Senior Manager, Trust Engagement
Atlassian
Senior Manager, Trust Engagement
Job Description
Senior Manager, Trust Engagement
📋 Job Overview
The Senior Manager, Trust Engagement at Atlassian leads a team focused on enhancing customer trust in Atlassian's products. This role involves strategic planning, process improvements, and cross-functional collaboration to drive trust and security initiatives. The position requires a deep understanding of security, compliance, and customer engagement to meet diverse customer expectations.
📍 Location: San Francisco, United States
🏢 Category: Security
📅 Posted: 2025-12-02 06:44 PM
🎯 Key Responsibilities
- Oversee the team's interactions with Trust & Security, Go-To-Market/Sales, Compliance, Privacy, Legal, and Customer Support
- Enhance Trust & Security practices and drive strategic enhancements to internal processes
- Influence security and compliance product features and strengthen customer engagement
- Provide leadership, mentorship, and manage a high performing team of AMER based professionals
- Contribute to strategic planning for the Trust Engagement function with senior leadership
- Drive improvements in processes, tooling, and reporting to enhance the effectiveness and scalability of Trust Engagement programs
- Partner cross functionally with security, compliance, and legal teams on strategic initiatives
- Act as the primary point of contact for Strategic & Enterprise customer escalations
- Support Atlassian Executive Briefings by presenting Atlassian’s Trust Strategy to customers
- Support legal in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements
✅ Required Qualifications
- 10+ years of progressive experience across management roles in Security, Governance, Risk, and Compliance domains
- Experience mentoring and developing high performing teams, with a track record of elevating team capability and fostering a culture of excellence
- Demonstrated ability to influence cross functional teams and drive organizational change in security, risk, and compliance domains
- Proven success in driving programs that scale trust and security practices across large organizations
- Evidence of impact beyond individual projects, such as shaping strategy or leading initiatives that span multiple departments or regions
- Proven ability to brief and influence executives and customers on trust, security, and compliance strategy
- Knowledge of various compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.)
- Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions
- Experience in a large-scale enterprise Cloud solutions
🛠️ Required Skills
- Leadership
- Mentorship
- Strategic planning
- Process improvement
- Cross-functional collaboration
- Customer engagement
- Presentation skills
- Negotiation skills
- Knowledge of compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.)
- Understanding of Regulatory Compliance, Global Privacy Programs, Cloud Security
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support employees, their families, and community engagement
Locations
- San Francisco, United States
Salary
184,500 - 289,050 USD / yearly
Estimated Salary Rangemedium confidence
150,000 - 220,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadershipintermediate
- Mentorshipintermediate
- Strategic planningintermediate
- Process improvementintermediate
- Cross-functional collaborationintermediate
- Customer engagementintermediate
- Presentation skillsintermediate
- Negotiation skillsintermediate
- Knowledge of compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.)intermediate
- Understanding of Regulatory Compliance, Global Privacy Programs, Cloud Securityintermediate
Required Qualifications
- 10+ years of progressive experience across management roles in Security, Governance, Risk, and Compliance domains (experience)
- Experience mentoring and developing high performing teams, with a track record of elevating team capability and fostering a culture of excellence (experience)
- Demonstrated ability to influence cross functional teams and drive organizational change in security, risk, and compliance domains (experience)
- Proven success in driving programs that scale trust and security practices across large organizations (experience)
- Evidence of impact beyond individual projects, such as shaping strategy or leading initiatives that span multiple departments or regions (experience)
- Proven ability to brief and influence executives and customers on trust, security, and compliance strategy (experience)
- Knowledge of various compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.) (experience)
- Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions (experience)
- Experience in a large-scale enterprise Cloud solutions (experience)
Responsibilities
- Oversee the team's interactions with Trust & Security, Go-To-Market/Sales, Compliance, Privacy, Legal, and Customer Support
- Enhance Trust & Security practices and drive strategic enhancements to internal processes
- Influence security and compliance product features and strengthen customer engagement
- Provide leadership, mentorship, and manage a high performing team of AMER based professionals
- Contribute to strategic planning for the Trust Engagement function with senior leadership
- Drive improvements in processes, tooling, and reporting to enhance the effectiveness and scalability of Trust Engagement programs
- Partner cross functionally with security, compliance, and legal teams on strategic initiatives
- Act as the primary point of contact for Strategic & Enterprise customer escalations
- Support Atlassian Executive Briefings by presenting Atlassian’s Trust Strategy to customers
- Support legal in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support employees, their families, and community engagement
Tags & Categories
Senior Manager, Trust Engagement
Atlassian
Senior Manager, Trust Engagement
Job Description
Senior Manager, Trust Engagement
📋 Job Overview
The Senior Manager, Trust Engagement at Atlassian leads a team focused on enhancing customer trust in Atlassian's products. This role involves strategic planning, process improvements, and cross-functional collaboration to drive trust and security initiatives. The position requires a deep understanding of security, compliance, and customer engagement to meet diverse customer expectations.
