Support Engineer - Jira
Atlassian
Support Engineer - Jira
Job Description
Support Engineer - Jira
📋 Job Overview
As a Support Engineer for Jira at Atlassian, you will be responsible for delivering exceptional customer support, troubleshooting technical issues, and creating knowledge base articles. This role requires a focus on technical specialization, effective communication, and the ability to work flexibly, including on-call support.
📍 Location: Remote, India (Remote/Hybrid)
🏢 Category: Support
📅 Posted: 2025-12-02 10:08 AM
🎯 Key Responsibilities
- Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
- Escalate issues in a timely manner according to Standard Operating Procedures
- Create new knowledge base articles to capture new learning’s for reuse throughout the organization
- Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
- Focus on an area of technical specialization and attend technical training
- Ability to work a flexible schedule, including modified work weeks and providing on-call support during days off when required
✅ Required Qualifications
- 3-5 years of experience in Technical Support, Software Services, and system administration for a large end-user community
- Track record to de-escalate difficult situations with customers, working with executive levels, while working on tickets and mentoring your team
- Have supported customers over email, phone, chat and screen-shares
- Experience working in a high case volume environment
⭐ Preferred Qualifications
- Usage of Browser dev tools, HAR File analysis, Splunk
- Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML
- Experience working in a Linux environment
- Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP
- Familiarity with Cloud technologies such as AWS
🛠️ Required Skills
- Customer Orientation
- Effective communication
- Adaptability
- Team and Collaborative Working
- Learning aptitude
- Demonstrated technical competence with database skills, with the expertise to write and update SQL queries
- Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools
- Experience with APIs and REST calls
- Front-end troubleshooting skills
- Understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues
- Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Remote, India (Remote)
Salary
Estimated Salary Rangemedium confidence
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Orientationintermediate
- Effective communicationintermediate
- Adaptabilityintermediate
- Team and Collaborative Workingintermediate
- Learning aptitudeintermediate
- Demonstrated technical competence with database skills, with the expertise to write and update SQL queriesintermediate
- Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar toolsintermediate
- Experience with APIs and REST callsintermediate
- Front-end troubleshooting skillsintermediate
- Understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issuesintermediate
- Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptionsintermediate
Required Qualifications
- 3-5 years of experience in Technical Support, Software Services, and system administration for a large end-user community (experience)
- Track record to de-escalate difficult situations with customers, working with executive levels, while working on tickets and mentoring your team (experience)
- Have supported customers over email, phone, chat and screen-shares (experience)
- Experience working in a high case volume environment (experience)
Preferred Qualifications
- Usage of Browser dev tools, HAR File analysis, Splunk (experience)
- Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML (experience)
- Experience working in a Linux environment (experience)
- Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP (experience)
- Familiarity with Cloud technologies such as AWS (experience)
Responsibilities
- Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
- Escalate issues in a timely manner according to Standard Operating Procedures
- Create new knowledge base articles to capture new learning’s for reuse throughout the organization
- Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
- Focus on an area of technical specialization and attend technical training
- Ability to work a flexible schedule, including modified work weeks and providing on-call support during days off when required
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories
Support Engineer - Jira
Atlassian
Support Engineer - Jira
Job Description
Support Engineer - Jira
📋 Job Overview
As a Support Engineer for Jira at Atlassian, you will be responsible for delivering exceptional customer support, troubleshooting technical issues, and creating knowledge base articles. This role requires a focus on technical specialization, effective communication, and the ability to work flexibly, including on-call support.
📍 Location: Remote, India (Remote/Hybrid)
🏢 Category: Support
📅 Posted: 2025-12-02 10:08 AM
🎯 Key Responsibilities
- Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
- Escalate issues in a timely manner according to Standard Operating Procedures
- Create new knowledge base articles to capture new learning’s for reuse throughout the organization
- Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
- Focus on an area of technical specialization and attend technical training
- Ability to work a flexible schedule, including modified work weeks and providing on-call support during days off when required
✅ Required Qualifications
- 3-5 years of experience in Technical Support, Software Services, and system administration for a large end-user community
- Track record to de-escalate difficult situations with customers, working with executive levels, while working on tickets and mentoring your team
- Have supported customers over email, phone, chat and screen-shares
- Experience working in a high case volume environment
⭐ Preferred Qualifications
- Usage of Browser dev tools, HAR File analysis, Splunk
- Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML
- Experience working in a Linux environment
- Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP
- Familiarity with Cloud technologies such as AWS
🛠️ Required Skills
- Customer Orientation
- Effective communication
- Adaptability
- Team and Collaborative Working
- Learning aptitude
- Demonstrated technical competence with database skills, with the expertise to write and update SQL queries
- Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools
- Experience with APIs and REST calls
- Front-end troubleshooting skills
- Understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues
- Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions
🎁 Benefits & Perks
- Health and wellbeing resources
- Paid volunteer days
- Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Locations
- Remote, India (Remote)
Salary
Estimated Salary Rangemedium confidence
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Orientationintermediate
- Effective communicationintermediate
- Adaptabilityintermediate
- Team and Collaborative Workingintermediate
- Learning aptitudeintermediate
- Demonstrated technical competence with database skills, with the expertise to write and update SQL queriesintermediate
- Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar toolsintermediate
- Experience with APIs and REST callsintermediate
- Front-end troubleshooting skillsintermediate
- Understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issuesintermediate
- Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptionsintermediate
Required Qualifications
- 3-5 years of experience in Technical Support, Software Services, and system administration for a large end-user community (experience)
- Track record to de-escalate difficult situations with customers, working with executive levels, while working on tickets and mentoring your team (experience)
- Have supported customers over email, phone, chat and screen-shares (experience)
- Experience working in a high case volume environment (experience)
Preferred Qualifications
- Usage of Browser dev tools, HAR File analysis, Splunk (experience)
- Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML (experience)
- Experience working in a Linux environment (experience)
- Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP (experience)
- Familiarity with Cloud technologies such as AWS (experience)
Responsibilities
- Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
- Escalate issues in a timely manner according to Standard Operating Procedures
- Create new knowledge base articles to capture new learning’s for reuse throughout the organization
- Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
- Focus on an area of technical specialization and attend technical training
- Ability to work a flexible schedule, including modified work weeks and providing on-call support during days off when required
Benefits
- general: Health and wellbeing resources
- general: Paid volunteer days
- general: Wide range of perks and benefits designed to support you, your family and to help you engage with your local community
Tags & Categories