Senior Support Engineer, On Premise / DC
Atlassian
Senior Support Engineer, On Premise / DC
Job Description
Senior Support Engineer, On Premise / DC
📋 Job Overview
As a Senior Support Engineer at Atlassian, you will provide advanced support and product expertise to our largest customers, focusing on improving the broader customer experience and having a global impact. You will work as a lead level III support engineer, performing root cause analysis, debugging, and troubleshooting across Atlassian products like Jira and Confluence.
📍 Location: Remote, India (Remote/Hybrid)
🏢 Category: Support
📅 Posted: 2025-11-27 11:17 AM
🎯 Key Responsibilities
- Provide advanced support and product expertise to Atlassian's largest customers
- Perform root cause analysis, debugging, and troubleshooting across Atlassian products
- Participate in customer-facing calls to communicate progress updates, action plans, and resolution details
- Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team
- Communicate as the internal expert with customers at an executive level on in-depth technical details, progress, and next steps
- Solve complex tickets, summarize cause, recommend solutions, and escalate when necessary
- Be the customer champion by being the voice of the customer
- Assist global teammates in driving long-running tickets to resolution
- Challenge others to provide and dig into context and rise to tough occasions
✅ Required Qualifications
- 5+ years of experience in Java support, software services, and system administration for a large end-user community
- Experience with operating systems (e.g., Linux, OS X, and Windows)
- Experience being Subject Matter Expert in multiple Atlassian products
- Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL
- Understanding of application server technologies (e.g., Tomcat, Apache, WebSphere, J Boss)
- Experience with SQL databases
- Experience in escalation handling
- Experience working with enterprise customers
🛠️ Required Skills
- Java
- Linux
- OS X
- Windows
- Synchrony
- AWS
- Azure
- Proxies
- Load balancers
- LDAP
- Active Directory
- SSL
- Tomcat
- Apache
- WebSphere
- J Boss
- SQL
- Communication
- Problem-solving
- Customer service
- Teamwork
- Leadership
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family, and to help you engage with your local community
Locations
- Remote, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Javaintermediate
- Linuxintermediate
- OS Xintermediate
- Windowsintermediate
- Synchronyintermediate
- AWSintermediate
- Azureintermediate
- Proxiesintermediate
- Load balancersintermediate
- LDAPintermediate
- Active Directoryintermediate
- SSLintermediate
- Tomcatintermediate
- Apacheintermediate
- WebSphereintermediate
- J Bossintermediate
- SQLintermediate
- Communicationintermediate
- Problem-solvingintermediate
- Customer serviceintermediate
- Teamworkintermediate
- Leadershipintermediate
Required Qualifications
- 5+ years of experience in Java support, software services, and system administration for a large end-user community (experience)
- Experience with operating systems (e.g., Linux, OS X, and Windows) (experience)
- Experience being Subject Matter Expert in multiple Atlassian products (experience)
- Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL (experience)
- Understanding of application server technologies (e.g., Tomcat, Apache, WebSphere, J Boss) (experience)
- Experience with SQL databases (experience)
- Experience in escalation handling (experience)
- Experience working with enterprise customers (experience)
Responsibilities
- Provide advanced support and product expertise to Atlassian's largest customers
- Perform root cause analysis, debugging, and troubleshooting across Atlassian products
- Participate in customer-facing calls to communicate progress updates, action plans, and resolution details
- Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team
- Communicate as the internal expert with customers at an executive level on in-depth technical details, progress, and next steps
- Solve complex tickets, summarize cause, recommend solutions, and escalate when necessary
- Be the customer champion by being the voice of the customer
- Assist global teammates in driving long-running tickets to resolution
- Challenge others to provide and dig into context and rise to tough occasions
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family, and to help you engage with your local community
Tags & Categories
Senior Support Engineer, On Premise / DC
Atlassian
Senior Support Engineer, On Premise / DC
Job Description
Senior Support Engineer, On Premise / DC
📋 Job Overview
As a Senior Support Engineer at Atlassian, you will provide advanced support and product expertise to our largest customers, focusing on improving the broader customer experience and having a global impact. You will work as a lead level III support engineer, performing root cause analysis, debugging, and troubleshooting across Atlassian products like Jira and Confluence.
📍 Location: Remote, India (Remote/Hybrid)
🏢 Category: Support
📅 Posted: 2025-11-27 11:17 AM
🎯 Key Responsibilities
- Provide advanced support and product expertise to Atlassian's largest customers
- Perform root cause analysis, debugging, and troubleshooting across Atlassian products
- Participate in customer-facing calls to communicate progress updates, action plans, and resolution details
- Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team
- Communicate as the internal expert with customers at an executive level on in-depth technical details, progress, and next steps
- Solve complex tickets, summarize cause, recommend solutions, and escalate when necessary
- Be the customer champion by being the voice of the customer
- Assist global teammates in driving long-running tickets to resolution
- Challenge others to provide and dig into context and rise to tough occasions
✅ Required Qualifications
- 5+ years of experience in Java support, software services, and system administration for a large end-user community
- Experience with operating systems (e.g., Linux, OS X, and Windows)
- Experience being Subject Matter Expert in multiple Atlassian products
- Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL
- Understanding of application server technologies (e.g., Tomcat, Apache, WebSphere, J Boss)
- Experience with SQL databases
- Experience in escalation handling
- Experience working with enterprise customers
🛠️ Required Skills
- Java
- Linux
- OS X
- Windows
- Synchrony
- AWS
- Azure
- Proxies
- Load balancers
- LDAP
- Active Directory
- SSL
- Tomcat
- Apache
- WebSphere
- J Boss
- SQL
- Communication
- Problem-solving
- Customer service
- Teamwork
- Leadership
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family, and to help you engage with your local community
Locations
- Remote, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,000,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Javaintermediate
- Linuxintermediate
- OS Xintermediate
- Windowsintermediate
- Synchronyintermediate
- AWSintermediate
- Azureintermediate
- Proxiesintermediate
- Load balancersintermediate
- LDAPintermediate
- Active Directoryintermediate
- SSLintermediate
- Tomcatintermediate
- Apacheintermediate
- WebSphereintermediate
- J Bossintermediate
- SQLintermediate
- Communicationintermediate
- Problem-solvingintermediate
- Customer serviceintermediate
- Teamworkintermediate
- Leadershipintermediate
Required Qualifications
- 5+ years of experience in Java support, software services, and system administration for a large end-user community (experience)
- Experience with operating systems (e.g., Linux, OS X, and Windows) (experience)
- Experience being Subject Matter Expert in multiple Atlassian products (experience)
- Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL (experience)
- Understanding of application server technologies (e.g., Tomcat, Apache, WebSphere, J Boss) (experience)
- Experience with SQL databases (experience)
- Experience in escalation handling (experience)
- Experience working with enterprise customers (experience)
Responsibilities
- Provide advanced support and product expertise to Atlassian's largest customers
- Perform root cause analysis, debugging, and troubleshooting across Atlassian products
- Participate in customer-facing calls to communicate progress updates, action plans, and resolution details
- Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team
- Communicate as the internal expert with customers at an executive level on in-depth technical details, progress, and next steps
- Solve complex tickets, summarize cause, recommend solutions, and escalate when necessary
- Be the customer champion by being the voice of the customer
- Assist global teammates in driving long-running tickets to resolution
- Challenge others to provide and dig into context and rise to tough occasions
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family, and to help you engage with your local community
Tags & Categories