Support Engineer
Atlassian
Support Engineer
Job Description
Support Engineer
📋 Job Overview
The Support Engineer at Atlassian is responsible for delivering exceptional customer support through various channels, troubleshooting technical issues, and creating knowledge base articles. The role requires a focus on technical specialization and collaboration within the team to enhance support services.
📍 Location: Bengaluru, India
🏢 Category: Support
📅 Posted: 2025-11-20 08:00 AM
🎯 Key Responsibilities
- Deliver world-class customer support experience through Chat/Email/Phone
- Own, troubleshoot, and solve customer technical issues
- Escalate issues in a timely manner according to Standard Operating Procedures
- Create new knowledge base articles to capture new learning’s for reuse
- Participate in technical communications within the Technical Support team
- Focus on an area of technical specialization and attend technical training
✅ Required Qualifications
- 3-5 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products
- Has supported customers over chat, email, phone, and screen-shares
- Experience working in a high case volume environment and ability to prioritize
⭐ Preferred Qualifications
- Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML
- Experience working in a Linux environment
- Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP
- Familiarity with Cloud technologies, AWS will be a plus
- Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions
🛠️ Required Skills
- Database skills, with the expertise to write and update SQL queries
- Experience working with log searching, monitoring, and analyzing machine-generated data
- Experience with APIs and REST calls
- Usage of Browser dev tools, HAR File analysis, Splunk
- Front-end troubleshooting skills
- Understanding of Network terminologies such as DNS, DHCP, SSL, Proxy, Firewalls
- Usage of Basic Network troubleshooting commands
- Identifying underlying Network issues
- Customer Orientation
- Effective communication
- Adaptability
- Team and Collaborative Working
- Learning aptitude
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you and your family
Locations
- Bengaluru, India
Salary
Estimated Salary Rangemedium confidence
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Database skills, with the expertise to write and update SQL queriesintermediate
- Experience working with log searching, monitoring, and analyzing machine-generated dataintermediate
- Experience with APIs and REST callsintermediate
- Usage of Browser dev tools, HAR File analysis, Splunkintermediate
- Front-end troubleshooting skillsintermediate
- Understanding of Network terminologies such as DNS, DHCP, SSL, Proxy, Firewallsintermediate
- Usage of Basic Network troubleshooting commandsintermediate
- Identifying underlying Network issuesintermediate
- Customer Orientationintermediate
- Effective communicationintermediate
- Adaptabilityintermediate
- Team and Collaborative Workingintermediate
- Learning aptitudeintermediate
Required Qualifications
- 3-5 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products (experience)
- Has supported customers over chat, email, phone, and screen-shares (experience)
- Experience working in a high case volume environment and ability to prioritize (experience)
Preferred Qualifications
- Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML (experience)
- Experience working in a Linux environment (experience)
- Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP (experience)
- Familiarity with Cloud technologies, AWS will be a plus (experience)
- Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions (experience)
Responsibilities
- Deliver world-class customer support experience through Chat/Email/Phone
- Own, troubleshoot, and solve customer technical issues
- Escalate issues in a timely manner according to Standard Operating Procedures
- Create new knowledge base articles to capture new learning’s for reuse
- Participate in technical communications within the Technical Support team
- Focus on an area of technical specialization and attend technical training
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you and your family
Tags & Categories
Support Engineer
Atlassian
Support Engineer
Job Description
Support Engineer
📋 Job Overview
The Support Engineer at Atlassian is responsible for delivering exceptional customer support through various channels, troubleshooting technical issues, and creating knowledge base articles. The role requires a focus on technical specialization and collaboration within the team to enhance support services.
📍 Location: Bengaluru, India
🏢 Category: Support
📅 Posted: 2025-11-20 08:00 AM
🎯 Key Responsibilities
- Deliver world-class customer support experience through Chat/Email/Phone
- Own, troubleshoot, and solve customer technical issues
- Escalate issues in a timely manner according to Standard Operating Procedures
- Create new knowledge base articles to capture new learning’s for reuse
- Participate in technical communications within the Technical Support team
- Focus on an area of technical specialization and attend technical training
✅ Required Qualifications
- 3-5 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products
- Has supported customers over chat, email, phone, and screen-shares
- Experience working in a high case volume environment and ability to prioritize
⭐ Preferred Qualifications
- Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML
- Experience working in a Linux environment
- Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP
- Familiarity with Cloud technologies, AWS will be a plus
- Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions
🛠️ Required Skills
- Database skills, with the expertise to write and update SQL queries
- Experience working with log searching, monitoring, and analyzing machine-generated data
- Experience with APIs and REST calls
- Usage of Browser dev tools, HAR File analysis, Splunk
- Front-end troubleshooting skills
- Understanding of Network terminologies such as DNS, DHCP, SSL, Proxy, Firewalls
- Usage of Basic Network troubleshooting commands
- Identifying underlying Network issues
- Customer Orientation
- Effective communication
- Adaptability
- Team and Collaborative Working
- Learning aptitude
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you and your family
Locations
- Bengaluru, India
Salary
Estimated Salary Rangemedium confidence
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Database skills, with the expertise to write and update SQL queriesintermediate
- Experience working with log searching, monitoring, and analyzing machine-generated dataintermediate
- Experience with APIs and REST callsintermediate
- Usage of Browser dev tools, HAR File analysis, Splunkintermediate
- Front-end troubleshooting skillsintermediate
- Understanding of Network terminologies such as DNS, DHCP, SSL, Proxy, Firewallsintermediate
- Usage of Basic Network troubleshooting commandsintermediate
- Identifying underlying Network issuesintermediate
- Customer Orientationintermediate
- Effective communicationintermediate
- Adaptabilityintermediate
- Team and Collaborative Workingintermediate
- Learning aptitudeintermediate
Required Qualifications
- 3-5 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products (experience)
- Has supported customers over chat, email, phone, and screen-shares (experience)
- Experience working in a high case volume environment and ability to prioritize (experience)
Preferred Qualifications
- Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML (experience)
- Experience working in a Linux environment (experience)
- Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP (experience)
- Familiarity with Cloud technologies, AWS will be a plus (experience)
- Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions (experience)
Responsibilities
- Deliver world-class customer support experience through Chat/Email/Phone
- Own, troubleshoot, and solve customer technical issues
- Escalate issues in a timely manner according to Standard Operating Procedures
- Create new knowledge base articles to capture new learning’s for reuse
- Participate in technical communications within the Technical Support team
- Focus on an area of technical specialization and attend technical training
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you and your family
Tags & Categories