Senior Support Engineer
Atlassian
Senior Support Engineer
Job Description
Senior Support Engineer
📋 Job Overview
The Senior Support Engineer at Atlassian will troubleshoot and resolve complex customer issues related to the Jira suite, guide customers through advanced troubleshooting, and contribute to documentation and process improvements. This role requires strong technical skills and the ability to manage multiple tasks while advocating for customer needs.
📍 Location: Bengaluru, India
🏢 Category: Support
📅 Posted: 2025-12-01 06:25 AM
🎯 Key Responsibilities
- Troubleshoot and resolve complex customer issues related to Atlassian Jira suite
- Analyze logs, audit trails, and system behaviors using tools like Splunk, browser dev tools, and REST APIs
- Contribute to internal and external documentation, knowledge base articles, and process improvements
- Participate in on-call rotations and incident response for critical issues
- Advocate for customer needs and represent the voice of the customer in product and process discussions
- Guide customers through advanced troubleshooting, root cause analysis, and solution implementation, often in live sessions
✅ Required Qualifications
- 8+ years of experience in support, software services, and/or system administration for a large end-user community
- 3+ years of experience in working with enterprise customers
- Effective, clear, and concise communication with the ability to adapt to different levels of technical acumen
- Ability to successfully manage time, balancing multiple tasks with varying levels of priority and urgency
- Continuous Learning & Growth Mindset: Thrive in a fast-paced, ever-changing environment with a strong commitment to continuous self-improvement
- Strong technical troubleshooting skills: ability to isolate variables, step through issues, and attempt to reproduce in lab
- Ability to problem-solve complex tickets, clarify the problem, recommend solutions, identify and summarize root cause analysis, and utilize escalation channels as needed
🛠️ Required Skills
- Web troubleshooting
- Browser Devtools
- API's
- SQL
- Networking
- Splunk
- REST APIs
- Effective communication
- Time management
- Problem-solving
- Root cause analysis
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Bengaluru, India
Salary
Estimated Salary Rangemedium confidence
2,000,000 - 3,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Web troubleshootingintermediate
- Browser Devtoolsintermediate
- API'sintermediate
- SQLintermediate
- Networkingintermediate
- Splunkintermediate
- REST APIsintermediate
- Effective communicationintermediate
- Time managementintermediate
- Problem-solvingintermediate
- Root cause analysisintermediate
Required Qualifications
- 8+ years of experience in support, software services, and/or system administration for a large end-user community (experience)
- 3+ years of experience in working with enterprise customers (experience)
- Effective, clear, and concise communication with the ability to adapt to different levels of technical acumen (experience)
- Ability to successfully manage time, balancing multiple tasks with varying levels of priority and urgency (experience)
- Continuous Learning & Growth Mindset: Thrive in a fast-paced, ever-changing environment with a strong commitment to continuous self-improvement (experience)
- Strong technical troubleshooting skills: ability to isolate variables, step through issues, and attempt to reproduce in lab (experience)
- Ability to problem-solve complex tickets, clarify the problem, recommend solutions, identify and summarize root cause analysis, and utilize escalation channels as needed (experience)
Responsibilities
- Troubleshoot and resolve complex customer issues related to Atlassian Jira suite
- Analyze logs, audit trails, and system behaviors using tools like Splunk, browser dev tools, and REST APIs
- Contribute to internal and external documentation, knowledge base articles, and process improvements
- Participate in on-call rotations and incident response for critical issues
- Advocate for customer needs and represent the voice of the customer in product and process discussions
- Guide customers through advanced troubleshooting, root cause analysis, and solution implementation, often in live sessions
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories
Senior Support Engineer
Atlassian
Senior Support Engineer
Job Description
Senior Support Engineer
📋 Job Overview
The Senior Support Engineer at Atlassian will troubleshoot and resolve complex customer issues related to the Jira suite, guide customers through advanced troubleshooting, and contribute to documentation and process improvements. This role requires strong technical skills and the ability to manage multiple tasks while advocating for customer needs.
📍 Location: Bengaluru, India
🏢 Category: Support
📅 Posted: 2025-12-01 06:25 AM
🎯 Key Responsibilities
- Troubleshoot and resolve complex customer issues related to Atlassian Jira suite
- Analyze logs, audit trails, and system behaviors using tools like Splunk, browser dev tools, and REST APIs
- Contribute to internal and external documentation, knowledge base articles, and process improvements
- Participate in on-call rotations and incident response for critical issues
- Advocate for customer needs and represent the voice of the customer in product and process discussions
- Guide customers through advanced troubleshooting, root cause analysis, and solution implementation, often in live sessions
✅ Required Qualifications
- 8+ years of experience in support, software services, and/or system administration for a large end-user community
- 3+ years of experience in working with enterprise customers
- Effective, clear, and concise communication with the ability to adapt to different levels of technical acumen
- Ability to successfully manage time, balancing multiple tasks with varying levels of priority and urgency
- Continuous Learning & Growth Mindset: Thrive in a fast-paced, ever-changing environment with a strong commitment to continuous self-improvement
- Strong technical troubleshooting skills: ability to isolate variables, step through issues, and attempt to reproduce in lab
- Ability to problem-solve complex tickets, clarify the problem, recommend solutions, identify and summarize root cause analysis, and utilize escalation channels as needed
🛠️ Required Skills
- Web troubleshooting
- Browser Devtools
- API's
- SQL
- Networking
- Splunk
- REST APIs
- Effective communication
- Time management
- Problem-solving
- Root cause analysis
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Bengaluru, India
Salary
Estimated Salary Rangemedium confidence
2,000,000 - 3,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Web troubleshootingintermediate
- Browser Devtoolsintermediate
- API'sintermediate
- SQLintermediate
- Networkingintermediate
- Splunkintermediate
- REST APIsintermediate
- Effective communicationintermediate
- Time managementintermediate
- Problem-solvingintermediate
- Root cause analysisintermediate
Required Qualifications
- 8+ years of experience in support, software services, and/or system administration for a large end-user community (experience)
- 3+ years of experience in working with enterprise customers (experience)
- Effective, clear, and concise communication with the ability to adapt to different levels of technical acumen (experience)
- Ability to successfully manage time, balancing multiple tasks with varying levels of priority and urgency (experience)
- Continuous Learning & Growth Mindset: Thrive in a fast-paced, ever-changing environment with a strong commitment to continuous self-improvement (experience)
- Strong technical troubleshooting skills: ability to isolate variables, step through issues, and attempt to reproduce in lab (experience)
- Ability to problem-solve complex tickets, clarify the problem, recommend solutions, identify and summarize root cause analysis, and utilize escalation channels as needed (experience)
Responsibilities
- Troubleshoot and resolve complex customer issues related to Atlassian Jira suite
- Analyze logs, audit trails, and system behaviors using tools like Splunk, browser dev tools, and REST APIs
- Contribute to internal and external documentation, knowledge base articles, and process improvements
- Participate in on-call rotations and incident response for critical issues
- Advocate for customer needs and represent the voice of the customer in product and process discussions
- Guide customers through advanced troubleshooting, root cause analysis, and solution implementation, often in live sessions
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories