Senior Support Engineer
Atlassian
Senior Support Engineer
Job Description
Senior Support Engineer
📋 Job Overview
The Senior Support Engineer at Atlassian will troubleshoot and debug cloud-based web applications, lead customer communications, and drive continuous improvement in support services. This role requires a solution-focused mindset and technical expertise to enhance customer experiences and influence product development.
📍 Location: Remote, India (Remote/Hybrid)
🏢 Category: Support
📅 Posted: 2025-12-08 05:14 AM
🎯 Key Responsibilities
- Perform troubleshooting, debugging and root cause analysis for Atlassian’s Cloud-based web applications based on a micro-services architecture
- Lead in communicating and troubleshooting with customers through various channels to investigate their concerns, provide regular progress updates, share action plans and details on the resolution
- Execute with a solution-focussed mindset and technical expertise, collaborate to unblock and supplement knowledge gaps to move issues forward
- Bring new and improved support approaches to Atlassian and be recognised globally as a knowledge multiplier, uplifting our teams technical skill
- Be an advocate for customers by understanding their use cases and identifying trends to influence feature requests and bug fixes
✅ Required Qualifications
- 6 to 8+ years experience as an Application Support Engineer, Product Support Engineer, Cloud Engineer, TAM or similar role in customer-facing environments
- Intermediate to advanced level of knowledge across technologies including REST API, Browser Devtools, SQL and Splunk queries, SSL/TLS, SSO/SAML, Java Logs and Networking
- Demonstrated ability to exceed customer expectations displaying a high degree of empathy and curiosity whilst diagnosing complex technical issues
⭐ Preferred Qualifications
- Motivation to enhance team collaboration and embrace group contribution
- Passion for learning new technologies and how to utilise them in a customer-facing environment
- Enthusiasm in leading continuous improvement initiatives that enhance team performance metrics, efficiencies, customer outcomes and capabilities
🛠️ Required Skills
- REST API
- Browser Devtools
- SQL
- Splunk queries
- SSL/TLS
- SSO/SAML
- Java Logs
- Networking
- Empathy
- Curiosity
- Communication skills
- Collaboration
- Leadership
- Continuous improvement
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Remote, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,000,000 - 3,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- REST APIintermediate
- Browser Devtoolsintermediate
- SQLintermediate
- Splunk queriesintermediate
- SSL/TLSintermediate
- SSO/SAMLintermediate
- Java Logsintermediate
- Networkingintermediate
- Empathyintermediate
- Curiosityintermediate
- Communication skillsintermediate
- Collaborationintermediate
- Leadershipintermediate
- Continuous improvementintermediate
Required Qualifications
- 6 to 8+ years experience as an Application Support Engineer, Product Support Engineer, Cloud Engineer, TAM or similar role in customer-facing environments (experience)
- Intermediate to advanced level of knowledge across technologies including REST API, Browser Devtools, SQL and Splunk queries, SSL/TLS, SSO/SAML, Java Logs and Networking (experience)
- Demonstrated ability to exceed customer expectations displaying a high degree of empathy and curiosity whilst diagnosing complex technical issues (experience)
Preferred Qualifications
- Motivation to enhance team collaboration and embrace group contribution (experience)
- Passion for learning new technologies and how to utilise them in a customer-facing environment (experience)
- Enthusiasm in leading continuous improvement initiatives that enhance team performance metrics, efficiencies, customer outcomes and capabilities (experience)
Responsibilities
- Perform troubleshooting, debugging and root cause analysis for Atlassian’s Cloud-based web applications based on a micro-services architecture
- Lead in communicating and troubleshooting with customers through various channels to investigate their concerns, provide regular progress updates, share action plans and details on the resolution
- Execute with a solution-focussed mindset and technical expertise, collaborate to unblock and supplement knowledge gaps to move issues forward
- Bring new and improved support approaches to Atlassian and be recognised globally as a knowledge multiplier, uplifting our teams technical skill
- Be an advocate for customers by understanding their use cases and identifying trends to influence feature requests and bug fixes
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories
Senior Support Engineer
Atlassian
Senior Support Engineer
Job Description
Senior Support Engineer
📋 Job Overview
The Senior Support Engineer at Atlassian will troubleshoot and debug cloud-based web applications, lead customer communications, and drive continuous improvement in support services. This role requires a solution-focused mindset and technical expertise to enhance customer experiences and influence product development.
