Senior Success Manager, Adoption Specialist
Atlassian
Senior Success Manager, Adoption Specialist
Job Description
Senior Success Manager, Adoption Specialist
📋 Job Overview
The Senior Success Manager, Adoption Specialist at Atlassian will help customers realize the value of their investment, particularly during the first 90 days of their cloud journey. This role involves engaging customers to unlock early outcomes through targeted engagements that support product adoption, change management, and technical expertise, especially for those migrating to the cloud for the first time.
📍 Location: London, United Kingdom
🏢 Category: Sales
📅 Posted: 2025-12-11 08:38 PM
🎯 Key Responsibilities
- Proactively manage a portfolio of customers through a pooled model, supporting key journey milestones
- Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks
- Deliver value through engagements like webinars, office hours, and curated outreach
- Maintain understanding of Atlassian products and solutions, and speak with customers about relevant features
- Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation
- Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
- Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives
✅ Required Qualifications
- 7+ years in Customer Success, Account Management, or related SaaS roles
- Proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio
- Customer-centric mindset with a passion for driving adoption, value realization, and customer satisfaction
- Demonstrated ability to build trusted relationships and guide customers to business outcomes through scalable engagement strategies
- Understanding of common Jira and Confluence end-user use cases and ways of working
- Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners
- Strong organizational and time management skills
- Adaptability and commitment to continuous learning
- Exceptional verbal and written communication skills
🛠️ Required Skills
- Jira
- Confluence
- Gainsight
- Salesforce
- BI tools such as Tableau
- Predictive signals
- Standardized frameworks
- Change management
- Communication planning
- Technical subject matter expertise
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits to support employees and their families
Locations
- London, United Kingdom
Salary
Estimated Salary Rangemedium confidence
60,000 - 90,000 GBP / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Jiraintermediate
- Confluenceintermediate
- Gainsightintermediate
- Salesforceintermediate
- BI tools such as Tableauintermediate
- Predictive signalsintermediate
- Standardized frameworksintermediate
- Change managementintermediate
- Communication planningintermediate
- Technical subject matter expertiseintermediate
Required Qualifications
- 7+ years in Customer Success, Account Management, or related SaaS roles (experience)
- Proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio (experience)
- Customer-centric mindset with a passion for driving adoption, value realization, and customer satisfaction (experience)
- Demonstrated ability to build trusted relationships and guide customers to business outcomes through scalable engagement strategies (experience)
- Understanding of common Jira and Confluence end-user use cases and ways of working (experience)
- Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners (experience)
- Strong organizational and time management skills (experience)
- Adaptability and commitment to continuous learning (experience)
- Exceptional verbal and written communication skills (experience)
Responsibilities
- Proactively manage a portfolio of customers through a pooled model, supporting key journey milestones
- Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks
- Deliver value through engagements like webinars, office hours, and curated outreach
- Maintain understanding of Atlassian products and solutions, and speak with customers about relevant features
- Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation
- Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
- Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits to support employees and their families
Tags & Categories
Senior Success Manager, Adoption Specialist
Atlassian
Senior Success Manager, Adoption Specialist
Job Description
Senior Success Manager, Adoption Specialist
📋 Job Overview
The Senior Success Manager, Adoption Specialist at Atlassian will help customers realize the value of their investment, particularly during the first 90 days of their cloud journey. This role involves engaging customers to unlock early outcomes through targeted engagements that support product adoption, change management, and technical expertise, especially for those migrating to the cloud for the first time.
📍 Location: London, United Kingdom
🏢 Category: Sales
📅 Posted: 2025-12-11 08:38 PM
🎯 Key Responsibilities
- Proactively manage a portfolio of customers through a pooled model, supporting key journey milestones
- Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks
- Deliver value through engagements like webinars, office hours, and curated outreach
- Maintain understanding of Atlassian products and solutions, and speak with customers about relevant features
- Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation
- Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
- Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives
✅ Required Qualifications
- 7+ years in Customer Success, Account Management, or related SaaS roles
- Proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio
- Customer-centric mindset with a passion for driving adoption, value realization, and customer satisfaction
- Demonstrated ability to build trusted relationships and guide customers to business outcomes through scalable engagement strategies
- Understanding of common Jira and Confluence end-user use cases and ways of working
- Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners
- Strong organizational and time management skills
- Adaptability and commitment to continuous learning
- Exceptional verbal and written communication skills
🛠️ Required Skills
- Jira
- Confluence
- Gainsight
- Salesforce
- BI tools such as Tableau
- Predictive signals
- Standardized frameworks
- Change management
- Communication planning
- Technical subject matter expertise
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits to support employees and their families
Locations
- London, United Kingdom
Salary
Estimated Salary Rangemedium confidence
60,000 - 90,000 GBP / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Jiraintermediate
- Confluenceintermediate
- Gainsightintermediate
- Salesforceintermediate
- BI tools such as Tableauintermediate
- Predictive signalsintermediate
- Standardized frameworksintermediate
- Change managementintermediate
- Communication planningintermediate
- Technical subject matter expertiseintermediate
Required Qualifications
- 7+ years in Customer Success, Account Management, or related SaaS roles (experience)
- Proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio (experience)
- Customer-centric mindset with a passion for driving adoption, value realization, and customer satisfaction (experience)
- Demonstrated ability to build trusted relationships and guide customers to business outcomes through scalable engagement strategies (experience)
- Understanding of common Jira and Confluence end-user use cases and ways of working (experience)
- Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners (experience)
- Strong organizational and time management skills (experience)
- Adaptability and commitment to continuous learning (experience)
- Exceptional verbal and written communication skills (experience)
Responsibilities
- Proactively manage a portfolio of customers through a pooled model, supporting key journey milestones
- Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks
- Deliver value through engagements like webinars, office hours, and curated outreach
- Maintain understanding of Atlassian products and solutions, and speak with customers about relevant features
- Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation
- Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
- Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits to support employees and their families
Tags & Categories