Success Manager, Adoption Specialist
Atlassian
Success Manager, Adoption Specialist
Job Description
Success Manager, Adoption Specialist
📋 Job Overview
The Success Manager, Adoption Specialist at Atlassian is responsible for helping customers realize the value of their Atlassian investment, particularly during the first 90 days of their cloud journey. This role involves engaging customers to unlock early outcomes through targeted engagements that support product adoption, change management, and technical expertise, especially for first-time cloud migrations.
📍 Location: San Francisco, United States
🏢 Category: Sales
📅 Posted: 2025-12-11 08:38 PM
🎯 Key Responsibilities
- Proactively manage a portfolio of customers through a pooled model, supporting key journey milestones
- Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks
- Deliver value through engagements like webinars, office hours, and curated outreach
- Maintain understanding of Atlassian products and solutions, and speak with customers about relevant features
- Maintain high-level understanding of industry trends, market dynamics, and competitor activities
- Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation
- Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
- Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives
✅ Required Qualifications
- 5+ years in Customer Success, Account Management, or related SaaS roles
- Proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio
- Customer-centric mindset with a passion for driving adoption, value realization, and customer satisfaction
- Demonstrated ability to build trusted relationships and guide customers to business outcomes through scalable engagement strategies
- Understanding of common Jira and Confluence end-user use cases and ways of working
- Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners
- Strong organizational and time management skills
- Ability to manage multiple priorities and engagements simultaneously
- Adaptability and commitment to continuous learning
- Exceptional verbal and written communication skills
🛠️ Required Skills
- Customer Success
- Account Management
- SaaS
- Jira
- Confluence
- Relationship building
- Scalable engagement strategies
- Collaboration
- Organizational skills
- Time management
- Adaptability
- Continuous learning
- Verbal communication
- Written communication
- Gainsight
- CRM
- Salesforce
- BI tools
- Tableau
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support employees, their families, and community engagement
Locations
- San Francisco, United States
Salary
118,800 - 155,100 USD / yearly
Estimated Salary Rangemedium confidence
120,000 - 180,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Successintermediate
- Account Managementintermediate
- SaaSintermediate
- Jiraintermediate
- Confluenceintermediate
- Relationship buildingintermediate
- Scalable engagement strategiesintermediate
- Collaborationintermediate
- Organizational skillsintermediate
- Time managementintermediate
- Adaptabilityintermediate
- Continuous learningintermediate
- Verbal communicationintermediate
- Written communicationintermediate
- Gainsightintermediate
- CRMintermediate
- Salesforceintermediate
- BI toolsintermediate
- Tableauintermediate
Required Qualifications
- 5+ years in Customer Success, Account Management, or related SaaS roles (experience)
- Proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio (experience)
- Customer-centric mindset with a passion for driving adoption, value realization, and customer satisfaction (experience)
- Demonstrated ability to build trusted relationships and guide customers to business outcomes through scalable engagement strategies (experience)
- Understanding of common Jira and Confluence end-user use cases and ways of working (experience)
- Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners (experience)
- Strong organizational and time management skills (experience)
- Ability to manage multiple priorities and engagements simultaneously (experience)
- Adaptability and commitment to continuous learning (experience)
- Exceptional verbal and written communication skills (experience)
Responsibilities
- Proactively manage a portfolio of customers through a pooled model, supporting key journey milestones
- Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks
- Deliver value through engagements like webinars, office hours, and curated outreach
- Maintain understanding of Atlassian products and solutions, and speak with customers about relevant features
- Maintain high-level understanding of industry trends, market dynamics, and competitor activities
- Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation
- Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
- Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support employees, their families, and community engagement
Tags & Categories
Success Manager, Adoption Specialist
Atlassian
Success Manager, Adoption Specialist
Job Description
Success Manager, Adoption Specialist
📋 Job Overview
The Success Manager, Adoption Specialist at Atlassian is responsible for helping customers realize the value of their Atlassian investment, particularly during the first 90 days of their cloud journey. This role involves engaging customers to unlock early outcomes through targeted engagements that support product adoption, change management, and technical expertise, especially for first-time cloud migrations.
📍 Location: San Francisco, United States
🏢 Category: Sales
📅 Posted: 2025-12-11 08:38 PM
🎯 Key Responsibilities
- Proactively manage a portfolio of customers through a pooled model, supporting key journey milestones
- Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks
- Deliver value through engagements like webinars, office hours, and curated outreach
- Maintain understanding of Atlassian products and solutions, and speak with customers about relevant features
- Maintain high-level understanding of industry trends, market dynamics, and competitor activities
- Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation
- Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
- Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives
✅ Required Qualifications
- 5+ years in Customer Success, Account Management, or related SaaS roles
- Proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio
- Customer-centric mindset with a passion for driving adoption, value realization, and customer satisfaction
- Demonstrated ability to build trusted relationships and guide customers to business outcomes through scalable engagement strategies
- Understanding of common Jira and Confluence end-user use cases and ways of working
- Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners
- Strong organizational and time management skills
- Ability to manage multiple priorities and engagements simultaneously
- Adaptability and commitment to continuous learning
- Exceptional verbal and written communication skills
🛠️ Required Skills
- Customer Success
- Account Management
- SaaS
- Jira
- Confluence
- Relationship building
- Scalable engagement strategies
- Collaboration
- Organizational skills
- Time management
- Adaptability
- Continuous learning
- Verbal communication
- Written communication
- Gainsight
- CRM
- Salesforce
- BI tools
- Tableau
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support employees, their families, and community engagement
Locations
- San Francisco, United States
Salary
118,800 - 155,100 USD / yearly
Estimated Salary Rangemedium confidence
120,000 - 180,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Successintermediate
- Account Managementintermediate
- SaaSintermediate
- Jiraintermediate
- Confluenceintermediate
- Relationship buildingintermediate
- Scalable engagement strategiesintermediate
- Collaborationintermediate
- Organizational skillsintermediate
- Time managementintermediate
- Adaptabilityintermediate
- Continuous learningintermediate
- Verbal communicationintermediate
- Written communicationintermediate
- Gainsightintermediate
- CRMintermediate
- Salesforceintermediate
- BI toolsintermediate
- Tableauintermediate
Required Qualifications
- 5+ years in Customer Success, Account Management, or related SaaS roles (experience)
- Proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio (experience)
- Customer-centric mindset with a passion for driving adoption, value realization, and customer satisfaction (experience)
- Demonstrated ability to build trusted relationships and guide customers to business outcomes through scalable engagement strategies (experience)
- Understanding of common Jira and Confluence end-user use cases and ways of working (experience)
- Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners (experience)
- Strong organizational and time management skills (experience)
- Ability to manage multiple priorities and engagements simultaneously (experience)
- Adaptability and commitment to continuous learning (experience)
- Exceptional verbal and written communication skills (experience)
Responsibilities
- Proactively manage a portfolio of customers through a pooled model, supporting key journey milestones
- Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks
- Deliver value through engagements like webinars, office hours, and curated outreach
- Maintain understanding of Atlassian products and solutions, and speak with customers about relevant features
- Maintain high-level understanding of industry trends, market dynamics, and competitor activities
- Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation
- Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
- Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support employees, their families, and community engagement
Tags & Categories