Senior Support Engineer, Ecosystem
Atlassian
Senior Support Engineer, Ecosystem
Job Description
Senior Support Engineer, Ecosystem
📋 Job Overview
The Senior Support Engineer, Ecosystem at Atlassian empowers developers to build and manage apps and integrations across the Atlassian product suite. This role involves technical support, incident management, and process enhancement while collaborating with internal teams and supporting peer development.
📍 Location: Bengaluru, India
🏢 Category: Support
📅 Posted: 2025-12-08 06:58 AM
🎯 Key Responsibilities
- Empower developers to build apps, customizations, and migrate apps from server to cloud and between different platforms
- Be the first line of defense in HOT incident management
- Partner with relevant product and engineering teams internally
- Enhance developer support processes
- Assist peers in their technical development through case reviews, internal escalations, new hire mentoring, and training
✅ Required Qualifications
- At least 5+ years of experience in technical/developer support roles and/or as a system administrator for a large developer community
- Exceptional prioritization and organization skills
- Strong customer handling skills, with the ability to de-escalate difficult situations
- Exceptional soft skills, both internal and external communications
- Strong team-oriented interpersonal skills
- Strong analytical skills, logical decision-making skills, proven ability to tackle problems and grasp new technologies
- Enthusiasm to continually evolve as a technical expert
- Strong understanding of REST APIs and working with webhooks
- Good understanding of computer networking
- Experience with case reviews to identify trends and improvement areas
- Ability to evaluate active tickets, prioritize workload, and monitor queue health
- Capability of building internal relationships with development and product management teams
- Ability to develop team in becoming experienced support engineers with subject matter expertise
⭐ Preferred Qualifications
- Mid to high proficiency with HTML and Javascript
- Experience with Atlassian’s suite of products
- Experience building apps or integrations
- Experience in testing software applications
- Background in software development
🛠️ Required Skills
- HTML
- Javascript
- Browser developer tools
- HAR files
- REST APIs
- Webhooks
- Computer networking
- Communication protocols
- Transfer protocols
- Proxies
- Firewalls
- Authentication protocols
- Authorization protocols
- Email communication
- Slack communication
- Video conferencing
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits
Locations
- Bengaluru, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- HTMLintermediate
- Javascriptintermediate
- Browser developer toolsintermediate
- HAR filesintermediate
- REST APIsintermediate
- Webhooksintermediate
- Computer networkingintermediate
- Communication protocolsintermediate
- Transfer protocolsintermediate
- Proxiesintermediate
- Firewallsintermediate
- Authentication protocolsintermediate
- Authorization protocolsintermediate
- Email communicationintermediate
- Slack communicationintermediate
- Video conferencingintermediate
Required Qualifications
- At least 5+ years of experience in technical/developer support roles and/or as a system administrator for a large developer community (experience)
- Exceptional prioritization and organization skills (experience)
- Strong customer handling skills, with the ability to de-escalate difficult situations (experience)
- Exceptional soft skills, both internal and external communications (experience)
- Strong team-oriented interpersonal skills (experience)
- Strong analytical skills, logical decision-making skills, proven ability to tackle problems and grasp new technologies (experience)
- Enthusiasm to continually evolve as a technical expert (experience)
- Strong understanding of REST APIs and working with webhooks (experience)
- Good understanding of computer networking (experience)
- Experience with case reviews to identify trends and improvement areas (experience)
- Ability to evaluate active tickets, prioritize workload, and monitor queue health (experience)
- Capability of building internal relationships with development and product management teams (experience)
- Ability to develop team in becoming experienced support engineers with subject matter expertise (experience)
Preferred Qualifications
- Mid to high proficiency with HTML and Javascript (experience)
- Experience with Atlassian’s suite of products (experience)
- Experience building apps or integrations (experience)
- Experience in testing software applications (experience)
- Background in software development (experience)
Responsibilities
- Empower developers to build apps, customizations, and migrate apps from server to cloud and between different platforms
- Be the first line of defense in HOT incident management
- Partner with relevant product and engineering teams internally
- Enhance developer support processes
- Assist peers in their technical development through case reviews, internal escalations, new hire mentoring, and training
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits
Tags & Categories
Senior Support Engineer, Ecosystem
Atlassian
Senior Support Engineer, Ecosystem
Job Description
Senior Support Engineer, Ecosystem
📋 Job Overview
The Senior Support Engineer, Ecosystem at Atlassian empowers developers to build and manage apps and integrations across the Atlassian product suite. This role involves technical support, incident management, and process enhancement while collaborating with internal teams and supporting peer development.
📍 Location: Bengaluru, India
🏢 Category: Support
📅 Posted: 2025-12-08 06:58 AM
🎯 Key Responsibilities
- Empower developers to build apps, customizations, and migrate apps from server to cloud and between different platforms
- Be the first line of defense in HOT incident management
- Partner with relevant product and engineering teams internally
- Enhance developer support processes
- Assist peers in their technical development through case reviews, internal escalations, new hire mentoring, and training
✅ Required Qualifications
- At least 5+ years of experience in technical/developer support roles and/or as a system administrator for a large developer community
- Exceptional prioritization and organization skills
- Strong customer handling skills, with the ability to de-escalate difficult situations
- Exceptional soft skills, both internal and external communications
- Strong team-oriented interpersonal skills
- Strong analytical skills, logical decision-making skills, proven ability to tackle problems and grasp new technologies
- Enthusiasm to continually evolve as a technical expert
- Strong understanding of REST APIs and working with webhooks
- Good understanding of computer networking
- Experience with case reviews to identify trends and improvement areas
- Ability to evaluate active tickets, prioritize workload, and monitor queue health
- Capability of building internal relationships with development and product management teams
- Ability to develop team in becoming experienced support engineers with subject matter expertise
⭐ Preferred Qualifications
- Mid to high proficiency with HTML and Javascript
- Experience with Atlassian’s suite of products
- Experience building apps or integrations
- Experience in testing software applications
- Background in software development
🛠️ Required Skills
- HTML
- Javascript
- Browser developer tools
- HAR files
- REST APIs
- Webhooks
- Computer networking
- Communication protocols
- Transfer protocols
- Proxies
- Firewalls
- Authentication protocols
- Authorization protocols
- Email communication
- Slack communication
- Video conferencing
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits
Locations
- Bengaluru, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- HTMLintermediate
- Javascriptintermediate
- Browser developer toolsintermediate
- HAR filesintermediate
- REST APIsintermediate
- Webhooksintermediate
- Computer networkingintermediate
- Communication protocolsintermediate
- Transfer protocolsintermediate
- Proxiesintermediate
- Firewallsintermediate
- Authentication protocolsintermediate
- Authorization protocolsintermediate
- Email communicationintermediate
- Slack communicationintermediate
- Video conferencingintermediate
Required Qualifications
- At least 5+ years of experience in technical/developer support roles and/or as a system administrator for a large developer community (experience)
- Exceptional prioritization and organization skills (experience)
- Strong customer handling skills, with the ability to de-escalate difficult situations (experience)
- Exceptional soft skills, both internal and external communications (experience)
- Strong team-oriented interpersonal skills (experience)
- Strong analytical skills, logical decision-making skills, proven ability to tackle problems and grasp new technologies (experience)
- Enthusiasm to continually evolve as a technical expert (experience)
- Strong understanding of REST APIs and working with webhooks (experience)
- Good understanding of computer networking (experience)
- Experience with case reviews to identify trends and improvement areas (experience)
- Ability to evaluate active tickets, prioritize workload, and monitor queue health (experience)
- Capability of building internal relationships with development and product management teams (experience)
- Ability to develop team in becoming experienced support engineers with subject matter expertise (experience)
Preferred Qualifications
- Mid to high proficiency with HTML and Javascript (experience)
- Experience with Atlassian’s suite of products (experience)
- Experience building apps or integrations (experience)
- Experience in testing software applications (experience)
- Background in software development (experience)
Responsibilities
- Empower developers to build apps, customizations, and migrate apps from server to cloud and between different platforms
- Be the first line of defense in HOT incident management
- Partner with relevant product and engineering teams internally
- Enhance developer support processes
- Assist peers in their technical development through case reviews, internal escalations, new hire mentoring, and training
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits
Tags & Categories