Senior Support Engineer
Atlassian
Senior Support Engineer
Job Description
Senior Support Engineer
📋 Job Overview
As a Senior Support Engineer at Atlassian, you will provide advanced support and product expertise for Jira Align, Focus, and Talent to our largest customers. You will enhance our support capabilities, capacity, and quality, engage directly with customers, and lead customer-facing calls to ensure their success. This role involves working with a global team to deliver legendary service and improve the customer experience.
📍 Location: Bengaluru, India
🏢 Category: Support
📅 Posted: 2025-10-28 08:07 AM
🎯 Key Responsibilities
- Wow Atlassian customers and partners by providing quality support
- Collaborate with other team members in Atlassian offices globally
- Improve our support capabilities, capacity, and quality for our large customers
- Analyze, troubleshoot, and problem solve while providing root cause analysis
- Shape and influence our support services and product capabilities
- Engage directly with customers and be partner for their adoption and growth
✅ Required Qualifications
- Empathy for our customers and conversational skills
- Kindness towards your peers, experience sharing knowledge
- Deep curiosity to seek out and resolve problems
- 5+ years of experience in support, software services, or system administration for a large end-user community
- Familiarity with operating systems (Linux, OS X, and Windows)
- Testing or development for web applications in a SaaS environment
- Experience with SQL databases, Javascript, VBScript, REST APIs
- Bachelors of Science or equivalent professional experience
⭐ Preferred Qualifications
- Scaling Agile methodologies (e.g. SAFe, Spotify, Value Engineering, Scrum@Scale, LeSS)
- Splunk and Splunk Search Processing Language
- .NET and C#
- Working with Atlassian products (Jira software certification is a huge bonus!)
- Understanding of application server technologies (e.g. Microsoft IIS, Tomcat, Apache, WebSphere)
- VPN configuration (preferably with Amazon Web Services, Cisco firewall)
- Debugging certificate-based mutual TLS and SSL authentication
- SSO implementations (preferably with SAML 2.0, OAuth/OAuth 2.0)
- Parsing JSON logs
- Analyzing Apache HTTP Server and IIS logs
🛠️ Required Skills
- Linux
- OS X
- Windows
- SQL databases
- Javascript
- VBScript
- REST APIs
- Empathy
- Conversational skills
- Kindness
- Curiosity
- Problem-solving
- Troubleshooting
- Root cause analysis
- Customer engagement
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Bengaluru, India
Salary
Estimated Salary Rangemedium confidence
2,000,000 - 3,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Linuxintermediate
- OS Xintermediate
- Windowsintermediate
- SQL databasesintermediate
- Javascriptintermediate
- VBScriptintermediate
- REST APIsintermediate
- Empathyintermediate
- Conversational skillsintermediate
- Kindnessintermediate
- Curiosityintermediate
- Problem-solvingintermediate
- Troubleshootingintermediate
- Root cause analysisintermediate
- Customer engagementintermediate
Required Qualifications
- Empathy for our customers and conversational skills (experience)
- Kindness towards your peers, experience sharing knowledge (experience)
- Deep curiosity to seek out and resolve problems (experience)
- 5+ years of experience in support, software services, or system administration for a large end-user community (experience)
- Familiarity with operating systems (Linux, OS X, and Windows) (experience)
- Testing or development for web applications in a SaaS environment (experience)
- Experience with SQL databases, Javascript, VBScript, REST APIs (experience)
- Bachelors of Science or equivalent professional experience (experience)
Preferred Qualifications
- Scaling Agile methodologies (e.g. SAFe, Spotify, Value Engineering, Scrum@Scale, LeSS) (experience)
- Splunk and Splunk Search Processing Language (experience)
- .NET and C# (experience)
- Working with Atlassian products (Jira software certification is a huge bonus!) (experience)
- Understanding of application server technologies (e.g. Microsoft IIS, Tomcat, Apache, WebSphere) (experience)
- VPN configuration (preferably with Amazon Web Services, Cisco firewall) (experience)
- Debugging certificate-based mutual TLS and SSL authentication (experience)
- SSO implementations (preferably with SAML 2.0, OAuth/OAuth 2.0) (experience)
- Parsing JSON logs (experience)
- Analyzing Apache HTTP Server and IIS logs (experience)
Responsibilities
- Wow Atlassian customers and partners by providing quality support
- Collaborate with other team members in Atlassian offices globally
- Improve our support capabilities, capacity, and quality for our large customers
- Analyze, troubleshoot, and problem solve while providing root cause analysis
- Shape and influence our support services and product capabilities
- Engage directly with customers and be partner for their adoption and growth
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories
Senior Support Engineer
Atlassian
Senior Support Engineer
Job Description
Senior Support Engineer
📋 Job Overview
As a Senior Support Engineer at Atlassian, you will provide advanced support and product expertise for Jira Align, Focus, and Talent to our largest customers. You will enhance our support capabilities, capacity, and quality, engage directly with customers, and lead customer-facing calls to ensure their success. This role involves working with a global team to deliver legendary service and improve the customer experience.
