Solution Consultant - ITSM
Atlassian
Solution Consultant - ITSM
Job Description
Solution Consultant - ITSM
📋 Job Overview
The Solution Consultant - ITSM role at Atlassian involves working within the Advisory Services team to deliver strategic technical guidance and value realization for clients. This position focuses on helping customers solve business challenges and achieve goals through Atlassian products, practices, and solutions, while also promoting service and product expansion.
📍 Location: Sydney, Australia
🏢 Category: Sales
📅 Posted: 2025-11-19 11:45 PM
🎯 Key Responsibilities
- Collaborate with Advisory Services peers to align on strategic outcomes
- Partner with customers to solve business challenges and achieve goals through Atlassian products
- Identify and promote opportunities for service and product expansion
- Cultivate deep industry and solution expertise
- Create technical solution content and prescriptive guidance
- Advocate for customer needs with non-customer-facing teams
- Travel up to 30% of time domestically and internationally
✅ Required Qualifications
- 2+ years of experience in an external customer-facing consulting role
- Engaged with and influenced customer stakeholders from technical administrators to executive leadership
- Demonstrated expertise in ITSM
- Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem
- Background in IT operations roles including request, asset, incident, problem, change, and knowledge management
- Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling
⭐ Preferred Qualifications
- 4-6 years of experience within SaaS companies
- Comfortable coaching best practices and tailoring curated guidance
- Experienced working on cross-team projects
- Experienced working with large customers in a consulting or technical expert capacity
- A second language such as Japanese, Korean or Mandarin for business communication
🛠️ Required Skills
- ITSM expertise
- Knowledge of Atlassian products, practices, and solutions
- Technical solution content creation
- Prescriptive guidance
- Industry and solution expertise
- Best practices in ITSM
- Stakeholder engagement
- Cross-team collaboration
- Advocacy for customer needs
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits
Locations
- Sydney, Australia
Salary
Estimated Salary Rangemedium confidence
120,000 - 180,000 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITSM expertiseintermediate
- Knowledge of Atlassian products, practices, and solutionsintermediate
- Technical solution content creationintermediate
- Prescriptive guidanceintermediate
- Industry and solution expertiseintermediate
- Best practices in ITSMintermediate
- Stakeholder engagementintermediate
- Cross-team collaborationintermediate
- Advocacy for customer needsintermediate
Required Qualifications
- 2+ years of experience in an external customer-facing consulting role (experience)
- Engaged with and influenced customer stakeholders from technical administrators to executive leadership (experience)
- Demonstrated expertise in ITSM (experience)
- Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem (experience)
- Background in IT operations roles including request, asset, incident, problem, change, and knowledge management (experience)
- Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling (experience)
Preferred Qualifications
- 4-6 years of experience within SaaS companies (experience)
- Comfortable coaching best practices and tailoring curated guidance (experience)
- Experienced working on cross-team projects (experience)
- Experienced working with large customers in a consulting or technical expert capacity (experience)
- A second language such as Japanese, Korean or Mandarin for business communication (experience)
Responsibilities
- Collaborate with Advisory Services peers to align on strategic outcomes
- Partner with customers to solve business challenges and achieve goals through Atlassian products
- Identify and promote opportunities for service and product expansion
- Cultivate deep industry and solution expertise
- Create technical solution content and prescriptive guidance
- Advocate for customer needs with non-customer-facing teams
- Travel up to 30% of time domestically and internationally
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits
Tags & Categories
Solution Consultant - ITSM
Atlassian
Solution Consultant - ITSM
Job Description
Solution Consultant - ITSM
📋 Job Overview
The Solution Consultant - ITSM role at Atlassian involves working within the Advisory Services team to deliver strategic technical guidance and value realization for clients. This position focuses on helping customers solve business challenges and achieve goals through Atlassian products, practices, and solutions, while also promoting service and product expansion.
📍 Location: Sydney, Australia
🏢 Category: Sales
📅 Posted: 2025-11-19 11:45 PM
🎯 Key Responsibilities
- Collaborate with Advisory Services peers to align on strategic outcomes
- Partner with customers to solve business challenges and achieve goals through Atlassian products
- Identify and promote opportunities for service and product expansion
- Cultivate deep industry and solution expertise
- Create technical solution content and prescriptive guidance
- Advocate for customer needs with non-customer-facing teams
- Travel up to 30% of time domestically and internationally
✅ Required Qualifications
- 2+ years of experience in an external customer-facing consulting role
- Engaged with and influenced customer stakeholders from technical administrators to executive leadership
- Demonstrated expertise in ITSM
- Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem
- Background in IT operations roles including request, asset, incident, problem, change, and knowledge management
- Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling
⭐ Preferred Qualifications
- 4-6 years of experience within SaaS companies
- Comfortable coaching best practices and tailoring curated guidance
- Experienced working on cross-team projects
- Experienced working with large customers in a consulting or technical expert capacity
- A second language such as Japanese, Korean or Mandarin for business communication
🛠️ Required Skills
- ITSM expertise
- Knowledge of Atlassian products, practices, and solutions
- Technical solution content creation
- Prescriptive guidance
- Industry and solution expertise
- Best practices in ITSM
- Stakeholder engagement
- Cross-team collaboration
- Advocacy for customer needs
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits
Locations
- Sydney, Australia
Salary
Estimated Salary Rangemedium confidence
120,000 - 180,000 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ITSM expertiseintermediate
- Knowledge of Atlassian products, practices, and solutionsintermediate
- Technical solution content creationintermediate
- Prescriptive guidanceintermediate
- Industry and solution expertiseintermediate
- Best practices in ITSMintermediate
- Stakeholder engagementintermediate
- Cross-team collaborationintermediate
- Advocacy for customer needsintermediate
Required Qualifications
- 2+ years of experience in an external customer-facing consulting role (experience)
- Engaged with and influenced customer stakeholders from technical administrators to executive leadership (experience)
- Demonstrated expertise in ITSM (experience)
- Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem (experience)
- Background in IT operations roles including request, asset, incident, problem, change, and knowledge management (experience)
- Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling (experience)
Preferred Qualifications
- 4-6 years of experience within SaaS companies (experience)
- Comfortable coaching best practices and tailoring curated guidance (experience)
- Experienced working on cross-team projects (experience)
- Experienced working with large customers in a consulting or technical expert capacity (experience)
- A second language such as Japanese, Korean or Mandarin for business communication (experience)
Responsibilities
- Collaborate with Advisory Services peers to align on strategic outcomes
- Partner with customers to solve business challenges and achieve goals through Atlassian products
- Identify and promote opportunities for service and product expansion
- Cultivate deep industry and solution expertise
- Create technical solution content and prescriptive guidance
- Advocate for customer needs with non-customer-facing teams
- Travel up to 30% of time domestically and internationally
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits
Tags & Categories