Senior Solutions Engineer, ITSM (Public Sector)
Atlassian
Senior Solutions Engineer, ITSM (Public Sector)
Job Description
Senior Solutions Engineer, ITSM (Public Sector)
š Job Overview
The Senior Solutions Engineer, ITSM (Public Sector) at Atlassian will specialize in ITSM solutions, working closely with enterprise sales teams and channel partners to understand customer needs and close large deals. The role involves designing, implementing, and optimizing ITSM solutions to enhance service delivery and operational efficiency for enterprise customers in the public sector.
š Location: Multiple Locations, Global
š¢ Category: Sales
š Posted: 2025-10-21 04:25 PM
šÆ Key Responsibilities
- Specialize in Atlassianās ITSM offerings to design, implement, and optimize solutions
- Work closely with cross-functional teams to drive the customer journey
- Investigate, discover, and assess client pain points and map client requirements to Atlassian capabilities
- Partner with sales management to align account plans and customer outcomes
- Deliver compelling presentations, demonstrations, and proof of concepts to customers and prospects
- Work with product management to advance Atlassianās product line and provide customer feedback
ā Required Qualifications
- Bachelorās Degree or equivalent
- 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity
- 3+ years of experience working within the Public Sector in pre-sales, solution engineering, or customer-facing roles
- Experience selling ITSM solutions
- Excellent communication and strong presentation skills to multi-level audiences
- Unmatched agility to do what it takes to get the job done
- Creative problem solver who can interpret complex business problems and deliver value-based solutions
- Comfortable in both business and technical contexts
- Customer-centric mindset with a proven track record in building executive relationships
- Ability to rally internal teams to collaborate across the company
ā Preferred Qualifications
- Love to learn and continuously grow and challenge oneself
- Open to giving and receiving feedback
- Tolerate failure, love to win, hate to lose
- Passionate about making customers and Atlassian successful
š ļø Required Skills
- ITSM solutions
- Value selling
- Enterprise solutions
- Cloud utilization
- Artificial intelligence
- Presentation skills
- Communication skills
- Agility
- Problem-solving
- Collaboration
- Customer-centric mindset
- Executive relationship building
š Benefits & Perks
- Health coverage
- Paid volunteer days
- Wellness resources
Locations
- Multiple Locations, Global
Salary
139,500 - 219,725 USD / yearly
Estimated Salary Rangemedium confidence
150,000 - 220,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITSM solutionsintermediate
- Value sellingintermediate
- Enterprise solutionsintermediate
- Cloud utilizationintermediate
- Artificial intelligenceintermediate
- Presentation skillsintermediate
- Communication skillsintermediate
- Agilityintermediate
- Problem-solvingintermediate
- Collaborationintermediate
- Customer-centric mindsetintermediate
- Executive relationship buildingintermediate
Required Qualifications
- Bachelorās Degree or equivalent (experience)
- 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity (experience)
- 3+ years of experience working within the Public Sector in pre-sales, solution engineering, or customer-facing roles (experience)
- Experience selling ITSM solutions (experience)
- Excellent communication and strong presentation skills to multi-level audiences (experience)
- Unmatched agility to do what it takes to get the job done (experience)
- Creative problem solver who can interpret complex business problems and deliver value-based solutions (experience)
- Comfortable in both business and technical contexts (experience)
- Customer-centric mindset with a proven track record in building executive relationships (experience)
- Ability to rally internal teams to collaborate across the company (experience)
Preferred Qualifications
- Love to learn and continuously grow and challenge oneself (experience)
- Open to giving and receiving feedback (experience)
- Tolerate failure, love to win, hate to lose (experience)
- Passionate about making customers and Atlassian successful (experience)
Responsibilities
- Specialize in Atlassianās ITSM offerings to design, implement, and optimize solutions
- Work closely with cross-functional teams to drive the customer journey
- Investigate, discover, and assess client pain points and map client requirements to Atlassian capabilities
- Partner with sales management to align account plans and customer outcomes
- Deliver compelling presentations, demonstrations, and proof of concepts to customers and prospects
- Work with product management to advance Atlassianās product line and provide customer feedback
Benefits
- general: Health coverage
- general: Paid volunteer days
- general: Wellness resources
Tags & Categories
Senior Solutions Engineer, ITSM (Public Sector)
Atlassian
Senior Solutions Engineer, ITSM (Public Sector)
Job Description
Senior Solutions Engineer, ITSM (Public Sector)
š Job Overview
The Senior Solutions Engineer, ITSM (Public Sector) at Atlassian will specialize in ITSM solutions, working closely with enterprise sales teams and channel partners to understand customer needs and close large deals. The role involves designing, implementing, and optimizing ITSM solutions to enhance service delivery and operational efficiency for enterprise customers in the public sector.
