Senior Principal - Customer Success, Strategic Accounts - Korean Speaking
Atlassian
Senior Principal - Customer Success, Strategic Accounts - Korean Speaking
Job Description
Senior Principal - Customer Success, Strategic Accounts - Korean Speaking
📋 Job Overview
The Senior Principal - Customer Success, Strategic Accounts - Korean Speaking at Atlassian is responsible for building trusted relationships with C-suite executives, driving product adoption, and leading strategic customer success initiatives. This role focuses on accelerating digital and AI transformations for global enterprise customers, ensuring measurable business outcomes and value realization.
📍 Location: Sydney, Australia
🏢 Category: Sales
📅 Posted: 2025-12-10 12:27 AM
🎯 Key Responsibilities
- Build and maintain trusted relationships with C-suite and senior executives
- Accelerate product adoption and deliver verifiable business outcomes
- Lead the development and execution of Customer Success Plans (CSPs)
- Guide customers and internal teams through complex implementation and transformation initiatives
- Advise customers on leveraging Atlassian’s AI and emerging technologies
- Proactively identify risks, escalate issues, and drive mitigation strategies
- Serve as the customer advocate internally
- Partner with sales, product, support, and advisory services
✅ Required Qualifications
- 12+ years in Customer Success, account management, consulting, or enterprise transformation
- Proven track record managing the largest, most complex strategic customers
- Fluent Korean speaking
- Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
- Demonstrated success in leading transformational initiatives that drive measurable customer outcomes
- Experience with AI and digital transformation in enterprise environments
- Strong understanding of Jira, Confluence, and Atlassian solution use cases
- Ability to advise on solution trade-offs and best practices
- Proficiency with Customer Success Planning frameworks
- Experience using Gainsight, Salesforce, Tableau, or similar tools
- Excellent problem-solving, communication, and stakeholder management skills
⭐ Preferred Qualifications
- 5+ years with Atlassian-powered solutions
- ITSM certification
- Experience with MEDDPICC or similar deal qualification frameworks
🛠️ Required Skills
- Jira
- Confluence
- Atlassian solution use cases
- Gainsight
- Salesforce
- Tableau
- Problem-solving
- Communication
- Stakeholder management
- AI
- Digital transformation
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Sydney, Australia
Salary
Estimated Salary Rangemedium confidence
200,000 - 280,000 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Jiraintermediate
- Confluenceintermediate
- Atlassian solution use casesintermediate
- Gainsightintermediate
- Salesforceintermediate
- Tableauintermediate
- Problem-solvingintermediate
- Communicationintermediate
- Stakeholder managementintermediate
- AIintermediate
- Digital transformationintermediate
Required Qualifications
- 12+ years in Customer Success, account management, consulting, or enterprise transformation (experience)
- Proven track record managing the largest, most complex strategic customers (experience)
- Fluent Korean speaking (experience)
- Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers (experience)
- Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (experience)
- Experience with AI and digital transformation in enterprise environments (experience)
- Strong understanding of Jira, Confluence, and Atlassian solution use cases (experience)
- Ability to advise on solution trade-offs and best practices (experience)
- Proficiency with Customer Success Planning frameworks (experience)
- Experience using Gainsight, Salesforce, Tableau, or similar tools (experience)
- Excellent problem-solving, communication, and stakeholder management skills (experience)
Preferred Qualifications
- 5+ years with Atlassian-powered solutions (experience)
- ITSM certification (experience)
- Experience with MEDDPICC or similar deal qualification frameworks (experience)
Responsibilities
- Build and maintain trusted relationships with C-suite and senior executives
- Accelerate product adoption and deliver verifiable business outcomes
- Lead the development and execution of Customer Success Plans (CSPs)
- Guide customers and internal teams through complex implementation and transformation initiatives
- Advise customers on leveraging Atlassian’s AI and emerging technologies
- Proactively identify risks, escalate issues, and drive mitigation strategies
- Serve as the customer advocate internally
- Partner with sales, product, support, and advisory services
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories
Senior Principal - Customer Success, Strategic Accounts - Korean Speaking
Atlassian
Senior Principal - Customer Success, Strategic Accounts - Korean Speaking
Job Description
Senior Principal - Customer Success, Strategic Accounts - Korean Speaking
📋 Job Overview
The Senior Principal - Customer Success, Strategic Accounts - Korean Speaking at Atlassian is responsible for building trusted relationships with C-suite executives, driving product adoption, and leading strategic customer success initiatives. This role focuses on accelerating digital and AI transformations for global enterprise customers, ensuring measurable business outcomes and value realization.
📍 Location: Sydney, Australia
🏢 Category: Sales
📅 Posted: 2025-12-10 12:27 AM
🎯 Key Responsibilities
- Build and maintain trusted relationships with C-suite and senior executives
- Accelerate product adoption and deliver verifiable business outcomes
- Lead the development and execution of Customer Success Plans (CSPs)
- Guide customers and internal teams through complex implementation and transformation initiatives
- Advise customers on leveraging Atlassian’s AI and emerging technologies
- Proactively identify risks, escalate issues, and drive mitigation strategies
- Serve as the customer advocate internally
- Partner with sales, product, support, and advisory services
✅ Required Qualifications
- 12+ years in Customer Success, account management, consulting, or enterprise transformation
- Proven track record managing the largest, most complex strategic customers
- Fluent Korean speaking
- Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
- Demonstrated success in leading transformational initiatives that drive measurable customer outcomes
- Experience with AI and digital transformation in enterprise environments
- Strong understanding of Jira, Confluence, and Atlassian solution use cases
- Ability to advise on solution trade-offs and best practices
- Proficiency with Customer Success Planning frameworks
- Experience using Gainsight, Salesforce, Tableau, or similar tools
- Excellent problem-solving, communication, and stakeholder management skills
⭐ Preferred Qualifications
- 5+ years with Atlassian-powered solutions
- ITSM certification
- Experience with MEDDPICC or similar deal qualification frameworks
🛠️ Required Skills
- Jira
- Confluence
- Atlassian solution use cases
- Gainsight
- Salesforce
- Tableau
- Problem-solving
- Communication
- Stakeholder management
- AI
- Digital transformation
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Sydney, Australia
Salary
Estimated Salary Rangemedium confidence
200,000 - 280,000 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Jiraintermediate
- Confluenceintermediate
- Atlassian solution use casesintermediate
- Gainsightintermediate
- Salesforceintermediate
- Tableauintermediate
- Problem-solvingintermediate
- Communicationintermediate
- Stakeholder managementintermediate
- AIintermediate
- Digital transformationintermediate
Required Qualifications
- 12+ years in Customer Success, account management, consulting, or enterprise transformation (experience)
- Proven track record managing the largest, most complex strategic customers (experience)
- Fluent Korean speaking (experience)
- Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers (experience)
- Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (experience)
- Experience with AI and digital transformation in enterprise environments (experience)
- Strong understanding of Jira, Confluence, and Atlassian solution use cases (experience)
- Ability to advise on solution trade-offs and best practices (experience)
- Proficiency with Customer Success Planning frameworks (experience)
- Experience using Gainsight, Salesforce, Tableau, or similar tools (experience)
- Excellent problem-solving, communication, and stakeholder management skills (experience)
Preferred Qualifications
- 5+ years with Atlassian-powered solutions (experience)
- ITSM certification (experience)
- Experience with MEDDPICC or similar deal qualification frameworks (experience)
Responsibilities
- Build and maintain trusted relationships with C-suite and senior executives
- Accelerate product adoption and deliver verifiable business outcomes
- Lead the development and execution of Customer Success Plans (CSPs)
- Guide customers and internal teams through complex implementation and transformation initiatives
- Advise customers on leveraging Atlassian’s AI and emerging technologies
- Proactively identify risks, escalate issues, and drive mitigation strategies
- Serve as the customer advocate internally
- Partner with sales, product, support, and advisory services
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories