Senior Support Engineer 1
Atlassian
Senior Support Engineer 1
Job Description
Senior Support Engineer 1
📋 Job Overview
The Senior Support Engineer 1 at Atlassian will work directly with customers and partners to facilitate migrations from on-premise to cloud environments. This role involves engaging with support teams across regions and contributing to knowledge articles and release readiness activities, aiming to enhance the Atlassian service experience for customers.
📍 Location: Remote, Poland (Remote/Hybrid)
🏢 Category: Support
📅 Posted: 2025-11-04 12:41 PM
🎯 Key Responsibilities
- Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
- Jumping on to calls with customers to provide updates on migration
- Engage support teams across multiple regions and/or cross functions within Atlassian like CSM, EA's, Devs for best outcomes towards the customer's migration project
- Contribute to the creation and review of knowledge articles
- Participate in release readiness activities
✅ Required Qualifications
- Deep expertise in technical customer support supporting large enterprise environments and high-touch customers
- Database expertise with advanced SQL and database management skills
- Proficient in scripting and automation (Python, Bash/Shell)
- Experience with Identity and Access Management (IAM) / Authentication & Security Protocols with strong knowledge of SSO, SAML, LDAP, Active Directory, and SSL
- Experience with systems Integration & Observability / Automation with hands-on experience with Splunk, APIs, and REST integrations
- Skilled across operating systems including Linux, Unix, and Windows
- Solid networking fundamentals with JVM/Java support experience
- Solution oriented with proven ability to troubleshoot, learn new technologies, and drive technical excellence
- Strong collaborator and effective team player across diverse roles and functions
⭐ Preferred Qualifications
- Experience with server-to-cloud migrations
🛠️ Required Skills
- Technical customer support
- Database management
- SQL
- Scripting
- Automation
- Python
- Bash/Shell
- Identity and Access Management (IAM)
- Authentication & Security Protocols
- SSO
- SAML
- LDAP
- Active Directory
- SSL
- Systems Integration
- Observability
- Splunk
- APIs
- REST integrations
- Linux
- Unix
- Windows
- Networking fundamentals
- JVM/Java
- Troubleshooting
- Collaboration
- Teamwork
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Remote, Poland (Remote)
Salary
Estimated Salary Rangemedium confidence
200,000 - 300,000 PLN / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical customer supportintermediate
- Database managementintermediate
- SQLintermediate
- Scriptingintermediate
- Automationintermediate
- Pythonintermediate
- Bash/Shellintermediate
- Identity and Access Management (IAM)intermediate
- Authentication & Security Protocolsintermediate
- SSOintermediate
- SAMLintermediate
- LDAPintermediate
- Active Directoryintermediate
- SSLintermediate
- Systems Integrationintermediate
- Observabilityintermediate
- Splunkintermediate
- APIsintermediate
- REST integrationsintermediate
- Linuxintermediate
- Unixintermediate
- Windowsintermediate
- Networking fundamentalsintermediate
- JVM/Javaintermediate
- Troubleshootingintermediate
- Collaborationintermediate
- Teamworkintermediate
Required Qualifications
- Deep expertise in technical customer support supporting large enterprise environments and high-touch customers (experience)
- Database expertise with advanced SQL and database management skills (experience)
- Proficient in scripting and automation (Python, Bash/Shell) (experience)
- Experience with Identity and Access Management (IAM) / Authentication & Security Protocols with strong knowledge of SSO, SAML, LDAP, Active Directory, and SSL (experience)
- Experience with systems Integration & Observability / Automation with hands-on experience with Splunk, APIs, and REST integrations (experience)
- Skilled across operating systems including Linux, Unix, and Windows (experience)
- Solid networking fundamentals with JVM/Java support experience (experience)
- Solution oriented with proven ability to troubleshoot, learn new technologies, and drive technical excellence (experience)
- Strong collaborator and effective team player across diverse roles and functions (experience)
Preferred Qualifications
- Experience with server-to-cloud migrations (experience)
Responsibilities
- Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
- Jumping on to calls with customers to provide updates on migration
- Engage support teams across multiple regions and/or cross functions within Atlassian like CSM, EA's, Devs for best outcomes towards the customer's migration project
- Contribute to the creation and review of knowledge articles
- Participate in release readiness activities
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories
Senior Support Engineer 1
Atlassian
Senior Support Engineer 1
Job Description
Senior Support Engineer 1
📋 Job Overview
The Senior Support Engineer 1 at Atlassian will work directly with customers and partners to facilitate migrations from on-premise to cloud environments. This role involves engaging with support teams across regions and contributing to knowledge articles and release readiness activities, aiming to enhance the Atlassian service experience for customers.
