Senior Manager, CSS Enablement
Atlassian
Senior Manager, CSS Enablement
Job Description
Senior Manager, CSS Enablement
📋 Job Overview
The Senior Manager, CSS Enablement at Atlassian will lead a team of 6-8 FTEs and contractors to shape the enablement strategy for Customer Support & Success teams. This role involves defining the vision for CSS Enablement, ensuring alignment with company priorities, and driving organizational readiness and capability development. The ideal candidate will have a strong mix of people leadership, strategic vision, and experience in learning & enablement.
📍 Location: San Francisco, United States
🏢 Category: Support
📅 Posted: 2025-11-28 02:06 AM
🎯 Key Responsibilities
- Lead and develop a team of CSS Enablement Partners, providing coaching, mentorship, and career development while driving alignment to team and organizational goals
- Define and execute the global CSS Enablement strategy, ensuring programs address key capability gaps, improve operational efficiency, and support evolving business priorities
- Establish success metrics and reporting to measure the impact and ROI of enablement programs, leveraging data to inform continuous improvement
- Foster alignment and collaboration across business groups to reduce silos and drive a cohesive approach to customer support enablement
- Represent CSS Enablement in cross-functional forums, influencing priorities and ensuring the voice of CSS is reflected in global programs
- Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messaging for executive leadership updates
✅ Required Qualifications
- Minimum 10+ years of experience in customer support, learning & development or training enablement
- Minimum 6+ years as a people manager
- Strong strategic thinking skills with the ability to connect day-to-day enablement work to larger organizational goals
- Proven success leading high-impact, cross-functional enablement or learning programs with measurable business outcomes
- Demonstrated experience building and scaling global enablement programs that drive adoption, engagement, and performance
- Data-driven approach with the ability to analyze performance metrics and translate insights into action for the team
- Comfortable operating in ambiguous, fast-changing environments, balancing strategy with hands-on execution
🛠️ Required Skills
- People leadership
- Strategic vision
- Learning & enablement
- Cross-functional collaboration
- Data analysis
- Performance metrics
- Communication
- Coaching
- Mentorship
- Career development
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support employees, their families, and community engagement
Locations
- San Francisco, United States
Salary
121,500 - 190,350 USD / yearly
Estimated Salary Rangemedium confidence
150,000 - 220,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People leadershipintermediate
- Strategic visionintermediate
- Learning & enablementintermediate
- Cross-functional collaborationintermediate
- Data analysisintermediate
- Performance metricsintermediate
- Communicationintermediate
- Coachingintermediate
- Mentorshipintermediate
- Career developmentintermediate
Required Qualifications
- Minimum 10+ years of experience in customer support, learning & development or training enablement (experience)
- Minimum 6+ years as a people manager (experience)
- Strong strategic thinking skills with the ability to connect day-to-day enablement work to larger organizational goals (experience)
- Proven success leading high-impact, cross-functional enablement or learning programs with measurable business outcomes (experience)
- Demonstrated experience building and scaling global enablement programs that drive adoption, engagement, and performance (experience)
- Data-driven approach with the ability to analyze performance metrics and translate insights into action for the team (experience)
- Comfortable operating in ambiguous, fast-changing environments, balancing strategy with hands-on execution (experience)
Responsibilities
- Lead and develop a team of CSS Enablement Partners, providing coaching, mentorship, and career development while driving alignment to team and organizational goals
- Define and execute the global CSS Enablement strategy, ensuring programs address key capability gaps, improve operational efficiency, and support evolving business priorities
- Establish success metrics and reporting to measure the impact and ROI of enablement programs, leveraging data to inform continuous improvement
- Foster alignment and collaboration across business groups to reduce silos and drive a cohesive approach to customer support enablement
- Represent CSS Enablement in cross-functional forums, influencing priorities and ensuring the voice of CSS is reflected in global programs
- Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messaging for executive leadership updates
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support employees, their families, and community engagement
Tags & Categories
Senior Manager, CSS Enablement
Atlassian
Senior Manager, CSS Enablement
Job Description
Senior Manager, CSS Enablement
📋 Job Overview
The Senior Manager, CSS Enablement at Atlassian will lead a team of 6-8 FTEs and contractors to shape the enablement strategy for Customer Support & Success teams. This role involves defining the vision for CSS Enablement, ensuring alignment with company priorities, and driving organizational readiness and capability development. The ideal candidate will have a strong mix of people leadership, strategic vision, and experience in learning & enablement.
