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Success Manager, Adoption Specialist

Atlassian

Success Manager, Adoption Specialist

Atlassian logo

Atlassian

full-time

Posted: December 11, 2025

Number of Vacancies: 1

Job Description

Success Manager, Adoption Specialist

📋 Job Overview

The Success Manager, Adoption Specialist at Atlassian is responsible for helping customers realize the value of their Atlassian investment, particularly during the first 90 days of their cloud journey. This role involves engaging customers to unlock early outcomes through targeted engagements that support product adoption, change management, and technical expertise, especially for first-time cloud migrations.

📍 Location: San Francisco, United States

🏢 Category: Sales

📅 Posted: 2025-12-11 08:38 PM

🎯 Key Responsibilities

  • Proactively manage a portfolio of customers through a pooled model, supporting key journey milestones
  • Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks
  • Deliver value through engagements like webinars, office hours, and curated outreach
  • Maintain understanding of Atlassian products and solutions, and speak with customers about relevant features
  • Maintain high-level understanding of industry trends, market dynamics, and competitor activities
  • Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation
  • Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
  • Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives

✅ Required Qualifications

  • 5+ years in Customer Success, Account Management, or related SaaS roles
  • Proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio
  • Customer-centric mindset with a passion for driving adoption, value realization, and customer satisfaction
  • Demonstrated ability to build trusted relationships and guide customers to business outcomes through scalable engagement strategies
  • Understanding of common Jira and Confluence end-user use cases and ways of working
  • Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners
  • Strong organizational and time management skills
  • Ability to manage multiple priorities and engagements simultaneously
  • Adaptability and commitment to continuous learning
  • Exceptional verbal and written communication skills

🛠️ Required Skills

  • Customer Success
  • Account Management
  • SaaS
  • Jira
  • Confluence
  • Relationship building
  • Scalable engagement strategies
  • Collaboration
  • Organizational skills
  • Time management
  • Adaptability
  • Continuous learning
  • Verbal communication
  • Written communication
  • Gainsight
  • CRM
  • Salesforce
  • BI tools
  • Tableau

🎁 Benefits & Perks

  • Health and wellbeing resources
  • Paid volunteer days
  • Wide range of perks and benefits designed to support employees, their families, and community engagement

Locations

  • San Francisco, United States

Salary

118,800 - 155,100 USD / yearly

Estimated Salary Rangemedium confidence

120,000 - 180,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Customer Successintermediate
  • Account Managementintermediate
  • SaaSintermediate
  • Jiraintermediate
  • Confluenceintermediate
  • Relationship buildingintermediate
  • Scalable engagement strategiesintermediate
  • Collaborationintermediate
  • Organizational skillsintermediate
  • Time managementintermediate
  • Adaptabilityintermediate
  • Continuous learningintermediate
  • Verbal communicationintermediate
  • Written communicationintermediate
  • Gainsightintermediate
  • CRMintermediate
  • Salesforceintermediate
  • BI toolsintermediate
  • Tableauintermediate

Required Qualifications

  • 5+ years in Customer Success, Account Management, or related SaaS roles (experience)
  • Proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio (experience)
  • Customer-centric mindset with a passion for driving adoption, value realization, and customer satisfaction (experience)
  • Demonstrated ability to build trusted relationships and guide customers to business outcomes through scalable engagement strategies (experience)
  • Understanding of common Jira and Confluence end-user use cases and ways of working (experience)
  • Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners (experience)
  • Strong organizational and time management skills (experience)
  • Ability to manage multiple priorities and engagements simultaneously (experience)
  • Adaptability and commitment to continuous learning (experience)
  • Exceptional verbal and written communication skills (experience)

Responsibilities

  • Proactively manage a portfolio of customers through a pooled model, supporting key journey milestones
  • Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks
  • Deliver value through engagements like webinars, office hours, and curated outreach
  • Maintain understanding of Atlassian products and solutions, and speak with customers about relevant features
  • Maintain high-level understanding of industry trends, market dynamics, and competitor activities
  • Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation
  • Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
  • Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives

Benefits

  • general: Health and wellbeing resources
  • general: Paid volunteer days
  • general: Wide range of perks and benefits designed to support employees, their families, and community engagement

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SalesSan FranciscoUnited StatesSales

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Atlassian logo

Success Manager, Adoption Specialist

Atlassian

Success Manager, Adoption Specialist

Atlassian logo

Atlassian

full-time

Posted: December 11, 2025

Number of Vacancies: 1

Job Description

Success Manager, Adoption Specialist

📋 Job Overview

The Success Manager, Adoption Specialist at Atlassian is responsible for helping customers realize the value of their Atlassian investment, particularly during the first 90 days of their cloud journey. This role involves engaging customers to unlock early outcomes through targeted engagements that support product adoption, change management, and technical expertise, especially for first-time cloud migrations.

📍 Location: San Francisco, United States

🏢 Category: Sales

📅 Posted: 2025-12-11 08:38 PM

🎯 Key Responsibilities

  • Proactively manage a portfolio of customers through a pooled model, supporting key journey milestones
  • Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks
  • Deliver value through engagements like webinars, office hours, and curated outreach
  • Maintain understanding of Atlassian products and solutions, and speak with customers about relevant features
  • Maintain high-level understanding of industry trends, market dynamics, and competitor activities
  • Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation
  • Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
  • Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives

✅ Required Qualifications

  • 5+ years in Customer Success, Account Management, or related SaaS roles
  • Proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio
  • Customer-centric mindset with a passion for driving adoption, value realization, and customer satisfaction
  • Demonstrated ability to build trusted relationships and guide customers to business outcomes through scalable engagement strategies
  • Understanding of common Jira and Confluence end-user use cases and ways of working
  • Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners
  • Strong organizational and time management skills
  • Ability to manage multiple priorities and engagements simultaneously
  • Adaptability and commitment to continuous learning
  • Exceptional verbal and written communication skills

🛠️ Required Skills

  • Customer Success
  • Account Management
  • SaaS
  • Jira
  • Confluence
  • Relationship building
  • Scalable engagement strategies
  • Collaboration
  • Organizational skills
  • Time management
  • Adaptability
  • Continuous learning
  • Verbal communication
  • Written communication
  • Gainsight
  • CRM
  • Salesforce
  • BI tools
  • Tableau

🎁 Benefits & Perks

  • Health and wellbeing resources
  • Paid volunteer days
  • Wide range of perks and benefits designed to support employees, their families, and community engagement

Locations

  • San Francisco, United States

Salary

118,800 - 155,100 USD / yearly

Estimated Salary Rangemedium confidence

120,000 - 180,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Customer Successintermediate
  • Account Managementintermediate
  • SaaSintermediate
  • Jiraintermediate
  • Confluenceintermediate
  • Relationship buildingintermediate
  • Scalable engagement strategiesintermediate
  • Collaborationintermediate
  • Organizational skillsintermediate
  • Time managementintermediate
  • Adaptabilityintermediate
  • Continuous learningintermediate
  • Verbal communicationintermediate
  • Written communicationintermediate
  • Gainsightintermediate
  • CRMintermediate
  • Salesforceintermediate
  • BI toolsintermediate
  • Tableauintermediate

Required Qualifications

  • 5+ years in Customer Success, Account Management, or related SaaS roles (experience)
  • Proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio (experience)
  • Customer-centric mindset with a passion for driving adoption, value realization, and customer satisfaction (experience)
  • Demonstrated ability to build trusted relationships and guide customers to business outcomes through scalable engagement strategies (experience)
  • Understanding of common Jira and Confluence end-user use cases and ways of working (experience)
  • Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners (experience)
  • Strong organizational and time management skills (experience)
  • Ability to manage multiple priorities and engagements simultaneously (experience)
  • Adaptability and commitment to continuous learning (experience)
  • Exceptional verbal and written communication skills (experience)

Responsibilities

  • Proactively manage a portfolio of customers through a pooled model, supporting key journey milestones
  • Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks
  • Deliver value through engagements like webinars, office hours, and curated outreach
  • Maintain understanding of Atlassian products and solutions, and speak with customers about relevant features
  • Maintain high-level understanding of industry trends, market dynamics, and competitor activities
  • Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation
  • Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
  • Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives

Benefits

  • general: Health and wellbeing resources
  • general: Paid volunteer days
  • general: Wide range of perks and benefits designed to support employees, their families, and community engagement

Target Your Resume for "Success Manager, Adoption Specialist" , Atlassian

Get personalized recommendations to optimize your resume specifically for Success Manager, Adoption Specialist. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Success Manager, Adoption Specialist" , Atlassian

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

SalesSan FranciscoUnited StatesSales

Related Jobs You May Like

No related jobs found at the moment.