📍 Location: Remote, Poland (Remote/Hybrid)
🏢 Category: Support
📅 Posted: 2025-11-04 12:41 PM
🎯 Key Responsibilities
- Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
- Jumping on to calls with customers to provide updates on migration
- Engage support teams across multiple regions and/or cross functions within Atlassian like CSM, EA's, Devs for best outcomes towards the customer's migration project
- Contribute to the creation and review of knowledge articles
- Participate in release readiness activities
✅ Required Qualifications
- Deep expertise in technical customer support supporting large enterprise environments and high-touch customers
- Database expertise with advanced SQL and database management skills
- Proficient in scripting and automation (Python, Bash/Shell)
- Experience with Identity and Access Management (IAM) / Authentication & Security Protocols with strong knowledge of SSO, SAML, LDAP, Active Directory, and SSL
- Experience with systems Integration & Observability / Automation with hands-on experience with Splunk, APIs, and REST integrations
- Skilled across operating systems including Linux, Unix, and Windows
- Solid networking fundamentals with JVM/Java support experience
- Solution oriented with proven ability to troubleshoot, learn new technologies, and drive technical excellence
- Strong collaborator and effective team player across diverse roles and functions
⭐ Preferred Qualifications
- Experience with server-to-cloud migrations
🛠️ Required Skills
- Technical customer support
- Database management
- SQL
- Scripting
- Automation
- Python
- Bash/Shell
- Identity and Access Management (IAM)
- Authentication & Security Protocols
- SSO
- SAML
- LDAP
- Active Directory
- SSL
- Systems Integration
- Observability
- Splunk
- APIs
- REST integrations
- Linux
- Unix
- Windows
- Networking fundamentals
- JVM/Java
- Troubleshooting
- Collaboration
- Teamwork
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Remote, Poland (Remote)
Salary
Estimated Salary Rangemedium confidence
200,000 - 300,000 PLN / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical customer supportintermediate
- Database managementintermediate
- SQLintermediate
- Scriptingintermediate
- Automationintermediate
- Pythonintermediate
- Bash/Shellintermediate
- Identity and Access Management (IAM)intermediate
- Authentication & Security Protocolsintermediate
- SSOintermediate
- SAMLintermediate
- LDAPintermediate
- Active Directoryintermediate
- SSLintermediate
- Systems Integrationintermediate
- Observabilityintermediate
- Splunkintermediate
- APIsintermediate
- REST integrationsintermediate
- Linuxintermediate
- Unixintermediate
- Windowsintermediate
- Networking fundamentalsintermediate
- JVM/Javaintermediate
- Troubleshootingintermediate
- Collaborationintermediate
- Teamworkintermediate
Required Qualifications
- Deep expertise in technical customer support supporting large enterprise environments and high-touch customers (experience)
- Database expertise with advanced SQL and database management skills (experience)
- Proficient in scripting and automation (Python, Bash/Shell) (experience)
- Experience with Identity and Access Management (IAM) / Authentication & Security Protocols with strong knowledge of SSO, SAML, LDAP, Active Directory, and SSL (experience)
- Experience with systems Integration & Observability / Automation with hands-on experience with Splunk, APIs, and REST integrations (experience)
- Skilled across operating systems including Linux, Unix, and Windows (experience)
- Solid networking fundamentals with JVM/Java support experience (experience)
- Solution oriented with proven ability to troubleshoot, learn new technologies, and drive technical excellence (experience)
- Strong collaborator and effective team player across diverse roles and functions (experience)
Preferred Qualifications
- Experience with server-to-cloud migrations (experience)
Responsibilities
- Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
- Jumping on to calls with customers to provide updates on migration
- Engage support teams across multiple regions and/or cross functions within Atlassian like CSM, EA's, Devs for best outcomes towards the customer's migration project
- Contribute to the creation and review of knowledge articles
- Participate in release readiness activities
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories