketing, or a related field (experience)
Preferred Qualifications
- Experience with Atlassian products (experience)
- Knowledge of the UKI & Nordics market (experience)
- MBA or equivalent advanced degree (experience)
Responsibilities
- Develop and implement retention and expansion strategies for mid-market customers in the UKI & Nordics region
- Build and maintain strong relationships with key customer stakeholders
- Identify upsell and cross-sell opportunities and collaborate with sales teams to close deals
- Monitor customer health metrics and proactively address any issues or concerns
- Conduct regular business reviews with customers to ensure satisfaction and alignment with their goals
- Work closely with product and marketing teams to gather customer feedback and drive product improvements
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Flexible work arrangements
Tags & Categories