📍 Location: San Francisco, United States
🏢 Category: Support
📅 Posted: 2025-11-28 02:06 AM
🎯 Key Responsibilities
- Lead and develop a team of CSS Enablement Partners, providing coaching, mentorship, and career development while driving alignment to team and organizational goals
- Define and execute the global CSS Enablement strategy, ensuring programs address key capability gaps, improve operational efficiency, and support evolving business priorities
- Establish success metrics and reporting to measure the impact and ROI of enablement programs, leveraging data to inform continuous improvement
- Foster alignment and collaboration across business groups to reduce silos and drive a cohesive approach to customer support enablement
- Represent CSS Enablement in cross-functional forums, influencing priorities and ensuring the voice of CSS is reflected in global programs
- Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messaging for executive leadership updates
✅ Required Qualifications
- Minimum 10+ years of experience in customer support, learning & development or training enablement
- Minimum 6+ years as a people manager
- Strong strategic thinking skills with the ability to connect day-to-day enablement work to larger organizational goals
- Proven success leading high-impact, cross-functional enablement or learning programs with measurable business outcomes
- Demonstrated experience building and scaling global enablement programs that drive adoption, engagement, and performance
- Data-driven approach with the ability to analyze performance metrics and translate insights into action for the team
- Comfortable operating in ambiguous, fast-changing environments, balancing strategy with hands-on execution
🛠️ Required Skills
- People leadership
- Strategic vision
- Learning & enablement
- Cross-functional collaboration
- Data analysis
- Performance metrics
- Communication
- Coaching
- Mentorship
- Career development
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support employees, their families, and community engagement
Locations
- San Francisco, United States
Salary
121,500 - 190,350 USD / yearly
Estimated Salary Rangemedium confidence
150,000 - 220,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- People leadershipintermediate
- Strategic visionintermediate
- Learning & enablementintermediate
- Cross-functional collaborationintermediate
- Data analysisintermediate
- Performance metricsintermediate
- Communicationintermediate
- Coachingintermediate
- Mentorshipintermediate
- Career developmentintermediate
Required Qualifications
- Minimum 10+ years of experience in customer support, learning & development or training enablement (experience)
- Minimum 6+ years as a people manager (experience)
- Strong strategic thinking skills with the ability to connect day-to-day enablement work to larger organizational goals (experience)
- Proven success leading high-impact, cross-functional enablement or learning programs with measurable business outcomes (experience)
- Demonstrated experience building and scaling global enablement programs that drive adoption, engagement, and performance (experience)
- Data-driven approach with the ability to analyze performance metrics and translate insights into action for the team (experience)
- Comfortable operating in ambiguous, fast-changing environments, balancing strategy with hands-on execution (experience)
Responsibilities
- Lead and develop a team of CSS Enablement Partners, providing coaching, mentorship, and career development while driving alignment to team and organizational goals
- Define and execute the global CSS Enablement strategy, ensuring programs address key capability gaps, improve operational efficiency, and support evolving business priorities
- Establish success metrics and reporting to measure the impact and ROI of enablement programs, leveraging data to inform continuous improvement
- Foster alignment and collaboration across business groups to reduce silos and drive a cohesive approach to customer support enablement
- Represent CSS Enablement in cross-functional forums, influencing priorities and ensuring the voice of CSS is reflected in global programs
- Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messaging for executive leadership updates
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support employees, their families, and community engagement
Tags & Categories