📍 Location: Remote, India (Remote/Hybrid)
🏢 Category: Support
📅 Posted: 2025-12-08 05:14 AM
🎯 Key Responsibilities
- Perform troubleshooting, debugging and root cause analysis for Atlassian’s Cloud-based web applications based on a micro-services architecture
- Lead in communicating and troubleshooting with customers through various channels to investigate their concerns, provide regular progress updates, share action plans and details on the resolution
- Execute with a solution-focussed mindset and technical expertise, collaborate to unblock and supplement knowledge gaps to move issues forward
- Bring new and improved support approaches to Atlassian and be recognised globally as a knowledge multiplier, uplifting our teams technical skill
- Be an advocate for customers by understanding their use cases and identifying trends to influence feature requests and bug fixes
✅ Required Qualifications
- 6 to 8+ years experience as an Application Support Engineer, Product Support Engineer, Cloud Engineer, TAM or similar role in customer-facing environments
- Intermediate to advanced level of knowledge across technologies including REST API, Browser Devtools, SQL and Splunk queries, SSL/TLS, SSO/SAML, Java Logs and Networking
- Demonstrated ability to exceed customer expectations displaying a high degree of empathy and curiosity whilst diagnosing complex technical issues
⭐ Preferred Qualifications
- Motivation to enhance team collaboration and embrace group contribution
- Passion for learning new technologies and how to utilise them in a customer-facing environment
- Enthusiasm in leading continuous improvement initiatives that enhance team performance metrics, efficiencies, customer outcomes and capabilities
🛠️ Required Skills
- REST API
- Browser Devtools
- SQL
- Splunk queries
- SSL/TLS
- SSO/SAML
- Java Logs
- Networking
- Empathy
- Curiosity
- Communication skills
- Collaboration
- Leadership
- Continuous improvement
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Remote, India (Remote)
Salary
Estimated Salary Rangemedium confidence
2,000,000 - 3,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- REST APIintermediate
- Browser Devtoolsintermediate
- SQLintermediate
- Splunk queriesintermediate
- SSL/TLSintermediate
- SSO/SAMLintermediate
- Java Logsintermediate
- Networkingintermediate
- Empathyintermediate
- Curiosityintermediate
- Communication skillsintermediate
- Collaborationintermediate
- Leadershipintermediate
- Continuous improvementintermediate
Required Qualifications
- 6 to 8+ years experience as an Application Support Engineer, Product Support Engineer, Cloud Engineer, TAM or similar role in customer-facing environments (experience)
- Intermediate to advanced level of knowledge across technologies including REST API, Browser Devtools, SQL and Splunk queries, SSL/TLS, SSO/SAML, Java Logs and Networking (experience)
- Demonstrated ability to exceed customer expectations displaying a high degree of empathy and curiosity whilst diagnosing complex technical issues (experience)
Preferred Qualifications
- Motivation to enhance team collaboration and embrace group contribution (experience)
- Passion for learning new technologies and how to utilise them in a customer-facing environment (experience)
- Enthusiasm in leading continuous improvement initiatives that enhance team performance metrics, efficiencies, customer outcomes and capabilities (experience)
Responsibilities
- Perform troubleshooting, debugging and root cause analysis for Atlassian’s Cloud-based web applications based on a micro-services architecture
- Lead in communicating and troubleshooting with customers through various channels to investigate their concerns, provide regular progress updates, share action plans and details on the resolution
- Execute with a solution-focussed mindset and technical expertise, collaborate to unblock and supplement knowledge gaps to move issues forward
- Bring new and improved support approaches to Atlassian and be recognised globally as a knowledge multiplier, uplifting our teams technical skill
- Be an advocate for customers by understanding their use cases and identifying trends to influence feature requests and bug fixes
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories