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Atlassian logo

Solution Consultant - ITSM

Atlassian

Solution Consultant - ITSM

Atlassian logo

Atlassian

full-time

Posted: November 19, 2025

Number of Vacancies: 1

Job Description

Solution Consultant - ITSM

📋 Job Overview

The Solution Consultant - ITSM role at Atlassian involves working within the Advisory Services team to deliver strategic technical guidance and value realization for clients. This position focuses on helping customers solve business challenges and achieve goals through Atlassian products, practices, and solutions, while also promoting service and product expansion.

📍 Location: Sydney, Australia

🏢 Category: Sales

📅 Posted: 2025-11-19 11:45 PM

🎯 Key Responsibilities

  • Collaborate with Advisory Services peers to align on strategic outcomes
  • Partner with customers to solve business challenges and achieve goals through Atlassian products
  • Identify and promote opportunities for service and product expansion
  • Cultivate deep industry and solution expertise
  • Create technical solution content and prescriptive guidance
  • Advocate for customer needs with non-customer-facing teams
  • Travel up to 30% of time domestically and internationally

✅ Required Qualifications

  • 2+ years of experience in an external customer-facing consulting role
  • Engaged with and influenced customer stakeholders from technical administrators to executive leadership
  • Demonstrated expertise in ITSM
  • Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem
  • Background in IT operations roles including request, asset, incident, problem, change, and knowledge management
  • Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling

⭐ Preferred Qualifications

  • 4-6 years of experience within SaaS companies
  • Comfortable coaching best practices and tailoring curated guidance
  • Experienced working on cross-team projects
  • Experienced working with large customers in a consulting or technical expert capacity
  • A second language such as Japanese, Korean or Mandarin for business communication

🛠️ Required Skills

  • ITSM expertise
  • Knowledge of Atlassian products, practices, and solutions
  • Technical solution content creation
  • Prescriptive guidance
  • Industry and solution expertise
  • Best practices in ITSM
  • Stakeholder engagement
  • Cross-team collaboration
  • Advocacy for customer needs

🎁 Benefits & Perks

  • Health and wellbeing resources
  • Paid volunteer days
  • Wide range of perks and benefits

Locations

  • Sydney, Australia

Salary

Estimated Salary Rangemedium confidence

120,000 - 180,000 AUD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • ITSM expertiseintermediate
  • Knowledge of Atlassian products, practices, and solutionsintermediate
  • Technical solution content creationintermediate
  • Prescriptive guidanceintermediate
  • Industry and solution expertiseintermediate
  • Best practices in ITSMintermediate
  • Stakeholder engagementintermediate
  • Cross-team collaborationintermediate
  • Advocacy for customer needsintermediate

Required Qualifications

  • 2+ years of experience in an external customer-facing consulting role (experience)
  • Engaged with and influenced customer stakeholders from technical administrators to executive leadership (experience)
  • Demonstrated expertise in ITSM (experience)
  • Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem (experience)
  • Background in IT operations roles including request, asset, incident, problem, change, and knowledge management (experience)
  • Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling (experience)

Preferred Qualifications

  • 4-6 years of experience within SaaS companies (experience)
  • Comfortable coaching best practices and tailoring curated guidance (experience)
  • Experienced working on cross-team projects (experience)
  • Experienced working with large customers in a consulting or technical expert capacity (experience)
  • A second language such as Japanese, Korean or Mandarin for business communication (experience)

Responsibilities

  • Collaborate with Advisory Services peers to align on strategic outcomes
  • Partner with customers to solve business challenges and achieve goals through Atlassian products
  • Identify and promote opportunities for service and product expansion
  • Cultivate deep industry and solution expertise
  • Create technical solution content and prescriptive guidance
  • Advocate for customer needs with non-customer-facing teams
  • Travel up to 30% of time domestically and internationally

Benefits

  • general: Health and wellbeing resources
  • general: Paid volunteer days
  • general: Wide range of perks and benefits

Target Your Resume for "Solution Consultant - ITSM" , Atlassian

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Atlassian logo

Solution Consultant - ITSM

Atlassian

Solution Consultant - ITSM

Atlassian logo

Atlassian

full-time

Posted: November 19, 2025

Number of Vacancies: 1

Job Description

Solution Consultant - ITSM

📋 Job Overview

The Solution Consultant - ITSM role at Atlassian involves working within the Advisory Services team to deliver strategic technical guidance and value realization for clients. This position focuses on helping customers solve business challenges and achieve goals through Atlassian products, practices, and solutions, while also promoting service and product expansion.