📍 Location: Bengaluru, India
🏢 Category: Support
📅 Posted: 2025-10-28 08:07 AM
🎯 Key Responsibilities
- Wow Atlassian customers and partners by providing quality support
- Collaborate with other team members in Atlassian offices globally
- Improve our support capabilities, capacity, and quality for our large customers
- Analyze, troubleshoot, and problem solve while providing root cause analysis
- Shape and influence our support services and product capabilities
- Engage directly with customers and be partner for their adoption and growth
✅ Required Qualifications
- Empathy for our customers and conversational skills
- Kindness towards your peers, experience sharing knowledge
- Deep curiosity to seek out and resolve problems
- 5+ years of experience in support, software services, or system administration for a large end-user community
- Familiarity with operating systems (Linux, OS X, and Windows)
- Testing or development for web applications in a SaaS environment
- Experience with SQL databases, Javascript, VBScript, REST APIs
- Bachelors of Science or equivalent professional experience
⭐ Preferred Qualifications
- Scaling Agile methodologies (e.g. SAFe, Spotify, Value Engineering, Scrum@Scale, LeSS)
- Splunk and Splunk Search Processing Language
- .NET and C#
- Working with Atlassian products (Jira software certification is a huge bonus!)
- Understanding of application server technologies (e.g. Microsoft IIS, Tomcat, Apache, WebSphere)
- VPN configuration (preferably with Amazon Web Services, Cisco firewall)
- Debugging certificate-based mutual TLS and SSL authentication
- SSO implementations (preferably with SAML 2.0, OAuth/OAuth 2.0)
- Parsing JSON logs
- Analyzing Apache HTTP Server and IIS logs
🛠️ Required Skills
- Linux
- OS X
- Windows
- SQL databases
- Javascript
- VBScript
- REST APIs
- Empathy
- Conversational skills
- Kindness
- Curiosity
- Problem-solving
- Troubleshooting
- Root cause analysis
- Customer engagement
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Bengaluru, India
Salary
Estimated Salary Rangemedium confidence
2,000,000 - 3,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Linuxintermediate
- OS Xintermediate
- Windowsintermediate
- SQL databasesintermediate
- Javascriptintermediate
- VBScriptintermediate
- REST APIsintermediate
- Empathyintermediate
- Conversational skillsintermediate
- Kindnessintermediate
- Curiosityintermediate
- Problem-solvingintermediate
- Troubleshootingintermediate
- Root cause analysisintermediate
- Customer engagementintermediate
Required Qualifications
- Empathy for our customers and conversational skills (experience)
- Kindness towards your peers, experience sharing knowledge (experience)
- Deep curiosity to seek out and resolve problems (experience)
- 5+ years of experience in support, software services, or system administration for a large end-user community (experience)
- Familiarity with operating systems (Linux, OS X, and Windows) (experience)
- Testing or development for web applications in a SaaS environment (experience)
- Experience with SQL databases, Javascript, VBScript, REST APIs (experience)
- Bachelors of Science or equivalent professional experience (experience)
Preferred Qualifications
- Scaling Agile methodologies (e.g. SAFe, Spotify, Value Engineering, Scrum@Scale, LeSS) (experience)
- Splunk and Splunk Search Processing Language (experience)
- .NET and C# (experience)
- Working with Atlassian products (Jira software certification is a huge bonus!) (experience)
- Understanding of application server technologies (e.g. Microsoft IIS, Tomcat, Apache, WebSphere) (experience)
- VPN configuration (preferably with Amazon Web Services, Cisco firewall) (experience)
- Debugging certificate-based mutual TLS and SSL authentication (experience)
- SSO implementations (preferably with SAML 2.0, OAuth/OAuth 2.0) (experience)
- Parsing JSON logs (experience)
- Analyzing Apache HTTP Server and IIS logs (experience)
Responsibilities
- Wow Atlassian customers and partners by providing quality support
- Collaborate with other team members in Atlassian offices globally
- Improve our support capabilities, capacity, and quality for our large customers
- Analyze, troubleshoot, and problem solve while providing root cause analysis
- Shape and influence our support services and product capabilities
- Engage directly with customers and be partner for their adoption and growth
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories