Retention Manager, Mid-Market, DACH
Atlassian
Retention Manager, Mid-Market, DACH
Job Description
Retention Manager, Mid-Market, DACH
📋 Job Overview
The Retention Manager, Mid-Market, DACH, is responsible for maximizing revenue retention and growth within Atlassian's Mid-market accounts. This role involves nurturing customer relationships throughout the renewal lifecycle, leading renewals across different products and platforms, and identifying cross-sell and up-sell opportunities. The position requires collaboration with account teams and channel partners to support strategic account planning and maintain a healthy pipeline.
📍 Location: Munich, Germany
🏢 Category: Sales
📅 Posted: 2025-11-06 10:55 AM
🎯 Key Responsibilities
- Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk
- Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
- Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
- Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
- Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems
- Collaborate with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer
✅ Required Qualifications
- Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas
- Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures
- Consistent track record of meeting or exceeding performance goals
- DACH market experience
- German language proficiency
🛠️ Required Skills
- Account management
- Software renewals
- Customer success
- Inside sales techniques
- Rapport building
- Relationship forming
- Trust building
- Strategic account planning
- Cross-selling
- Up-selling
- Product knowledge
- Pipeline management
- Collaboration
- German language
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Munich, Germany
Salary
Estimated Salary Rangemedium confidence
80,000 - 120,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Account managementintermediate
- Software renewalsintermediate
- Customer successintermediate
- Inside sales techniquesintermediate
- Rapport buildingintermediate
- Relationship formingintermediate
- Trust buildingintermediate
- Strategic account planningintermediate
- Cross-sellingintermediate
- Up-sellingintermediate
- Product knowledgeintermediate
- Pipeline managementintermediate
- Collaborationintermediate
- German languageintermediate
Required Qualifications
- Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas (experience)
- Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures (experience)
- Consistent track record of meeting or exceeding performance goals (experience)
- DACH market experience (experience)
- German language proficiency (experience)
Responsibilities
- Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk
- Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
- Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
- Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
- Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems
- Collaborate with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories
Retention Manager, Mid-Market, DACH
Atlassian
Retention Manager, Mid-Market, DACH
Job Description
Retention Manager, Mid-Market, DACH
📋 Job Overview
The Retention Manager, Mid-Market, DACH, is responsible for maximizing revenue retention and growth within Atlassian's Mid-market accounts. This role involves nurturing customer relationships throughout the renewal lifecycle, leading renewals across different products and platforms, and identifying cross-sell and up-sell opportunities. The position requires collaboration with account teams and channel partners to support strategic account planning and maintain a healthy pipeline.
📍 Location: Munich, Germany
🏢 Category: Sales
📅 Posted: 2025-11-06 10:55 AM
🎯 Key Responsibilities
- Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk
- Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
- Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
- Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
- Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems
- Collaborate with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer
✅ Required Qualifications
- Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas
- Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures
- Consistent track record of meeting or exceeding performance goals
- DACH market experience
- German language proficiency
🛠️ Required Skills
- Account management
- Software renewals
- Customer success
- Inside sales techniques
- Rapport building
- Relationship forming
- Trust building
- Strategic account planning
- Cross-selling
- Up-selling
- Product knowledge
- Pipeline management
- Collaboration
- German language
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Munich, Germany
Salary
Estimated Salary Rangemedium confidence
80,000 - 120,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Account managementintermediate
- Software renewalsintermediate
- Customer successintermediate
- Inside sales techniquesintermediate
- Rapport buildingintermediate
- Relationship formingintermediate
- Trust buildingintermediate
- Strategic account planningintermediate
- Cross-sellingintermediate
- Up-sellingintermediate
- Product knowledgeintermediate
- Pipeline managementintermediate
- Collaborationintermediate
- German languageintermediate
Required Qualifications
- Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas (experience)
- Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures (experience)
- Consistent track record of meeting or exceeding performance goals (experience)
- DACH market experience (experience)
- German language proficiency (experience)
Responsibilities
- Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk
- Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
- Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
- Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
- Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems
- Collaborate with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories