Job Description:

This position reports to our 10 S Canal Street, Chicago IL 60606 location. If selected, you must be able to report to this work location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. 

Pay Transparency:  

Our Customer Care Associate earn 19.17 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+ per year.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. 

How You’ll Make an Impact:  

As a Customer Care Associate specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. 

What Your Day-to-Day Will Look Like: 

• Handle customer interactions (calls, chats, emails) in a fast-paced environment. 

• Identify upselling opportunities and close deals to reach your sales and commissions targets. 

• Accurately resolve issues related to service, billing, payments, and collections. 

• Explain bills and product features clearly. 

• Troubleshoot basic problems and seek higher support if needed. 

• Build customer confidence and loyalty by resolving issues. 

• Support various customer inquiries, including technical issues. 

• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. 

• Paid training to set you up for success. 

Key expectations to succeed: 

• Commissioned sales experience highly preferred 

• Unwavering Customer Focus 

• Strong Work Ethic 

• Adaptability 

• Problem-Solving Skills 

• Attention to Details 

Joining our team comes with amazing perks and benefits: 

• Medical/Dental/Vision coverage 

• 401(k) plan 

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone 

• Tuition reimbursement program 

• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. 

• Paid Parental Leave 

• Additional sick leave beyond what state and local law require may be available but is unprotected 

• Adoption Reimbursement 

• Disability Benefits (short term and long term) 

• Life and Accidental Death Insurance 

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal 

• Employee Assistance Programs (EAP) 

• Extensive employee wellness programs 

Weekly Hours:

40

Time Type:

Regular

Location:

Chicago, Illinois

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.