📍 Location: San Francisco, United States
🏢 Category: Security
📅 Posted: 2025-12-02 06:44 PM
🎯 Key Responsibilities
- Oversee the team's interactions with Trust & Security, Go-To-Market/Sales, Compliance, Privacy, Legal, and Customer Support
- Enhance Trust & Security practices and drive strategic enhancements to internal processes
- Influence security and compliance product features and strengthen customer engagement
- Provide leadership, mentorship, and manage a high performing team of AMER based professionals
- Contribute to strategic planning for the Trust Engagement function with senior leadership
- Drive improvements in processes, tooling, and reporting to enhance the effectiveness and scalability of Trust Engagement programs
- Partner cross functionally with security, compliance, and legal teams on strategic initiatives
- Act as the primary point of contact for Strategic & Enterprise customer escalations
- Support Atlassian Executive Briefings by presenting Atlassian’s Trust Strategy to customers
- Support legal in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements
✅ Required Qualifications
- 10+ years of progressive experience across management roles in Security, Governance, Risk, and Compliance domains
- Experience mentoring and developing high performing teams, with a track record of elevating team capability and fostering a culture of excellence
- Demonstrated ability to influence cross functional teams and drive organizational change in security, risk, and compliance domains
- Proven success in driving programs that scale trust and security practices across large organizations
- Evidence of impact beyond individual projects, such as shaping strategy or leading initiatives that span multiple departments or regions
- Proven ability to brief and influence executives and customers on trust, security, and compliance strategy
- Knowledge of various compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.)
- Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions
- Experience in a large-scale enterprise Cloud solutions
🛠️ Required Skills
- Leadership
- Mentorship
- Strategic planning
- Process improvement
- Cross-functional collaboration
- Customer engagement
- Presentation skills
- Negotiation skills
- Knowledge of compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.)
- Understanding of Regulatory Compliance, Global Privacy Programs, Cloud Security
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support employees, their families, and community engagement
Locations
- San Francisco, United States
Salary
184,500 - 289,050 USD / yearly
Estimated Salary Rangemedium confidence
150,000 - 220,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadershipintermediate
- Mentorshipintermediate
- Strategic planningintermediate
- Process improvementintermediate
- Cross-functional collaborationintermediate
- Customer engagementintermediate
- Presentation skillsintermediate
- Negotiation skillsintermediate
- Knowledge of compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.)intermediate
- Understanding of Regulatory Compliance, Global Privacy Programs, Cloud Securityintermediate
Required Qualifications
- 10+ years of progressive experience across management roles in Security, Governance, Risk, and Compliance domains (experience)
- Experience mentoring and developing high performing teams, with a track record of elevating team capability and fostering a culture of excellence (experience)
- Demonstrated ability to influence cross functional teams and drive organizational change in security, risk, and compliance domains (experience)
- Proven success in driving programs that scale trust and security practices across large organizations (experience)
- Evidence of impact beyond individual projects, such as shaping strategy or leading initiatives that span multiple departments or regions (experience)
- Proven ability to brief and influence executives and customers on trust, security, and compliance strategy (experience)
- Knowledge of various compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.) (experience)
- Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions (experience)
- Experience in a large-scale enterprise Cloud solutions (experience)
Responsibilities
- Oversee the team's interactions with Trust & Security, Go-To-Market/Sales, Compliance, Privacy, Legal, and Customer Support
- Enhance Trust & Security practices and drive strategic enhancements to internal processes
- Influence security and compliance product features and strengthen customer engagement
- Provide leadership, mentorship, and manage a high performing team of AMER based professionals
- Contribute to strategic planning for the Trust Engagement function with senior leadership
- Drive improvements in processes, tooling, and reporting to enhance the effectiveness and scalability of Trust Engagement programs
- Partner cross functionally with security, compliance, and legal teams on strategic initiatives
- Act as the primary point of contact for Strategic & Enterprise customer escalations
- Support Atlassian Executive Briefings by presenting Atlassian’s Trust Strategy to customers
- Support legal in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support employees, their families, and community engagement
Tags & Categories