š Location: Multiple Locations, Global
š¢ Category: Sales
š Posted: 2025-10-21 04:25 PM
šÆ Key Responsibilities
- Specialize in Atlassianās ITSM offerings to design, implement, and optimize solutions
- Work closely with cross-functional teams to drive the customer journey
- Investigate, discover, and assess client pain points and map client requirements to Atlassian capabilities
- Partner with sales management to align account plans and customer outcomes
- Deliver compelling presentations, demonstrations, and proof of concepts to customers and prospects
- Work with product management to advance Atlassianās product line and provide customer feedback
ā Required Qualifications
- Bachelorās Degree or equivalent
- 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity
- 3+ years of experience working within the Public Sector in pre-sales, solution engineering, or customer-facing roles
- Experience selling ITSM solutions
- Excellent communication and strong presentation skills to multi-level audiences
- Unmatched agility to do what it takes to get the job done
- Creative problem solver who can interpret complex business problems and deliver value-based solutions
- Comfortable in both business and technical contexts
- Customer-centric mindset with a proven track record in building executive relationships
- Ability to rally internal teams to collaborate across the company
ā Preferred Qualifications
- Love to learn and continuously grow and challenge oneself
- Open to giving and receiving feedback
- Tolerate failure, love to win, hate to lose
- Passionate about making customers and Atlassian successful
š ļø Required Skills
- ITSM solutions
- Value selling
- Enterprise solutions
- Cloud utilization
- Artificial intelligence
- Presentation skills
- Communication skills
- Agility
- Problem-solving
- Collaboration
- Customer-centric mindset
- Executive relationship building
š Benefits & Perks
- Health coverage
- Paid volunteer days
- Wellness resources
Locations
- Multiple Locations, Global
Salary
139,500 - 219,725 USD / yearly
Estimated Salary Rangemedium confidence
150,000 - 220,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITSM solutionsintermediate
- Value sellingintermediate
- Enterprise solutionsintermediate
- Cloud utilizationintermediate
- Artificial intelligenceintermediate
- Presentation skillsintermediate
- Communication skillsintermediate
- Agilityintermediate
- Problem-solvingintermediate
- Collaborationintermediate
- Customer-centric mindsetintermediate
- Executive relationship buildingintermediate
Required Qualifications
- Bachelorās Degree or equivalent (experience)
- 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity (experience)
- 3+ years of experience working within the Public Sector in pre-sales, solution engineering, or customer-facing roles (experience)
- Experience selling ITSM solutions (experience)
- Excellent communication and strong presentation skills to multi-level audiences (experience)
- Unmatched agility to do what it takes to get the job done (experience)
- Creative problem solver who can interpret complex business problems and deliver value-based solutions (experience)
- Comfortable in both business and technical contexts (experience)
- Customer-centric mindset with a proven track record in building executive relationships (experience)
- Ability to rally internal teams to collaborate across the company (experience)
Preferred Qualifications
- Love to learn and continuously grow and challenge oneself (experience)
- Open to giving and receiving feedback (experience)
- Tolerate failure, love to win, hate to lose (experience)
- Passionate about making customers and Atlassian successful (experience)
Responsibilities
- Specialize in Atlassianās ITSM offerings to design, implement, and optimize solutions
- Work closely with cross-functional teams to drive the customer journey
- Investigate, discover, and assess client pain points and map client requirements to Atlassian capabilities
- Partner with sales management to align account plans and customer outcomes
- Deliver compelling presentations, demonstrations, and proof of concepts to customers and prospects
- Work with product management to advance Atlassianās product line and provide customer feedback
Benefits
- general: Health coverage
- general: Paid volunteer days
- general: Wellness resources
Tags & Categories