Technical Support Analyst
Atlassian
Technical Support Analyst
Job Description
Technical Support Analyst
📋 Job Overview
As a Technical Support Analyst at Atlassian, you will provide world-class technical support and onboarding for Atlassians in a busy hub office. You will troubleshoot common technical issues, facilitate onboarding sessions, and contribute to process improvements and automation initiatives within the team.
📍 Location: Seattle, United States
🏢 Category: Engineering
📅 Posted: 2025-12-10 04:46 PM
🎯 Key Responsibilities
- Provide world-class technical support to Atlassians both locally and remotely
- Organize, design, and facilitate onboarding training sessions and laptop setup in a MacOS heavy environment
- Troubleshoot common day-to-day technical issues with user’s laptops and conference room AV
- Hand off tickets from walk up support to other teams
- Contribute to process improvements and automation initiatives
- Play a part in shaping how support is delivered
✅ Required Qualifications
- Solid communication, stakeholder management, and customer service skills
- Experience leading projects while maintaining some form of customer support responsibilities
- Familiarity with office telecom systems using Zoom and other AV systems
- Familiarity with some collaboration tools (Slack, GSuite, Mural, Loom, Confluence or similar)
- Experience working with a globally distributed team
- Be a strong self starter - this is a fast paced office with high expectations
- Strong network fundamentals (understanding of wireless protocols, DNS, DHCP, etc)
⭐ Preferred Qualifications
- Experience training / onboarding new hires
- Expert level experience with macOS, or windows (or both)
- Strong experience supporting Windows 10/11
- Some knowledge / experience with JAMF or other MDM solutions
- Experience with SSO platforms like Okta / idaptive
- Experience providing support to executive/c-level stakeholders
- Admin access on SaaS tools like Canva, Zoom - etc
🛠️ Required Skills
- Technical knowledge
- Customer service
- Problem solving
- Communication
- Stakeholder management
- Project leadership
- Familiarity with Zoom and other AV systems
- Familiarity with collaboration tools like Slack, GSuite, Mural, Loom, Confluence
- Understanding of wireless protocols, DNS, DHCP
- Self starter
Locations
- Seattle, United States
Salary
Estimated Salary Rangemedium confidence
80,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical knowledgeintermediate
- Customer serviceintermediate
- Problem solvingintermediate
- Communicationintermediate
- Stakeholder managementintermediate
- Project leadershipintermediate
- Familiarity with Zoom and other AV systemsintermediate
- Familiarity with collaboration tools like Slack, GSuite, Mural, Loom, Confluenceintermediate
- Understanding of wireless protocols, DNS, DHCPintermediate
- Self starterintermediate
Required Qualifications
- Solid communication, stakeholder management, and customer service skills (experience)
- Experience leading projects while maintaining some form of customer support responsibilities (experience)
- Familiarity with office telecom systems using Zoom and other AV systems (experience)
- Familiarity with some collaboration tools (Slack, GSuite, Mural, Loom, Confluence or similar) (experience)
- Experience working with a globally distributed team (experience)
- Be a strong self starter - this is a fast paced office with high expectations (experience)
- Strong network fundamentals (understanding of wireless protocols, DNS, DHCP, etc) (experience)
Preferred Qualifications
- Experience training / onboarding new hires (experience)
- Expert level experience with macOS, or windows (or both) (experience)
- Strong experience supporting Windows 10/11 (experience)
- Some knowledge / experience with JAMF or other MDM solutions (experience)
- Experience with SSO platforms like Okta / idaptive (experience)
- Experience providing support to executive/c-level stakeholders (experience)
- Admin access on SaaS tools like Canva, Zoom - etc (experience)
Responsibilities
- Provide world-class technical support to Atlassians both locally and remotely
- Organize, design, and facilitate onboarding training sessions and laptop setup in a MacOS heavy environment
- Troubleshoot common day-to-day technical issues with user’s laptops and conference room AV
- Hand off tickets from walk up support to other teams
- Contribute to process improvements and automation initiatives
- Play a part in shaping how support is delivered
Tags & Categories
Technical Support Analyst
Atlassian
Technical Support Analyst
Job Description
Technical Support Analyst
📋 Job Overview
As a Technical Support Analyst at Atlassian, you will provide world-class technical support and onboarding for Atlassians in a busy hub office. You will troubleshoot common technical issues, facilitate onboarding sessions, and contribute to process improvements and automation initiatives within the team.
📍 Location: Seattle, United States
🏢 Category: Engineering
📅 Posted: 2025-12-10 04:46 PM
🎯 Key Responsibilities
- Provide world-class technical support to Atlassians both locally and remotely
- Organize, design, and facilitate onboarding training sessions and laptop setup in a MacOS heavy environment
- Troubleshoot common day-to-day technical issues with user’s laptops and conference room AV
- Hand off tickets from walk up support to other teams
- Contribute to process improvements and automation initiatives
- Play a part in shaping how support is delivered
✅ Required Qualifications
- Solid communication, stakeholder management, and customer service skills
- Experience leading projects while maintaining some form of customer support responsibilities
- Familiarity with office telecom systems using Zoom and other AV systems
- Familiarity with some collaboration tools (Slack, GSuite, Mural, Loom, Confluence or similar)
- Experience working with a globally distributed team
- Be a strong self starter - this is a fast paced office with high expectations
- Strong network fundamentals (understanding of wireless protocols, DNS, DHCP, etc)
⭐ Preferred Qualifications
- Experience training / onboarding new hires
- Expert level experience with macOS, or windows (or both)
- Strong experience supporting Windows 10/11
- Some knowledge / experience with JAMF or other MDM solutions
- Experience with SSO platforms like Okta / idaptive
- Experience providing support to executive/c-level stakeholders
- Admin access on SaaS tools like Canva, Zoom - etc
🛠️ Required Skills
- Technical knowledge
- Customer service
- Problem solving
- Communication
- Stakeholder management
- Project leadership
- Familiarity with Zoom and other AV systems
- Familiarity with collaboration tools like Slack, GSuite, Mural, Loom, Confluence
- Understanding of wireless protocols, DNS, DHCP
- Self starter
Locations
- Seattle, United States
Salary
Estimated Salary Rangemedium confidence
80,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical knowledgeintermediate
- Customer serviceintermediate
- Problem solvingintermediate
- Communicationintermediate
- Stakeholder managementintermediate
- Project leadershipintermediate
- Familiarity with Zoom and other AV systemsintermediate
- Familiarity with collaboration tools like Slack, GSuite, Mural, Loom, Confluenceintermediate
- Understanding of wireless protocols, DNS, DHCPintermediate
- Self starterintermediate
Required Qualifications
- Solid communication, stakeholder management, and customer service skills (experience)
- Experience leading projects while maintaining some form of customer support responsibilities (experience)
- Familiarity with office telecom systems using Zoom and other AV systems (experience)
- Familiarity with some collaboration tools (Slack, GSuite, Mural, Loom, Confluence or similar) (experience)
- Experience working with a globally distributed team (experience)
- Be a strong self starter - this is a fast paced office with high expectations (experience)
- Strong network fundamentals (understanding of wireless protocols, DNS, DHCP, etc) (experience)
Preferred Qualifications
- Experience training / onboarding new hires (experience)
- Expert level experience with macOS, or windows (or both) (experience)
- Strong experience supporting Windows 10/11 (experience)
- Some knowledge / experience with JAMF or other MDM solutions (experience)
- Experience with SSO platforms like Okta / idaptive (experience)
- Experience providing support to executive/c-level stakeholders (experience)
- Admin access on SaaS tools like Canva, Zoom - etc (experience)
Responsibilities
- Provide world-class technical support to Atlassians both locally and remotely
- Organize, design, and facilitate onboarding training sessions and laptop setup in a MacOS heavy environment
- Troubleshoot common day-to-day technical issues with user’s laptops and conference room AV
- Hand off tickets from walk up support to other teams
- Contribute to process improvements and automation initiatives
- Play a part in shaping how support is delivered
Tags & Categories