📍 Location: Sydney, Australia

🏢 Category: Sales

📅 Posted: 2025-11-19 11:45 PM

🎯 Key Responsibilities

  • Collaborate with Advisory Services peers to align on strategic outcomes
  • Partner with customers to solve business challenges and achieve goals through Atlassian products
  • Identify and promote opportunities for service and product expansion
  • Cultivate deep industry and solution expertise
  • Create technical solution content and prescriptive guidance
  • Advocate for customer needs with non-customer-facing teams
  • Travel up to 30% of time domestically and internationally

✅ Required Qualifications

  • 2+ years of experience in an external customer-facing consulting role
  • Engaged with and influenced customer stakeholders from technical administrators to executive leadership
  • Demonstrated expertise in ITSM
  • Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem
  • Background in IT operations roles including request, asset, incident, problem, change, and knowledge management
  • Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling

⭐ Preferred Qualifications

  • 4-6 years of experience within SaaS companies
  • Comfortable coaching best practices and tailoring curated guidance
  • Experienced working on cross-team projects
  • Experienced working with large customers in a consulting or technical expert capacity
  • A second language such as Japanese, Korean or Mandarin for business communication

🛠️ Required Skills

  • ITSM expertise
  • Knowledge of Atlassian products, practices, and solutions
  • Technical solution content creation
  • Prescriptive guidance
  • Industry and solution expertise
  • Best practices in ITSM
  • Stakeholder engagement
  • Cross-team collaboration
  • Advocacy for customer needs

🎁 Benefits & Perks

  • Health and wellbeing resources
  • Paid volunteer days
  • Wide range of perks and benefits

Locations

  • Sydney, Australia

Salary

Estimated Salary Rangemedium confidence

120,000 - 180,000 AUD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • ITSM expertiseintermediate
  • Knowledge of Atlassian products, practices, and solutionsintermediate
  • Technical solution content creationintermediate
  • Prescriptive guidanceintermediate
  • Industry and solution expertiseintermediate
  • Best practices in ITSMintermediate
  • Stakeholder engagementintermediate
  • Cross-team collaborationintermediate
  • Advocacy for customer needsintermediate

Required Qualifications

  • 2+ years of experience in an external customer-facing consulting role (experience)
  • Engaged with and influenced customer stakeholders from technical administrators to executive leadership (experience)
  • Demonstrated expertise in ITSM (experience)
  • Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem (experience)
  • Background in IT operations roles including request, asset, incident, problem, change, and knowledge management (experience)
  • Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling (experience)

Preferred Qualifications

  • 4-6 years of experience within SaaS companies (experience)
  • Comfortable coaching best practices and tailoring curated guidance (experience)
  • Experienced working on cross-team projects (experience)
  • Experienced working with large customers in a consulting or technical expert capacity (experience)
  • A second language such as Japanese, Korean or Mandarin for business communication (experience)

Responsibilities

  • Collaborate with Advisory Services peers to align on strategic outcomes
  • Partner with customers to solve business challenges and achieve goals through Atlassian products
  • Identify and promote opportunities for service and product expansion
  • Cultivate deep industry and solution expertise
  • Create technical solution content and prescriptive guidance
  • Advocate for customer needs with non-customer-facing teams
  • Travel up to 30% of time domestically and internationally

Benefits

  • general: Health and wellbeing resources
  • general: Paid volunteer days
  • general: Wide range of perks and benefits

Target Your Resume for "Solution Consultant - ITSM" , Atlassian

Get personalized recommendations to optimize your resume specifically for Solution Consultant - ITSM. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Solution Consultant - ITSM" , Atlassian

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

SalesSydneyAustraliaSales

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No related jobs found at the moment.