Senior Principal Customer Success Manager, Strategic Accounts DACH (German Speaking)
Atlassian
Senior Principal Customer Success Manager, Strategic Accounts DACH (German Speaking)
Job Description
Senior Principal Customer Success Manager, Strategic Accounts DACH (German Speaking)
📋 Job Overview
Atlassian is seeking a Senior Principal Customer Success Manager to accelerate product adoption and deliver business outcomes for strategic accounts in the DACH region. The role involves deep engagement with executive stakeholders, guiding complex global organizations through digital and AI transformations, and ensuring customers realize the full value of their Atlassian investment.
📍 Location: Remote, Germany (Remote/Hybrid)
🏢 Category: Sales
📅 Posted: 2025-12-10 05:44 AM
🎯 Key Responsibilities
- Strategic Customer Management - working with 1-4 of the most strategic global customers
- Build and maintain trusted relationships with C-suite and senior executives
- Accelerate product adoption and deliver verifiable business outcomes
- Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals
- Guide customers and internal teams through complex implementation and transformation initiatives
- Advise customers on leveraging Atlassian’s AI and emerging technologies
- Proactively identify risks, escalate issues, and drive mitigation strategies
- Serve as the customer advocate internally
- Partner with sales, product, support, and advisory services to deliver a seamless customer experience
✅ Required Qualifications
- 10+ years in Customer Success, account management, consulting, or enterprise transformation
- Proven track record managing the largest, most complex strategic customers
- Business and commercial acumen with experience communicating with and delivering solutions to the SVP/C-level for Fortune 500/global enterprise customers
- Demonstrated success in leading transformational initiatives that drive measurable customer outcomes
- Experience with AI and large scale technology transformation in enterprise environments including agile ways of working, project management, DevOps and automation or IT service management
- Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
- Expertise with Customer Success Planning frameworks
- Experience using Gainsight, Salesforce, Tableau, or similar tools
- Excellent problem-solving, escalation management, communication, and stakeholder management skills
⭐ Preferred Qualifications
- 5+ years with Atlassian-powered solutions
- ITSM certification
- Experience with MEDDPICC or similar deal qualification frameworks
- Bi-lingual in German and English
🛠️ Required Skills
- Jira
- Confluence
- Atlassian solutions
- AI
- Agile
- Project management
- DevOps
- Automation
- IT service management
- Customer Success Planning
- Gainsight
- Salesforce
- Tableau
- Problem-solving
- Escalation management
- Communication
- Stakeholder management
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Remote, Germany (Remote)
Salary
Estimated Salary Rangemedium confidence
120,000 - 180,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Jiraintermediate
- Confluenceintermediate
- Atlassian solutionsintermediate
- AIintermediate
- Agileintermediate
- Project managementintermediate
- DevOpsintermediate
- Automationintermediate
- IT service managementintermediate
- Customer Success Planningintermediate
- Gainsightintermediate
- Salesforceintermediate
- Tableauintermediate
- Problem-solvingintermediate
- Escalation managementintermediate
- Communicationintermediate
- Stakeholder managementintermediate
Required Qualifications
- 10+ years in Customer Success, account management, consulting, or enterprise transformation (experience)
- Proven track record managing the largest, most complex strategic customers (experience)
- Business and commercial acumen with experience communicating with and delivering solutions to the SVP/C-level for Fortune 500/global enterprise customers (experience)
- Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (experience)
- Experience with AI and large scale technology transformation in enterprise environments including agile ways of working, project management, DevOps and automation or IT service management (experience)
- Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices (experience)
- Expertise with Customer Success Planning frameworks (experience)
- Experience using Gainsight, Salesforce, Tableau, or similar tools (experience)
- Excellent problem-solving, escalation management, communication, and stakeholder management skills (experience)
Preferred Qualifications
- 5+ years with Atlassian-powered solutions (experience)
- ITSM certification (experience)
- Experience with MEDDPICC or similar deal qualification frameworks (experience)
- Bi-lingual in German and English (experience)
Responsibilities
- Strategic Customer Management - working with 1-4 of the most strategic global customers
- Build and maintain trusted relationships with C-suite and senior executives
- Accelerate product adoption and deliver verifiable business outcomes
- Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals
- Guide customers and internal teams through complex implementation and transformation initiatives
- Advise customers on leveraging Atlassian’s AI and emerging technologies
- Proactively identify risks, escalate issues, and drive mitigation strategies
- Serve as the customer advocate internally
- Partner with sales, product, support, and advisory services to deliver a seamless customer experience
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories
Senior Principal Customer Success Manager, Strategic Accounts DACH (German Speaking)
Atlassian
Senior Principal Customer Success Manager, Strategic Accounts DACH (German Speaking)
Job Description
Senior Principal Customer Success Manager, Strategic Accounts DACH (German Speaking)
📋 Job Overview
Atlassian is seeking a Senior Principal Customer Success Manager to accelerate product adoption and deliver business outcomes for strategic accounts in the DACH region. The role involves deep engagement with executive stakeholders, guiding complex global organizations through digital and AI transformations, and ensuring customers realize the full value of their Atlassian investment.
📍 Location: Remote, Germany (Remote/Hybrid)
🏢 Category: Sales
📅 Posted: 2025-12-10 05:44 AM
🎯 Key Responsibilities
- Strategic Customer Management - working with 1-4 of the most strategic global customers
- Build and maintain trusted relationships with C-suite and senior executives
- Accelerate product adoption and deliver verifiable business outcomes
- Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals
- Guide customers and internal teams through complex implementation and transformation initiatives
- Advise customers on leveraging Atlassian’s AI and emerging technologies
- Proactively identify risks, escalate issues, and drive mitigation strategies
- Serve as the customer advocate internally
- Partner with sales, product, support, and advisory services to deliver a seamless customer experience
✅ Required Qualifications
- 10+ years in Customer Success, account management, consulting, or enterprise transformation
- Proven track record managing the largest, most complex strategic customers
- Business and commercial acumen with experience communicating with and delivering solutions to the SVP/C-level for Fortune 500/global enterprise customers
- Demonstrated success in leading transformational initiatives that drive measurable customer outcomes
- Experience with AI and large scale technology transformation in enterprise environments including agile ways of working, project management, DevOps and automation or IT service management
- Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
- Expertise with Customer Success Planning frameworks
- Experience using Gainsight, Salesforce, Tableau, or similar tools
- Excellent problem-solving, escalation management, communication, and stakeholder management skills
⭐ Preferred Qualifications
- 5+ years with Atlassian-powered solutions
- ITSM certification
- Experience with MEDDPICC or similar deal qualification frameworks
- Bi-lingual in German and English
🛠️ Required Skills
- Jira
- Confluence
- Atlassian solutions
- AI
- Agile
- Project management
- DevOps
- Automation
- IT service management
- Customer Success Planning
- Gainsight
- Salesforce
- Tableau
- Problem-solving
- Escalation management
- Communication
- Stakeholder management
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Remote, Germany (Remote)
Salary
Estimated Salary Rangemedium confidence
120,000 - 180,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Jiraintermediate
- Confluenceintermediate
- Atlassian solutionsintermediate
- AIintermediate
- Agileintermediate
- Project managementintermediate
- DevOpsintermediate
- Automationintermediate
- IT service managementintermediate
- Customer Success Planningintermediate
- Gainsightintermediate
- Salesforceintermediate
- Tableauintermediate
- Problem-solvingintermediate
- Escalation managementintermediate
- Communicationintermediate
- Stakeholder managementintermediate
Required Qualifications
- 10+ years in Customer Success, account management, consulting, or enterprise transformation (experience)
- Proven track record managing the largest, most complex strategic customers (experience)
- Business and commercial acumen with experience communicating with and delivering solutions to the SVP/C-level for Fortune 500/global enterprise customers (experience)
- Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (experience)
- Experience with AI and large scale technology transformation in enterprise environments including agile ways of working, project management, DevOps and automation or IT service management (experience)
- Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices (experience)
- Expertise with Customer Success Planning frameworks (experience)
- Experience using Gainsight, Salesforce, Tableau, or similar tools (experience)
- Excellent problem-solving, escalation management, communication, and stakeholder management skills (experience)
Preferred Qualifications
- 5+ years with Atlassian-powered solutions (experience)
- ITSM certification (experience)
- Experience with MEDDPICC or similar deal qualification frameworks (experience)
- Bi-lingual in German and English (experience)
Responsibilities
- Strategic Customer Management - working with 1-4 of the most strategic global customers
- Build and maintain trusted relationships with C-suite and senior executives
- Accelerate product adoption and deliver verifiable business outcomes
- Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals
- Guide customers and internal teams through complex implementation and transformation initiatives
- Advise customers on leveraging Atlassian’s AI and emerging technologies
- Proactively identify risks, escalate issues, and drive mitigation strategies
- Serve as the customer advocate internally
- Partner with sales, product, support, and advisory services to deliver a seamless customer experience
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories